Apple Watch SS Screen Scratches

Discussion in 'Apple Watch' started by Vado, Dec 30, 2016.

  1. Vado macrumors member

    Vado

    Joined:
    Dec 30, 2016
    Location:
    Livingston, United Kingdom
    #1
    I got an Apple Watch for Christmas (42mm Stainless Steel Space Black with Milanese Loop) I'm worried I've got a problem with it. I've noticed that under certain light and angles the screen on it looks like it has a load of little small scratches all over it. I'm wondering if it could be a manufacturing defect or is it normal?

    The screen is Sapphire Glass on the Stainless Steel models and I can't see how these small scratches have happened over 5 days of light use? It's not been scratched or dropped.

    Anyone able to advise me or should I get it looked by appointment at the Apple Store?
     
  2. gwhizkids macrumors 68040

    gwhizkids

    Joined:
    Jun 21, 2013
    #2
    Have it looked at. Sapphire is not supposed to scratch. I've had mine a year and zero scratches.
     
  3. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #3
    A number of people have reported that the DLC coating on the bracelet will scratch the sapphire (and the back of the Watch) as it's harder than sapphire. If the bracelet whipped around and rubbed up against the screen at all it may be that. Someone else noticed this and then realized the pattern of the scratches matched that of the loop bracelet.
     
  4. democracyrules macrumors 6502a

    Joined:
    Nov 18, 2016
    #4
    Please review the following thread: http://forums.macrumors.com/threads/space-black-milanese-loop-scratches-watch.2019023/.
    The thread contains information that might be useful for you.
     
  5. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Saphirre is fairly resilient. That said, it can scratch. As @ajm222 stated, the Milanese loop can scratch it perhaps if it came into contact with the screen. If you're within your 14 day return period, you can exchange it. Otherwise, if you're out of the return, You be looking at a replacement device or unless you purchased AppleCare. There's not much a genius appointment at Apple could do for you with the scratched screen.
     
  6. Vado thread starter macrumors member

    Vado

    Joined:
    Dec 30, 2016
    Location:
    Livingston, United Kingdom
    #6
    Just decided to call Apple rather than book an appointment at the Genius Bar, as the earliest appointment I could get was Friday 6th.
    I explained the situation that the watch was ordered and delivered back in November but only opened on Christmas Day and that at certain angles and in certain light the screen looks to have multiple light scratches on it's face.
    The Customer Service rep immediately consulted second line support, who I was passed on to and they have arranged a return and replacement with a brand new watch.

    The damaged one should be uplifted on Tuesday and the replacement will follow hopefully a few days later. I'm happy with that and can't fault the service at all :cool: :)

    Out of interest can anyone recommend a Screen Protector for the Apple Watch? I'm considering one as an extra layer of protection going forward, even though it's Sapphire Glass screen.
     
  7. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #7
    Wow, that's awesome. Surprised they could get you a replacement that quick. I'm switching to space black from regular stainless and was told just to order another one and return the current one separately, and won't get the new one until mid January.

    For screen protection I used armorsuit, but I would look at Best Skins Ever. They are cheap and have an option that actually adheres partially to the sides of the case (it's a little bigger than the screen and overlaps) which should make it stick much better long term.
     
  8. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    I'm not necessarily answer your question, But to your comfort, the sapphires display is really scratch resistant. I'm not sure how long you have owned a stainless Apple Watch for, but I'd be willing to say be very difficult to scratch it or pending how you subjected to scratches.

    But I do not own Milanese loop, that others have claimed issue scratching the casing or display.
     
  9. ZipZap macrumors 603

    Joined:
    Dec 14, 2007
  10. Vado thread starter macrumors member

    Vado

    Joined:
    Dec 30, 2016
    Location:
    Livingston, United Kingdom
    #10
    Is there anyway you can stop that happening? I have my replacement watch arriving next week.
     
  11. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #11
    I haven't really heard many reports about obvious scratches to the oleophobic coating. Most thst have the sapphire report unblemished screens. That said, I've only had mine for a week and have been using a screen protector. So no personal experience here.
     
  12. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #12
    Removing the coating is the only way you can be 100% positive it won't scuff. Not that big of a deal since the coating will be all but gone in a year's use anyway.
     
  13. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    Fairly difficult to scratch the Saphirre Display. I have only seen a few cases at best where it happened. Usually from someone falling on pavement.
     
  14. honglong1976 macrumors 6502a

    honglong1976

    Joined:
    Jul 12, 2008
    Location:
    UK
    #14
    don't bump your watch into things?
     
  15. ascender macrumors 68020

    Joined:
    Dec 8, 2005
    #15
    I was about to say, I've had a SS since launch and one of my concerns was about scratches as I do a lot of hill & mountain running so its used in all weathers and terrains etc. The SS body of the watch has picked up those micro abrasions you get with any SS watch, but the screen is absolutely unmarked. And I know I've hit it off different surfaces over that time, so I'm really impressed with how its holding up.
     
  16. steve23094 macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #16
    Meanwhile back in the real world...
     
  17. BSben macrumors 65816

    Joined:
    May 16, 2012
    Location:
    UK
    #17
    From day one my (Series0) Apple Watch was a fingerprint magnet, and it never had even the slightest scratch. Did the first batch not have any coating?
     
  18. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #18
    Did you have the stainless model with the Sapphire display or the sport model with the Ion-X Glass?
     
  19. richard371 macrumors 68000

    Joined:
    Feb 1, 2008
    #19
    I'm pretty sure its the coating but can't hurt to have it checked out. Can you feel the scratches with your fingernail?

    On another note personally I think putting a case or screen protector on a 316L SS watch with sapphire crystal is ridiculous. I think this paradigm comes from the fact many do this with phones etc. How many Rolexes, Tags, Omegas etc have you seen with a case/screen protector etc?
     
  20. BSben macrumors 65816

    Joined:
    May 16, 2012
    Location:
    UK
    #20
    Sorry, should have specified, it is the Sapphire screen.
     
  21. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #21
    Unfortunately fingerprints are always a problem on Touch displays. But I don't think it's that much of an issue depending on the lighting conditions.
     
  22. atlas_0 Suspended

    atlas_0

    Joined:
    Dec 30, 2016
    #22
    Make sure they're actually scratches over grease/debris. I've seen some things that seemed like scratches on mine, but ended up being something on the screen rather than damage.

    After over a year of daily wear, my SS S0 still has a flawless screen, and I'm not even remotely gentle with it. I have a very active, outdoors-centric lifestyle, and it's stood up to everything I've thrown at it, and then some.
     
  23. Vado thread starter macrumors member

    Vado

    Joined:
    Dec 30, 2016
    Location:
    Livingston, United Kingdom
    #23
    I had my Apple Watch picked up on Tuesday by UPS. My replacement has a delivery estimate of between 13th - 18th January. I was told that this could improve, and hoped it would be the case.

    Roll on today and I just received an email saying my replacement has shipped. Might be with me tomorrow depending on the courier but more likely on Monday :D

    With the comments others have made I think it was more scratches on the oleophobic coating as I couldn't feel any physical scratches on the screen. However I wasn't going or willing to risk it when paying what I did for the watch.

    I'm still unsure what to do regarding screen protection. I've paid for a Sapphire Screen with added scratch resistance so shouldn't need a screen protector as with other high end watches Rolexes, Tags, Omegas and haven't had a need to use on my iPhone for many years.
     
  24. Badrottie Suspended

    Badrottie

    Joined:
    May 8, 2011
    Location:
    Los Angeles
    #24
    I just purchased a screen protector from Amazon and I am happy with the result.

    IMG_0026.JPG
     
  25. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #25
    Personally, I would not put a screen protector on the Sapphire display. For a couple reasons. Number one, it just looks cheap to me in my opinion. Number two, I don't think it's needed and I have never had a single hairline scratch on the screen on my stainless model. They hold up fairly well and sapphires worth the price tag to me alone on the stainless model.
     

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