Apple Will Face Lawsuit Over Phone-Switching iMessage Issue

[ksuyen]

Again with the personal abuse. Do you have an argument at all? Anything? Anything that isn't a lame attempt at insulting me?

Too bad you can't see a humour on it. Perhaps that's why you can't appreciate Tim Cook leadership, have you thought about that? Your anti Cook comments show that you are disappointed with the current Apple as you cling to what you wanted Apple to be. It doesn't matter how much you argue here, you have no influence about how it runs (as a matter of fact, really). Don't be too hard to yourself. 🙄

 

[69Mustang]

So how would the court determine damages? Or is this less about a monetary figure and more about embarrassing Apple and giving them a black eye because they didn't fix this issue fast enough (or prevent it from happening in the first place)?

I have the same questions regarding damages. As for the black eye, Apple can't blame anyone but Apple for that. I mean it's been 3 years. Who's to say it wouldn't have been 3 more without the threat of legal action.

It's a long known issue with several solutions that work with varying degrees of success. Not sure what the hold up was with fixing this issue.

 

[MH01]

She's going to be shocked to learn that her car won't operate on nautical routes either. Bugger off.

I'm more shock 9 people up voted this moronic analogy...... meh...

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Not true. Apple care has been able to turn this off for ages. All they didn't provide was the web based version

I must have missed the official Apple memo ....

Care to link to an apple support page or forum where apple confirms the issue, and also suggests calling apple care......

 

[Tiger8]

This is the very definition of a frivolous lawsuit. Plus, it would be very hard to prove damage in this case.

Actually, much easier than you think. I think the lady who sued was a small business owner who used phone and text messages heavily. The fact that her text messages were disappearing in cyber void can dramatically drain a business relationship. Depending on her expertise, she might be able to.

If that is the case then shouldn't ATT be sued for dropped calls?

Not the same thing. Apple not allowing text messages to go through competitor phones is different than AT&T terrible service. Besides AT&T put it in a nice small font on your CONTRACT that 'service is not guaranteed'.

 

[Reason077]

This is completely retarded. Why not do this BEFORE Apple took action.

In all fairness, Apple probably only took action because they knew this lawsuit was coming.

 

[pixelshaders]

Didn't she also file suit against the US Post Office citing that they didn't forward her mail when she moved across town? 😀

in this case, it's not like she moved, she just switched a mailbox

 

[johnnyturbouk]

When court documents are filed, a judge makes a ruling. You prefer mob rule?

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Apples to oranges.

Oranges? You mean bitter lemons
?

As for this court case #

 

[2010mini]

I thought all a user had to do was turn off iMessage on their iPhone when switching from iOS????

 

[JustThinkin']

It's sad that one can guess the gender of the judge just by reading the first couple of sentences describing the ruling. I keep waiting to be wrong about this observation, but seem to keep being right. There must be something about the office of Judge that makes these characteristics correlate so strongly.

Judge Koh thinks things should work a certain way - the whole world should work ideally and "fairly" - and complains whenever they don't. Boys grow up playing sports and realize that even the most heroic game they ever played included many mistakes by them and the other players. They don't suffer under the delusion that heroic perfection exists. And the boys who couldn't play the sport well have even less trouble understanding this. But some spectators just don't get it.

Only a judge who doesn't know the first thing about designing an iPhone, iOS, or even writing a simple app for it would make such a ruling. After that, the attitude that goes with it reveals which gender the judge likely is.

 

[alexgowers]

Why apple decided to link telephone numbers to imessage is beyond me when the apple ID would have been better.

Also there is an option all iPhone users should turn on that apple should have on my default which is the send via text message if imessage is unavailable.

Lawsuit is stupid but it really is a major user issue that apple should have dealt with long ago.

 

[loudtaciturn]

Things like this tend to only happen to people who do not know how to use the device/services. I've sent iMessages to people who have switched to a different device. I saw they hadn't delivered, so I tapped and held on the message and sent as text message. One of the beautiful things about iMessage is "Delivered/Read."

 

[shotts56]

I thought all a user had to do was turn off iMessage on their iPhone when switching from iOS????

Well, you were wrong.

 

[AppleWes]

Things like this tend to only happen to people who do not know how to use the device/services. I've sent iMessages to people who have switched to a different device. I saw they hadn't delivered, so I tapped and held on the message and sent as text message. One of the beautiful things about iMessage is "Delivered/Read."

You're holding it wrong. 😛

Yes, that way is possible... but I'd rather not have to "keep an eye" on my messages (or wait for error notification). Seems easier if it worked correctly on it's own.

No one should have to worry about all that just for a simple text message. It's a basic feature.

 

[joueboy]

Blackberry Messenger!

Makes me wonder if Blackberry Messenger have done forwarding back in the days, just asking. What I don't understand is that this could be the next iTunes in mobile instant messaging. Apple should have just developed for all platforms and they can easily dominate over the competition like WhatsApp. This would add value to the company an easy $30 billion considering WhatsApp is already worth $20+ billion when they were acquired. They can just make a text messaging on other platforms and and all the funtionality on iOS. This would have been a win-win situation for all of us. Everybody is happy we can send messages accross the platform and Apple would have been $30 billion richer.

 

[shotts56]

This should be quite obvious that if you switch to an android device you will not be able to use iMessage, you should have noticed that it does not work at all when you message your android buddies... unless you are the biggest moron on earth you need to be advised about this fact...

You, sir, are a complete zoomer. Do you maybe think you should properly read the article to understand the problem in question?

 

[AtomicGrog]

Makes me wonder if Blackberry Messenger have done forwarding back in the days, just asking. What I don't understand is that this could be the next iTunes in mobile instant messaging. Apple should have just developed for all platforms and they can easily dominate over the competition like WhatsApp. This would add value to the company an easy $30 billion considering WhatsApp is already worth $20+ billion when they were acquired. They can just make a text messaging on other platforms and and all the funtionality on iOS. This would have been a win-win situation for all of us. Everybody is happy we can send messages accross the platform and Apple would have been $30 billion richer.

And in doing so they open their messaging to other platforms...

No, they have intentionally kept it in-house to ensure that features like this assist in retaining customers as they cycle phones. It's worked for me, my family has 4 iphones, couple of iPad's etc. etc., we get to share the apps with a single purchase, have a cheap messaging system and a whole bunch of other 'lock-ins'. I considered an opt-out about a year ago during our last refresh and decided against it based on the re-usable investment to date...

 

[JustThinkin']

You're holding it wrong. 😛

Yes, that way is possible... but I'd rather not have to "keep an eye" on my messages (or wait for error notification). Seems easier if it worked correctly on it's own.

No one should have to worry about all that just for a simple text message. It's a basic feature.

In my work I use so many interconnected electronic devices that every week I find one that just won't function. After about 5 minutes I notice that I'm the idiot, because it's not plugged in - either to the power source, or to the other device. They never seem to understand what they're supposed to be doing.

Nevertheless, this is getting very annoying, and I'm about ready to file a lawsuit. I really shouldn't have to think about which cables go where. And I definitely shouldn't have any problems when I yank a cable or substitute a different part!

 

[Poisonivy326]

You think this is bad? You should head over to AppleInsider forums and look at the number of crazies over there. I would be willing to bet real money that there are some racist remarks over the judge being Korean and she is doing this as a favor for "Samscum" since they are a South Korean based company.

At appleinsider the current craze is saying how Android users are Obama-loving liberal welfare "trash" and iphone users are high-class and Republican ...

 

[flyinmac]

Didn't she also file suit against the US Post Office citing that they didn't forward her mail when she moved across town? 😀

I have moved numerous times. The postal service not only forwards my mail for free, but also notifies people who send me mail of my new address. And they will do that whether I move one space over, or across the country.

I don't bother informing anyone when I move. Yet they all get my new address from the postal service.

What Apple did was lock a person in to using one specific delivery location. iPhone. Then prevent said users from moving to another phone without losing the ability to receive texts. That is an established violation of law. It falls into the characteristics of a monopoly practice.

We've seen this before. You cannot legally lock a customer into using your product with no options to move away from your product.

And Apple provided no means for the iPhone owners to move away from the iPhone to another brand of phone without losing text communication.

Now, everyone seems to assume that it's trivial. However, there are certainly situations where people need to receive all texts or they could themselves be sued, fired, or even jailed for noncompliance with an order.

Those people should still have the right to switch to another brand of phone. And they do have that right. But Apple chose to use strong arm illegal monopoly tactics to prevent them from switching or penalize them if they did.

 

[AlecZ]

This is completely retarded. Why not do this BEFORE Apple took action. And in all fairness it's hardly lawsuit material in the first place, more of an inconvenience (although admittedly quite a big one if your a tech noob.)

If you switch from iPhone to something else without disabling iMessage, which is very easy to do, especially if you lose your phone, each person who messages you has to change how he send messages on his end. It's extremely inconvenient. It's hardly a tech noob mistake, unless you mean the part about switching from iPhone 😛

Also, iMessage is super glitchy in general. Some people have complained that disabling iMessage didn't solve the problem.

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Prefer it your pro-Apple propaganda. I notice you don;t actually have a counter argument, just personal abuse. I'd report you, but I'm just not that petty.

Apple and its employees, from Cook down, believe their own press, and think they're above doing the right thing by their customers. So sad.

Dude, quit it.

 

[C DM]

Things like this tend to only happen to people who do not know how to use the device/services. I've sent iMessages to people who have switched to a different device. I saw they hadn't delivered, so I tapped and held on the message and sent as text message. One of the beautiful things about iMessage is "Delivered/Read."

Yeah, you'd totally know when Apple accepts the message and doesn't show you that it failed even though there was no device that it delivered to. 🙄

 

[cfedu]

The system will always do that if you give them an OOW serial. The operators waive lots of those fees based on the issue. Like any iCloud issue or iTunes store issue gets waived.

And you just proved one of our points. Your friend had this fixed 9 MONTHS AGO. Proving this is not an issue they just now fixed as some claim

If this was fixed 9 months ago, how did it happen to me 2 months ago?

There was a work around 9 moths ago not a fix. Even the current fix will not prevent this issue from being a royal pain in the butt.

The second time I had this issue was because I was having signal problems with my Nexus 5 at my new place in Toronto. I decided to use my sons iPhone 4s that he was using as an iPod to test the signal in my area. I Put my SIM card in his phone for 30 seconds to see if it would connect to the network and it did. A week later with my son is back in Montreal and my ex wife calls me yelling a screaming that people are sending my son text messages. The 30 seconds in his phone hijacked my number!

My son showed the messages that appeared when he got wifi from my girlfriend, sister and a few other people. My sister had wrote one nasty text about my ex wife, it was meant for me but my ex wife got it.

 

[C DM]

In my work I use so many interconnected electronic devices that every week I find one that just won't function. After about 5 minutes I notice that it's not plugged in - either to the power source, or to the other device. They never seem to understand what they're supposed to be doing.

This is getting very annoying, and I'm about ready to file a lawsuit. I really shouldn't have to think about which cables go where. And I definitely shouldn't have any problems when I yank a cable or substitute a different part!

Interesting problems you have. Also interesting how they don't relate to anything in this case.

 

[V.K.]

anyone who thinks this is not a real issue should take a look at this guy's experience which is fairly common
http://adampash.com/imessage-purgatory/

Frankly, the most surprising thing here is that it took so long for people to sue.
Apple really deserves to lose this one.

 

[rumplestiltskin]

Tool is worthless. Doesn't work. Never recvd a text. Click the link to contact Apple and you're prompted for an iPhone serial number which, of course, you no longer have. I had to call and wait for over 20 minutes before speaking with a rep who did work through the problem and sent a test (presumably from an iPhone) which did arrive on my Nexus 5. Might be fixed but it's hard to prove total success.