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It's all in the wording... had they simply said that, to begin with, they could have saved themselves $95 million dollars! Stupid is as stupid does! 😆

It would be harder to sell AppleCare+. Even on this forum, there are many posters who say, "Well, the guy at the Apple Store said my replacement iPhone is new, so I'm fine with that."

Maybe now Genius Bar guys will be trained to say, "Your replacement iPhone was tested to meet Tim Cook's [profit margin] requirements." 😄
 
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Had to laugh at that statement. Why settle for $95M if it isn't true? 😄
Sorry, but any refurb that likely uses a salvaged logic board or other component won't be as reliable as a new one. This is true physically and electronically. Issues like the iPhone X green lines and iPhone 7 audio IC are related to drops. Someone in a refurbishment facility would need to examine it using a high powered microscope. That simply isn't possible due to economics.
I soldered iPhones for years and I can guarantee there is no way to predict when failure is going to happen in many cases. Water damage is usually evident but it can happen on hidden parts under metal shields. Drop damage can leave completely invisible traces and make components weak but still functioning until another minor trauma or heating for regular intense usage.
So… the only sure thing is that a used phone can only be less reliable. It has possible damages that new ones can’t had and, even with zero damage, every electronic component has an expected lifespan and used parts have less of it. No check can change this truths that Apple tried to ignore.
 
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Whenever there is a class-action lawsuit, the lawyers that win the case should be required to divulge the amount of the payout that is going into their pockets.
They do. It's all written as part of the settlement and available to the public.
 
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As a sucker, ...I mean former Bank of America customer I don't even think I ever even bothered cashing any of the class action settlement checks I received from lawyers over all the lawsuits over their shady dealings.
The only ones that ever "win" in these cases are lawyers.
 
Too bad it was only $95M. Apple gets off easy by settling. I'd like to see them go to trail and have a jury award closer to $1B or more. Of course, that's why Apple settles - they can screw over consumers with shady practices, and then pay a small settlement while raking in billions in savings from giving out used replacements.
Yeah right ? We’re talking about a company that crossed the 12 zeros in terms of share worth ,and they only have to « fear » a mere 6 zeros amount ,lol
 
Still waiting on my iPhone 6 settlement. Been so long I don’t remember what it was for. Weren't we supposed to get like $20 per qualifying device, or something like that?
 
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I've once had my iPhone 7 replaced 3 times under apple care and every time there was something with the phone. so no refurbeshed is not good as new.
good old "i had problems, therefore they must be lying"

you do know it is also entirely possible for a new device to have issues too? that's kind of why they were replacing them in the first place.
 
I cannot believe how anyone on this forum is soulless enough to side with Apple on giving customers refurbished devices as replacements for devices originally purchased as new. It is sick and disgusting that people side with trillion-dollar corporations over ordinary and poor people.
 
You should take your own advice. Apple doesn't say that at all. And that's why they had to settle.

Apple stated, they use "parts or products that are new or equivalent to new in performance and reliability." Refurb parts are definitely not equivalent to new.
Because they smell different? Functional parts are functional parts.

As other have explained, in this thread, they likely settled because the suing lawyers wanted quick money and this was a nuisance amount of money. But I am not a mind reader so who knows the true reason.
 
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This must be because when my iPhone 5 speaker died a decade ago and they replaced it under warranty, I should have gotten a new replacement instead of a refurbished one.

To be honest I didn't care or notice at the time. The replacement phone worked great; hell it still works today (though the battery is expectedly shot). But I'll take my $14.45. The lawyers made off like bandits I'm sure.
 
I don't agree that the refurbs you get as part of a repair are equivalent to new. If they're equivalent to new, why doesn't Apple give you a new device?

Anecdotal, but: earlier this year when I did a "battery replacement" for my iPad, they just gave me a replacement. The digitizer died within 24 hours. Tell me that unit wasn't returned for a faulty digitizer back when it was sold new, I dare ya!
Similar: my iPad battery died, outside of warranty of course. Rather than replace the battery, the store graciously replaced the ENTIRE iPad for $129 or whatever, with a refurb. It lasted much longer than 24 hours but not that long - just long enough for them not to have to fix the “bad logic board” when it died.
 
This must be because when my iPhone 5 speaker died a decade ago and they replaced it under warranty, I should have gotten a new replacement instead of a refurbished one.

To be honest I didn't care or notice at the time. The replacement phone worked great; hell it still works today (though the battery is expectedly shot). But I'll take my $14.45. The lawyers made off like bandits I'm sure.
Likely getting a solid 33% or so of that settlement split between them.
 
Had to laugh at that statement. Why settle for $95M if it isn't true? 😄

Sorry, but any refurb that likely uses a salvaged logic board or other component won't be as reliable as a new one. This is true physically and electronically. Issues like the iPhone X green lines and iPhone 7 audio IC are related to drops. Someone in a refurbishment facility would need to examine it using a high powered microscope. That simply isn't possible due to economics.
Why settle? Because they did the math and it was ultimately less expensive that way compared to legal fees, salaries, studies, reports, etc.
 
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Why would a jury award anything if Apple had the technical evidence to defend it? Apple has a $1B annual legal budget for some of the best lawyers.

$100M is nothing for Apple. They literally paid Jony Ive $100M for doing nothing after he left Apple except for PR.
Because defending it requires a lot more than just lawyers. There are lots of other salaries, studies, reports, experts, etc, that cost money - directly and indirectly (opportunity costs - if they are working on a defense, they are not working on something of value - and so on. Plus, you have potential jurors who will be biased by anecdotal evidence as I have seen on display several times already in the comments.
 
Too bad it was only $95M. Apple gets off easy by settling. I'd like to see them go to trail and have a jury award closer to $1B or more. Of course, that's why Apple settles - they can screw over consumers with shady practices, and then pay a small settlement while raking in billions in savings from giving out used replacements.
Which trail would you like to see them on? Oregon?
 
I don't agree that the refurbs you get as part of a repair are equivalent to new. If they're equivalent to new, why doesn't Apple give you a new device?

Anecdotal, but: earlier this year when I did a "battery replacement" for my iPad, they just gave me a replacement. The digitizer died within 24 hours. Tell me that unit wasn't returned for a faulty digitizer back when it was sold new, I dare ya!
Do you know how refurbishment works?
 
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