They possibly want to settle in order to be rid of the costly (time and money-wise) litigation. People and companies settle out of court all the time without the defendant admitting to guilt.
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Apple Will Soon Send Payments for $95 Million Refurbished Device Class Action Lawsuit
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This begs the question: what other companies have been sued over this particular issue? Any at all? Because I know from experience that Apple is by no means the only company who does this as a matter of standard policy.
Back-in-the-day, (to the tune of about twenty years ago) when I was still working an internal tech support job at a very large company, I was tasked to deliver a high-end-ultra-compact-best-of-the-best Windows laptop to one of my executive-type end users... and it experienced a hardware failure while I was assisting him to get his software configured. I mean, I had installed all of his software at my own desk and performed a routine 24-hour burn-in, and everything had seemed perfectly fine; it wasn't until I brought it upstairs to his office and had him login that the whole thing went to crap, right there with him watching. (Doh!)
I apologized profusely as I put his old laptop back on his desk, dragged the whole shebang back down to my cubicle and called the vendor support line. After some troubleshooting we determined that it was a motherboard failure, and they said they would send out a refurb replacement motherboard the next day. At the time I was somewhat new to that line of work, so I suppose my mistake was telling the end user this... word. for. word. (Double-doh!) He was absolutely incensed that they would send a refurb part out to repair a brand-spanking new laptop, but the vendor refused to budge.
But as I said... this is standard policy. For all computer companies -- not just Apple, and not just this other very popular business computer vendor. They all pull this crap, and so far as I know, they're all completely transparent about it.
So where are the rest of the lawsuits?
Back-in-the-day, (to the tune of about twenty years ago) when I was still working an internal tech support job at a very large company, I was tasked to deliver a high-end-ultra-compact-best-of-the-best Windows laptop to one of my executive-type end users... and it experienced a hardware failure while I was assisting him to get his software configured. I mean, I had installed all of his software at my own desk and performed a routine 24-hour burn-in, and everything had seemed perfectly fine; it wasn't until I brought it upstairs to his office and had him login that the whole thing went to crap, right there with him watching. (Doh!)
I apologized profusely as I put his old laptop back on his desk, dragged the whole shebang back down to my cubicle and called the vendor support line. After some troubleshooting we determined that it was a motherboard failure, and they said they would send out a refurb replacement motherboard the next day. At the time I was somewhat new to that line of work, so I suppose my mistake was telling the end user this... word. for. word. (Double-doh!) He was absolutely incensed that they would send a refurb part out to repair a brand-spanking new laptop, but the vendor refused to budge.
But as I said... this is standard policy. For all computer companies -- not just Apple, and not just this other very popular business computer vendor. They all pull this crap, and so far as I know, they're all completely transparent about it.
So where are the rest of the lawsuits?
Look at this realistically... You're two years into (Apple Care) and simultaneously a new car (State Farm) when it craters and someone also runs into your door both on the same day. The obligation of a warranty / insurance is to make you whole again... Putting you back in the position you were at the time of the loss... not better off nor worse off.
Apple replaces with a refurbished part just as State Farm has a right to replace your door with that off some salvage car. You HAD a 2 year old computer and door when things went bad. It's the typical LKQ clause. (Like. Kind. Quality.) Apple has the obligation to keep repairing up to the point AC expires after which the bill's on you.
Apple replaces with a refurbished part just as State Farm has a right to replace your door with that off some salvage car. You HAD a 2 year old computer and door when things went bad. It's the typical LKQ clause. (Like. Kind. Quality.) Apple has the obligation to keep repairing up to the point AC expires after which the bill's on you.
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I find it amusing that you just happen to specifically reference State Farm in your oh-so-stereotypical car comparison. I actually used to have State Farm. I got smashed into a Jersey wall by an idiot who didn't know how to drive in winter conditions, and my car was totaled. State Farm did not make me whole. I did the research, and there wasn't a single option anywhere to get a comparable replacement of my vehicle with the amount of money that State Farm paid out. I even protested formally, and showed them the comparables available from used car dealerships in the area, which were all several thousand more expensive than their payout, and still not actually as good as what I'd had. Their response was essentially: your car is totaled and the other driver also has State Farm... so you're not getting a better offer; just cash the check. (I don't have State Farm anymore, and I don't recommend them to anyone who asks.)
So back to the topic at hand: My little anecdote is a fairly close parallel to why people complain about refurbs -- it demonstrably isn't making you whole.
Mine came from there. The message was in my spam folder, so had to unmark it so future emails go to my main inbox.
I got that email and eligible to receive $28.90. It’s free money, so I’ll take it.
Maybe Apple will start selling directly through Woot.com storeFor anyone keeping track, Apple has now removed the claim from their U.S. page, "equivalent to new in performance and reliability" and replaced it with "tested and passed Apple functional requirements."
Legal - Repair Terms and Conditions - Apple
www.apple.com
I received the email today to claim my payment, clicked the "claim payment" button and it says I unsubscribed and can't receive the payment anymore? Has this happened to anyone else? I called the number and it's just an automated system and offers no help.
Attachments
From the FAQ on their website:
I ‘Unsubscribed’ or ‘Marked Email as Phishing’, what can I do now?
We are unable to re-send the email that was originally sent to you, if you have unsubscribed/marked the email as phishing. If you would still like to receive your payment, please request physical reissue of your payment via check using the check request instructions in FAQ 29. Note that reissue requests can take 4-6 weeks to process. In order to ensure that you will receive your check before payments become void, the final date to request a physical check is November 6, 2022.
From here:
Maldonado v Apple - Frequently Asked Questions
In most cases, I believe these class action lawsuits are opt-in unless you don't want to be in it or they need proof of documents. They usually post date for deadlines and such.
About 6 months ago I got a check for $14.45 for an iPhone 5 replacement under AppleCare. Last week I got another check for $14.45 for another iPhone 5 that was replaced under AppleCare.
I think you're mistaken because I contacted the settlement company and they said no checks have been distributed for the 6-6S battery performance lawsuit as of yet. The decision has been appealed and nothing can happen until the appeal has gone through the courts.
My original post that you responded to was for the battery performance lawsuit. I guess I took your response to me as saying you received a check for the settlement I was talking about, not the refurbished device lawsuit