Apple won't replace my faulty nVIDIA 8600GTm ** UPDATE: Replaced **

Discussion in 'MacBook Pro' started by metroid87706, Mar 18, 2009.

  1. metroid87706 macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #1
    Replaced with unibody on March 31st

    OK, so I have been having some graphic issues with my MacBook Pro. Its an Intel Core 2 Duo 2.2GHz Santa Rosa MacBook Pro with a 128MB nVIDIA 8600GTm card. Some more detail on the card:
    Now if I'm not mistaken, that ROM version is not the Rev. B board version. So I took it in and the test fails. So apparently my card is fine, but its not. I have been having all sorts of issues with the graphics, even after 4 clean installs. One of them I didn't apply the Leopard Graphics Updates and same issue. So they say they can't replace it because it passes their test. What can I do? I need my MBP for school, and can't be having the problems. They claim my card was replaced, but I never took it in for a repair?
    Anyway, can AppleCare over the phone help me? I figured they'd tell me to take it in, but as you can see, the Geniuses can't help. Will they be able to help me get this straitened out?

    Thanks everyone!
     
  2. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #2
    Probably a Genius having a bad day or a very uninformed Genius. Call up AppleCare and they'll setup a mail-in-repair for you. Sometimes there's an option for the store to do it for you or you can mail it in. Seeing how the former failed you have the latter. Out of curiosity, when was the Early-2008 MacBook Pro purchased?
     
  3. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #3
    December 26, 2007.
    I'll ring 'em up.
     
  4. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #4
    Same thing. 'Go to an Apple Store.'
     
  5. pdxflint macrumors 68020

    pdxflint

    Joined:
    Aug 25, 2006
    Location:
    Oregon coast
    #5
    That's the same exact unit I've got. No problems so far (11 months and counting) but I'm real interested in how this turns out. I'm at the point of having to make a decision on Applecare... or not... by middle of April.

    My specs: (and I've definitely not ever taken mine in for repair)

    GeForce 8600M GT:

    Chipset Model: GeForce 8600M GT
    Type: Display
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 128 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0407
    Revision ID: 0x00a1
    ROM Revision: 3175
    Displays:
    Color LCD:
    Resolution: 1440 x 900
    Depth: 32-bit Color
    Core Image: Hardware Accelerated
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Quartz Extreme: Supported
    Built-In: Yes
     
  6. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #6
    The other thing I can think of is that it might not be a video problem and if so, they should be able to explain it to you somehow. If it's the logic board, I could see them not replacing it for you because it isn't the 8600M GT causing the problems.

    What exactly are your problems and could you take pictures? Because you are out of your warranty period, Apple is being very careful in not doing support for something ineligible. You might need to talk to CSR and try to get a CS repair done.
     
  7. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #7
    Some Pictures.
    By CSR do you mean Customer Service Relations? I called 1800MYAPPLE for my first call.
     

    Attached Files:

  8. crazzyeddie macrumors 68030

    crazzyeddie

    Joined:
    Dec 7, 2002
    Location:
    Florida, USA
    #8
    If you have those pictures as proof, call 1-800-APL-CARE and tell them that you are unable to go to a store. Then tell them you have these photos and go from there. Just don't mention the store visits unless they ask.
     
  9. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #9
    Any numbers to recommend instead of 1800MYAPPLE?
    EDIT: If I can READ, i'd see that number. Haha.
    Edit 2: Says its closed for the day. I'll call tomorrow.
     
  10. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #10
    It says it'll charge me $50 to talk to them!
    Or I get this for a reason i should get it for free (Image attached)
     

    Attached Files:

  11. crazzyeddie macrumors 68030

    crazzyeddie

    Joined:
    Dec 7, 2002
    Location:
    Florida, USA
    #11
    Did you or did you not purchase AppleCare for this computer?

    If not, does the 8600m qualify for one of Apple's special warranty extensions? If so, you will not be charged for the phone call.
     
  12. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #12
    I did not. I was a few days too late.
    As for the repair, see here: http://support.apple.com/kb/TS2377
     
  13. crazzyeddie macrumors 68030

    crazzyeddie

    Joined:
    Dec 7, 2002
    Location:
    Florida, USA
    #13
    Then very clearly tell the Applecare agent you are having a specific issue with your 8600m and you will not be charged for the phone call. They may still collect your credit card info, but they should not charge you for any service, especially since you have photo evidence.
     
  14. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #14
    I'll be sure to call them again tomorrow. They better not charge me.
     
  15. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #15
    You can also find a local Apple Authorized Service Center. Many times they will get repairs done that Apple refuses.

    Best of luck.

    Cheers,
     
  16. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #16
    Closest is 20 miles. :eek:
    I'll call AppleCare and if they don't help me tomorrow, I guess I'll get out driving. :rolleyes:
     
  17. crazzyeddie macrumors 68030

    crazzyeddie

    Joined:
    Dec 7, 2002
    Location:
    Florida, USA
    #17
    AppleCare will help you over the phone. Just be polite, but don't take no for an answer. Also make sure you are perfectly clear that although you are out of AppleCare coverage that your issue is specifically related to the 8600m which is covered under the special extended coverage.
     
  18. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #18
    Kinda upsetting. I can't take no either. I have clients waiting on me for their websites. I'm trying to run the CS4 Suite on a P4 1.6GHz Dell. Fun fun. I had to refund some of their money (lucky me, i Had just 2 at the time) for the slight "delay" I'm having. :(
     
  19. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #19
    Call up AppleCare, once they notify you that you are not eligible for phone or hardware support tell them that it's related to the 8600M GT and give the agent the kbase article number. Once they glimpse over it, they'll either set up the repair for you, or they will put you on hold and transfer you to Tier 2 or a product specialist. If that doesn't work, then there's no reason to continue arguing with the support agent or the Apple Store, asked to be transferred to CSR (customer relations) and explain the situation, there you will be taken care of 100% whether it be under the extended warranty or CS repair/exception.

    Don't stress over it, it's unfortunate you experienced down time but ultimately, you will be taken care of.
     
  20. redsteven macrumors 6502a

    redsteven

    Joined:
    Aug 22, 2006
    #20
    THIS is what you need to be telling them... that you're losing money and customers because the product you paid for is not working.

    Have you tried asking for a manager or something at the store?
     
  21. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #21

    Yep. No dice. He said he woudn't help me since it was out of warranty even though I showed him the article.
     
  22. Ninja Guidan macrumors regular

    Joined:
    Sep 30, 2005
    #22
    Sorry to hear that dude.
     
  23. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #23
    Does this problem persist when you connect to an external display? This looks like it might be a bad LCD.

    Cheers,
     
  24. metroid87706 thread starter macrumors regular

    metroid87706

    Joined:
    Jul 2, 2008
    Location:
    New Baltimore, MI
    #24
    Yep. Mirrors the same thing on it.
     
  25. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #25
    OK, then get to the authorized service center and see if they will get it done under the 8600 warranty extension. I've had good luck with local service centers and try to throw them business whenever possible.

    Cheers,
     

Share This Page