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Apple won't replace my faulty nVIDIA 8600GTm ** UPDATE: Replaced **

I don't understand why they're denying the repair for you. If you show them the article that was on the front page of iDesk (would then make it priority/important) how are they not doing anything for you? I mean saying you're not under warranty anymore isn't good enough especially when the kbase article states that Apple will take care of any failures up to 2 years. There has to be something else other than no.

At this point, either try your luck at 3rd party or call up CSR and if they decline, ask them for a detailed explanation as to why they won't repair if the kbasae article says otherwise. In this situation, Apple is wrong and you're 100% correct.
 
iLog.Genius said:
I don't understand why they're denying the repair for you. If you show them the article that was on the front page of iDesk (would then make it priority/important) how are they not doing anything for you?
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Seriously, it's beyond ridicoulous! I'd be very angry.
 
i don't see anything wrong with your screen..looks perfectly normal to me :p
If nothing happens i would email the man himself... sjobs.mac.com. I was having issues with my pb, a few days later i got a call from some big-wig at apple and he handled it and sent the part over to my local apple store. :D
 
Basically, from what I can remember, I believe he said that they won't service it until the display wouldn't turn on at all, signaling its "dead".

Now I wonder... how are you going to see the test pass or fail then?

I'm going to go in and be polite and all, but I will not leave until its taken care of.
 
I never ended up being able to go today, but I might tomorrow. This is very upsetting. And to think I liked Apple's Tech Support. I'll still get another Mac, but I'll make sure to get AppleCare. I've learned my lesson of not doing so.
 
metroid87706 said:
Anyone know if Apple provides "loaners"? I'd really need one in this case.
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Unfortunately no. If your MBP had various previous problems, they might even give you the Late-2008 MBP. Your situation puts Apple in a difficult position. I remember in training we were put into your position where the computer would be defective but you needed to work on it. I would like to hope the ARS could help you, but don't expect anything.
 
I don't understand why you are going back to the store. JUST CALL. You don't have to leave your house or wait in line, shipping is free and the turn around on your machine is actually faster since they don't stock motherboards at Retail stores.
 
crazzyeddie said:
I don't understand why you are going back to the store. JUST CALL. You don't have to leave your house or wait in line, shipping is free and the turn around on your machine is actually faster since they don't stock motherboards at Retail stores.
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I'm pretty sure he reasons (I hope...)? If not, then seriously call CSR and talk to them, forget the non-informed agents. You get a box next day and repair done in less than a week (volume pending..)
 
Print out the kbase article and show it to them.


panzer06 said:
You can also find a local Apple Authorized Service Center. Many times they will get repairs done that Apple refuses.

Best of luck.

Cheers,
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Do this.

Even if they're not supposed to fix it, they may fix it and just tell Apple that your video was completely dead even if it's not true. They won't lie completely, but they will fib and tell Apple it's completely screwed rather than just "sorta screwed". ;)
 
If they don't provide a loaner (which I don't think they do) could always pick up a cheap MB or PC then once yours is done return it. Some stores don't charge restock fee's and that would at least keep you going. Even a restock fee maybe worth paying if your truly losing business and customers. I did this once a year or so ago when I had nearly 2 weeks downtime with a PC, as a commission sales person 2 weeks is worth thousands I would lose by being out of touch so worth doing if the financial aspect makes sense.

Sucks they wouldn't take care of it being such a well known issue. Good Luck with your visit to the Apple store.
 
bossxii said:
If they don't provide a loaner (which I don't think they do) could always pick up a cheap MB or PC then once yours is done return it. Some stores don't charge restock fee's and that would at least keep you going. Even a restock fee maybe worth paying if your truly losing business and customers. I did this once a year or so ago when I had nearly 2 weeks downtime with a PC, as a commission sales person 2 weeks is worth thousands I would lose by being out of touch so worth doing if the financial aspect makes sense.

Sucks they wouldn't take care of it being such a well known issue. Good Luck with your visit to the Apple store.
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Wish I could afford it. :(

Customer Relations is calling my Apple Store to ask how everything went and what she should do.
 
I'm getting the repair done, free of charge. I sent the lady on the phone some pictures of my issue and she said it was for sure a graphics issue. She's sending out a box to me sometime by Tuesday and I'll get it back by Friday if I send it out Tuesday as well. She said it was going to be a "one time exception". I'm very happy this has been resolved (so far).

I'll keep you all updated as to what happens from here on.
 
metroid87706 said:
I'm getting the repair done, free of charge. I sent the lady on the phone some pictures of my issue and she said it was for sure a graphics issue. She's sending out a box to me sometime by Tuesday and I'll get it back by Friday if I send it out Tuesday as well. She said it was going to be a "one time exception". I'm very happy this has been resolved (so far).

I'll keep you all updated as to what happens from here on.
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WTF?! "one-time exception"? What, we're going to stop following kbase and internal articles now? Bulls---. It's good that you're getting the repair done, but Apple is acting like they're doing you a favor when it's clearly their mess-up and now they're being coy about it? I wish I had an 8600M GT just so when it messes up, I can call into "work" and see what they say, argue if need be because this is BS.

Which reminds me of my exchange done today for my MBP. Genius was asking me questions about what was wrong (grinding SuperDrive and speaker problems) and I was answering kindly. The question became tiredsome and I told him that I worked at AppleCare and the questions stopped and the exchange was done immediately. Interesting ain't it? I know AppleCare has awesome customer support but how are you not following guidelines? If kbase says it, you do it. If policy is 14 days for return/exchange you do it.
 
Oh, so apparently I cannot keep any 3rd party hardware in this thing, as it'll be "thrown out" as she told me. Lucky for me the kid I gave my original 120GB hard drive still has it, as now I need to rip my MacBook Pro apart and put the 120GB one back in, and then when I get this back, put my 200GB back in. Also good I just got my 4GB in the mail and didn't sell my original 2GB.... :rolleyes:
 
metroid87706 said:
Oh, so apparently I cannot keep any 3rd party hardware in this thing, as it'll be "thrown out" as she told me. Lucky for me the kid I gave my original 120GB hard drive still has it, as now I need to rip my MacBook Pro apart and put the 120GB one back in, and then when I get this back, put my 200GB back in. Also good I just got my 4GB in the mail and didn't sell my original 2GB.... :rolleyes:
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That's something understandable. They'll probably do a reinstall just to see if it works and if there's non-Apple hardware in there, they won't do it so make sure everything is backed up and the original hardware is placed back in. And shouldn't the sent box be next day? if not should arrive on Monday not Tuesday..
 
iLog.Genius said:
That's something understandable. They'll probably do a reinstall just to see if it works and if there's non-Apple hardware in there, they won't do it so make sure everything is backed up and the original hardware is placed back in. And shouldn't the sent box be next day? if not should arrive on Monday not Tuesday..
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She said they don't ship weekends, so yes, Monday or Tuesday. Tuesday at the very latest.
 
Got my box today and sent it out. I got my tracking number and it says it's going to Dallas Texas. Now it says it should arrive tomorrow at 3pm. There, or back here? Will I get another tracking number for it's trip here?
 
I was told that if I upgraded my hd in my MBP Classic myself, it automatically voided my warranty and any Applecare plan. I would prefer to do the install myself, since I've done plenty of these type of mods in other machines and have all the proper guides, etc. but I want coverage in case my 8600GT goes out in the future, so I'm paying a certified Apple service center to do the install, hd swap for me. Of course, it means if I have to send it in for warranty/Applecare work, I have to pay twice again to reverse the work in order to make the machine like original... it really gets complicated...:confused:

Is there a way they can tell you did the work yourself if you did it right, like some little secret coded tape that only authorized facilities have access to? I haven't figured that one out yet.

BTW: to the OP - You should edit/rename the name of this thread now that you've gotten some positive news. I'm glad to hear they're fixing your graphics problem, as they should. And for the next 12 months you should still be covered on this issue, regardless of that rep's "one-time exception" BS.
 
pdxflint said:
I was told that if I upgraded my hd in my MBP Classic myself, it automatically voided my warranty and any Applecare plan. I would prefer to do the install myself, since I've done plenty of these type of mods in other machines and have all the proper guides, etc. but I want coverage in case my 8600GT goes out in the future, so I'm paying a certified Apple service center to do the install, hd swap for me. Of course, it means if I have to send it in for warranty/Applecare work, I have to pay twice again to reverse the work in order to make the machine like original... it really gets complicated...:confused:

Is there a way they can tell you did the work yourself if you did it right, like some little secret coded tape that only authorized facilities have access to? I haven't figured that one out yet.

BTW: to the OP - You should edit/rename the name of this thread now that you've gotten some positive news. I'm glad to hear they're fixing your graphics problem, as they should. And for the next 12 months you should still be covered on this issue, regardless of that rep's "one-time exception" BS.
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No secret tape, though some of the HDDs have some yellow tape holding the ribbon cable down. If you perform the work yourself and use the authorized service center (ASC) to do your warranty work, there will be no problems with your having performed the HDD upgrade. I had my 8600 fail and they just replaced the logic board. The ASC doesn't care about your mods, dents or other stuff that Apple gives you grief about. They also don't arbitrarily replace you HDD and ram with the original spec. 4 months after they fixed my logic board, I sold the unit and went back to an older x1600 based MBP. I just didn't want to sit on the 8600 time bomb any longer.

Cheers,
 
Tracking number told me it was delivered and Apple.com said the repair was complete. I wish I had a tracking number so I can track it back on its way here. I figure it'll have to be tomorrow, but I still wanna know where it is. :p
 
Just got my MacBook Pro back, but this is the worst repair job I have ever seen. Here are the issues I now have:
  • Fans humming at idle (2000 rpm) that i never heard before
  • SuperDrive Slot Bent upward
  • Small marks/dents around top case from opening
  • Grey plastic peice on botttom on case not attached
  • Hinge is very very loose
  • LCD is not attached in bottom left corner

Guess I'm calling them again.
 
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