Apple Working on a Fix for iOS 9.3 Web Links Crashing Issue

Discussion in ' News Discussion' started by MacRumors, Mar 29, 2016.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple has confirmed that it is aware of an issue causing web links to crash in multiple iOS apps like Safari, Mail, and Messages, reports TechCrunch. Following multiple complaints about the bug over the past few days, Apple says it is working on a fix that will be released "soon" via a software update.

    Shortly after the release of iOS 9.3, iPhone and iPad users began complaining about a bug that causes multiple built-in and third-party apps to crash or freeze after a web link is tapped or pressed using a long press. The issue does not affect all users, but based on threads in the MacRumors forums and the Apple Support Communities, it is impacting a wide range of iOS users and a long list of iOS devices including the iPhone 5, 5s, 6, 6 Plus, 6s, 6s Plus, iPad Air 2, and iPad mini.

    The specific cause for the issue is still unconfirmed, but there is speculation that it is related to Apple's Universal Links feature. According to mobile specialist Ben Collier, the Shared Web Credentials daemon, which allows apps and websites to share login credentials for Universal Linking purposes, may be a factor.

    Apps with large deep linking files for use with Universal Linking could also be causing the problem, as many users who had installed the app have experienced crashing and freezing issues. The app, though now fixed, was originally using an overly large 2.3MB deep linking file.

    While there is no fix for the crashing issue, some users have had success turning off JavaScript in the Settings app by going to Safari --> Advanced, but this is a suboptimal option because it will degrade the web browsing experience. Force closing affected apps and restarting the iOS device does not solve the problem.

    The web links fix may be bundled into iOS 9.3.1, which Apple is already working on. Over the last few days, we've seen an increasing number of visits from devices running iOS 9.3.1, suggesting Apple has sped up testing on the update.


    The web linking bug is the second major bug to affect iOS 9.3 users. The first rendered some older devices unusable due to a problem with Activation Lock, which required customers to enter the information originally used to set up their iPhone or iPad. Apple issued a new version of iOS 9.3 on Monday to fix the issue.

    Article Link: Apple Working on a Fix for iOS 9.3 Web Links Crashing Issue
  2. cjducasse macrumors newbie

    Jan 12, 2016
    For as long as this has been in beta, it's really unacceptable. I'm not affected, I hardly use bookmarks because I can navigate manually faster than I can scroll through a list of links to identify the page I want… but geez.
  3. Asarien macrumors 6502

    Sep 24, 2015
    San Francisco, CA
    Their quality continues to decrease. Apple is on the verge of becoming Microsoft; too big to do everything right.
  4. smacrumon macrumors 68030


    Jan 15, 2016
    I'm curious to understand what was changed from the last beta to the final release to have caused this issue. I think Apple has relied too much on its outside beta testing program and has not done enough thorough internal alpha and beta tests. Who is finalising the design of Apple products-- Apple or random users in the public beta program? With Apple's resources, a whole department of testers using all combinations of devices against a combination of apps should be testing iOS to perfection. Only then release to public testers. Why the nonsense with so many multiple seeds? Ridiculous. iOS is a complex system software, so it requires fine grained internal testing to perfection first.
  5. Sirious, Mar 29, 2016
    Last edited: Mar 29, 2016

    Sirious macrumors 65816


    Jan 2, 2013
    United Kingdom
    Give Apple some credit. It takes time to perfect code, and its not always easy to write in the first place.

    Yes, they should have kept it in beta longer or worked on it more exclusively, but thats another story.
    And yes, these things can appear after release rather than in the beta process.
  6. C DM macrumors Sandy Bridge

    Oct 17, 2011
    This issue exists in versions prior to iOS 9.3 as well.
  7. ikir macrumors 65816


    Sep 26, 2007
    It is not a bug of 9.3 it happens with other version of iOS, it seems related to app installed.
  8. C DM macrumors Sandy Bridge

    Oct 17, 2011
    Might not have been found there either even with a longer beta. Some things just surface when they surface. Most people don't realize that about software or don't want to believe it, but that's the reality.
  9. macrumors member

    Dec 13, 2010
    Arizona, USA
    I've been having strange glitches in control center as well since updating to 9.3. Definitely needs that .1 polish this time around.
  10. Ries macrumors 68020

    Apr 21, 2007
    Has nothing to do with "bookmarks" as such, you click on a link in a webpage and some of them crashes/freezes safari. Happens on my iPad Air, all beta's were fine, but the final update screwed it up for me.
  11. agsystems macrumors 6502a

    Aug 1, 2013
    Bingo! - 9.3 was the most tested of their releases and in our 200+ devices we rolled out in our company, we have not encounter this issue. Obviously 200 users and millions are a different story so I don't doubt there is an issue that needs to be fixed.
  12. TheHorrorNerd macrumors regular

    Feb 25, 2015
    This bug is not exclusive to devices running 9.3. It has everything to do with installed third party apps.
  13. Tomapple macrumors member

    Sep 9, 2014
    Santiago, Chile
    Big Apple fun, but the amount of bugs recently is getting annoying. WTF is happening? Shame on you Apple!
  14. tbayrgs macrumors 603


    Jul 5, 2009
    Why? Writing code isn't new---Apples been doing it for a very long time. My issue is that these types of problems are becoming the norm vs. the exception. This release has been in beta for months yet we first see a bad version on 9.3 for older devices and now this.

    Apple's reputation for polished software is getting a bit tarnished in my opinion.
  15. inajeep macrumors member


    Jan 25, 2008
    That chart without the y axis is bothering me. What is it attempting to tell us? Is it broken for just me?
  16. sofila macrumors 6502a


    Jan 19, 2006
    Ramtop Mountains
    Great job guys, I'll keep on following you. Too much fun
  17. iBluetooth macrumors member

    Mar 29, 2016
    This bug had NOTHING to do with the iOS 9.3 update. It just so happens that released their update two days after the 9.3 update came out. The app was installed on one of my devices that was affected, but luckily I had deleted it from my phone.
  18. tbayrgs macrumors 603


    Jul 5, 2009
    That's not the point but rather that we're started to see significant software bugs almost regularly with all of Apple's software updates.

    Of course bugs happen but they are far more prevalent in Apple's software than in the past.
  19. coolfactor macrumors 68040

    Jul 29, 2002
    Vancouver, BC CANADA
    So did a third-party app issue an update after 9.3 came out that caused this issue, I wonder? If so, let them burn in **** for making Apple look bad. :p
  20. KPandian1, Mar 29, 2016
    Last edited: Mar 29, 2016

    KPandian1 macrumors 65816

    Oct 22, 2013
    As opposed to "Apple NOT working on a fix for iOS 9.3 ... crashing issue"?! Nice headline!

    JFF! (Just For Fun)
  21. Attirex macrumors 6502

    Apr 8, 2015
    OK, so far:

    1. Apple sucks.
    2. Apple software sucks.
    3. iOS sucks.
    4. The headline sucks.
    5. iPhone sucks.
    6. The accompanying chart sucks (no Y axis).
    7. iOS Control Center sucks.
    8. ???
  22. skinned66 macrumors 65816


    Feb 11, 2011
    Ottawa, Canada
    I've been lucky enough to have 9.3 and all of my apps - including all of the the Pβs - play very nice. Hopefully the next update gives everyone affected some relief.
  23. iBluetooth macrumors member

    Mar 29, 2016
    #23 sucks big time for breaking Safari links
  24. IPPlanMan macrumors 6502

    Dec 25, 2009
    Wait for 9.3.1... Are they serious? I haven't been able to use Safari on my iPhone 6s going on 4 days now. This is completely unacceptable. It's a shame that Apple software quality has fallen so much.

    9.3.1 should be a quick fix for this issue. 9.3.2 needs to be slowed way down and tested much more thoroughly for any issues.
  25. C DM macrumors Sandy Bridge

    Oct 17, 2011
    There were issues of all kinds in previous versions of iOS and iPhone OS as well. With the OS becoming more complex and larger and the list of supported devices growing and growing along with the apps and the number of users, all that will contribute to more potential issues being present and/or noticed. It's not to say that there isn't something in addition to that as far as Apple needing better/more development and quality control, but even that won't make it so that there aren't issues present, including some big ones sometimes, or that various people will still complain about this or that.

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