Apple Working to Fix iPadOS 18 Issue With M4 iPad Pro Models

[MacRumors]

In an internal memo shared with Apple Authorized Service Providers this week, Apple has acknowledged an issue with installing iPadOS 18 on iPad Pro models with the M4 chip. We first reported on this issue earlier this week.

The memo, obtained by MacRumors, states that a "small number" of these iPad Pro models are unable to power on after a customer attempted to install iPadOS 18 on the device. Apple is working to resolve the issue, and it has made iPadOS 18 unavailable on affected iPad Pro models in the meantime, according to the memo.

Apple has advised technicians to attempt a force restart of a customer's iPad Pro model, if the device has experienced this issue.

It is unclear how long it will take for Apple to identify and implement a fix.

Article Link: Apple Working to Fix iPadOS 18 Issue With M4 iPad Pro Models

 

[Isengardtom]

Better QC needed apple !

 

[rp2011]

Glad mine is ok. Hope they get it resolved soon.

 

[Devyn89]

Glad mine is fine on the 18.1 beta.

 

[Blackstick]

Guess I got very lucky. My 11" M4 Pro is on 18.0

 

[mattopotamus]

Glad mine is fine on the 18.1 beta.

They never pulled the 18.1 betas, so they seem to be unaffected.

 

[dannyyankou]

I think beta updates, and iOS updates in general, need more vetting. I know they already have developer betas and public betas, but how about one more level that’s more selective? Before you send the beta to anyone with a free developer account, send it to a group of maybe 5,000 or so trusted developers to do testing on. Not an alpha release necessarily, but just an extra layer of testing to make sure there’s no issues before a bunch of people who don’t understand the risks of beta testing install it.

 

[thogin]

I was hoping this would be fixed by the weekend at least.

 

[ThatsMeRight]

I think beta updates, and iOS updates in general, need more vetting. I know they already have developer betas and public betas, but how about one more level that’s more selective? Before you send the beta to anyone with a free developer account, send it to a group of maybe 5,000 or so trusted developers to do testing on. Not an alpha release necessarily, but just an extra layer of testing to make sure there’s no issues before a bunch of people who don’t understand the risks of beta testing install it.

Wouldn't be surprised if Apple already does this. Like release it a few hours earlier for randomly selected 0.001% of devices (which would still be a lot!).

 

[Shorty89]

No issues with mine on 18.1

 

[a3Dman]

Did anyone investigate the cause of this issue yet? I’m really curious to know the details and I’m quite sure Apple won’t be much open about it...

 

[erthquake]

I guess my 11" M4 was one of the ones affected since the iPadOS 18 update isn't available (already on 17.7). This is why I try to always wait for a .1 release before updating.

 

[macfacts]

Better QC needed apple !

Better QC would have only found the problem before releasing to the public, not avoid the problem.

 

[Livid]

Sucks because I can’t transfer the contents of my iPadOS 18 M1 iPad to my new M4 iPad. The M4 installs iPadOS 17.7 and then hangs trying to copy iPadOS 18 data to iPadOS 17.7…

 

[chrono1081]

I wish people understood you can test all kinds of scenarios with all kinds of combinations using hundreds of testers and…you’ll still end up with issues once the public gets their hands on it. Testing isn’t as cut and dry as people think it is.

Software these days is ridiculously complex.

 

[klasma]

Software these days is ridiculously complex.

That’s the real issue, it’s needlessly complex. And Apple has 100% of the software involved here under their control.

 

[Remy149]

Better QC needed apple !

I’ve been running an m4 iPad Pro in beta since the summer with no problems. This is probably only effecting a small percentage of users but Apple user base is so big it can still be a lot of people

 

[kryptticAZ]

That’s the real issue, it’s needlessly complex. And Apple has 100% of the software involved here under their control.

Ding ding ding.... Apple can't tout the advantages of their closed ecosystem but then blame these issues on the complexity of software. They need to do better.

 

[andonemorething]

This happened to my M2 iPad Pro 11” during 18 private beta. Battery emptied in the night and I charged it in the morning. Came back and found it wouldn’t boot. No matter what I or anyone tried, it would never respond. Even plugging into a Mac didn’t help. Only thing I got was a feeling of warmth on the back at times. Apple replaced it with a new unit. Running the public beta now and hoping it doesn’t do that again.

I think I’ve seen similar reports during this beta period on Reddit and elsewhere.

 

[jfreedle2]

Better QC needed apple !

Yes, they should fire the engineers they hired from Google.

 

[GoalCaufield]

I guess my 11" M4 was one of the ones affected since the iPadOS 18 update isn't available (already on 17.7). This is why I try to always wait for a .1 release before updating.

The way I understand it is that they just pulled the iPadOS 18 update for all M4 iPads until they can figure out what the problem is.

 

[gusping]

Better QC needed apple !

Their software QC had been ropey for years. And that's putting it politely. I've had nothing but issues on my last few Mac minis. I guess Apple doesn't know what a desktop computer is anymore.

 

[bilge dasto]

can they also fix the sucky sound quality on the m4 ipad pro? i have pocket transistor radios with better sound!

 

[goonie4life9]

Not to worry, everyone, because this will mean users of M4 iPad Pros will get an ALL NEW iPadOS 18! This iPadOS 18 is the most advanced, most powerful iPadOS 18 Apple has ever released for an iPad. The ALL NEW iPadOS 18 TOTALLY.REWRITES.RULES!!!

 

[gk_brown]

Software these days is ridiculously complex.

That's true, but it's because most developers don't know how to keep it simple...