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Apple Working to Fix iPadOS 18 Issue With M4 iPad Pro Models

gk_brown said:
That's true, but it's because most developers don't know how to keep it simple...
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Eh I wouldn't 100% blame developers (although some are bad), too many times it's project management. I can't tell you how many times my team has screamed at project management about over-complicating things that should be simple only to be shut down because "project management knows best". (Hint: Project management never knows best.)
 
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kryptticAZ said:
Ding ding ding.... Apple can't tout the advantages of their closed ecosystem but then blame these issues on the complexity of software. They need to do better.
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That's not remotely the "ding ding ding" you think it is. I'm talking software in general is insanely complex. The stuff people expect their devices to do is insanely complex, regardless of platform.
 
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I don't have any issue with my iPad Pro M4 with iPadOS. Maybe because I updated it by plugging to my Mac. Over the air update always have a higher changes to get issue. All those beta testing is completely waste of time.
 
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a3Dman said:
Did anyone investigate the cause of this issue yet?
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I imagine Apple will be rather busily investigating the cause…

As for whether they will announce the root cause - does it really matter?
It’ll be some rare obscure combination of configurations which causes the software to crash. None of which will mean anything to most people anyway.

The important two things are

1) they fix it
2) they improve QC tests to avoid this sort of issue again
 
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Remember when Apple was going to give a device the ability to applying the latest update while still in the box? Those extra terminals and leads on the outside of the device are now needed. :rolleyes:
 
chrono1081 said:
I wish people understood you can test all kinds of scenarios with all kinds of combinations using hundreds of testers and…you’ll still end up with issues once the public gets their hands on it. Testing isn’t as cut and dry as people think it is.

Software these days is ridiculously complex.
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Indeed. And to add another layer, life is ridiculously complex. And since smartphones are so tightly integrated into approximately 1.3 billion owner’s complex and diverse lives, I don’t see this issue going away.

Apple working harder to improve damage control is do-able. Customers shouldn’t be left high and dry. Apple should be moving mountains right now to get those unlucky customers back to a good state while we await the fix.

Lastly, as a lucky guinea pig this time round (iOS 18, 11” M4 iPad pro) I’d like to thank those who weren’t so lucky.
 
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I have installed 18.1 Beta 4 on my iPad Pro 13" M4, with no issues. BUT! For some reason, I cannot pair it with my Apple Pencil Pro. It simply does not recognize it Bluetooth Settings. I find this strange. And it has to be a bug. The iPad does recognize the pencil when it is magnetically attached, and shows the animation on the screen, but after that, it does nothing, and doesn't appear in the Bluetooth Connected Devices list. I cannot add it to the Find My app, as well. Anyone else having this issue?

Thanks!
 
SiPad said:
Mine completely bricked Monday evening just a black screen and any combination of buttons did nothing. I took it to the Apple Store Tuesday who said they will send it to their service centre. I went to the Apple Store again on Friday to pick up a new phone for my wife and asked about the iPad at the Genius Bar, the service was the most unhelpful I've ever had in over 20 years of dealing with Apple. He gave me the number for the service department.

I called the service centre and spent over an hour on the phone trying to find a solution that didn't involve me waiting 2 weeks without an iPad. He said that the reason why I haven't heard anything about the status of my iPad is that the service centre are inundated with bricked iPads.

Obviously a small number when you sell millions of a product is too many for the service centre to handle.

The annoying thing is that they could just send me a new iPad as they have plenty in the store, but they will only send a returned or refurbished model and apparently they are all out of stock. When I asked about a refund he tried to push me back to the Apple Store who weren't answering their phones.

It's been the worst customer service I've had from apple and the worst customer service I've had from anyone in a long time.
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More Cook innovations. More money saved. Happy shareholders.

But until customers start leaving in droves, this is all we are going to get with Cook.
 
LV426 said:
It’s a good job that not everyone follows that advice. Because then the Guinea pigs would just be delaying the inevitable, and everything would be back to square one, with a few wasted days.
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I think the main message is that anyone who relies on an iPad and doesn’t have a backup device should wait a few days. Most companies wait a few weeks before telling employees to upgrade their work devices for that reason. It’s not just the risk of “bricking.” It’s also incompatibilities that don’t become known until software has been widely deployed.
 
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ios 18 have the same issue (at least the device i tried iphone SE (2020), it they don't want to admit it either that's their problem.
I'm back to 17.7 on all my devices and i'm gonna stay there till 18.2
 
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It seems I was lucky. I updated my iPad Pro 13 inch M4 to iPadOS 18.0 right when the OS was made available at 10 am PDT on the 16th, with no issues. From what I've read elsewhere, the problem occurred when people had installed iPadOS 17.7 before installing iPadOS 18.0. I went from iPadOS 17.6.1 straight to 18.0.
 
MichaelYYZ said:
It seems I was lucky. I updated my iPad Pro 13 inch M4 to iPadOS 18.0 right when the OS was made available at 10 am PDT on the 16th, with no issues. From what I've read elsewhere, the problem occurred when people had installed iPadOS 17.7 before installing iPadOS 18.0. I went from iPadOS 17.6.1 straight to 18.0.
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I installed 17.7 right before I installed 18.0 and all went well on my iPad Pro 11 inch M4 cellular version. 18.0 been running well since it was installed on Day 1 …..
 

That's the real problem: iPad OS. We don't need iPad OS. We need macOS on the iPad. If the first M1 Macs can run macOS, the M4 iPad can certainly run macOS. The only reason Apple won't put macOS on iPad, is because then no one would ever use iPad OS, and they would have to permanently discontinue iPad OS. Even iOS works so much better on the iPad compared to iPad OS.

iPad users: Can you finally let us use macOS on iPad?
Apple: No.
iPad users: Then we will install it manually.
Apple: NO NO NO NO!
iPad users: Already done. Wow it's amazing, it makes the iPad perfect for work on the go!
Apple: OH NO #$%$#%&!!!! YOU #$%%$#$!!!!

Samuel's recent video above proves why Apple is so afraid of macOS on iPad. It works too well, and we would never again have to use dumbed down versions of any application. All full versions of all applications work fully, and we would finally have Finder/a proper file system.
 
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How the hell did this make it through regression testing? Maybe if it was an old model, but these are the current flagship devices. Major egg on face.
 
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Challenge is, only a small number of these iPad Pro M4s are affected, something that’s very difficult to elucidate by those test engineers. What‘s of interest is why these happen? Is it to do with a particular HW component that’s just a little different or relates to a particular setting combination set by the owner or some other iPad OS internal state? Such a mystery but surely Apple would need to find out and resolve.
 
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MallardDuck said:
How the hell did this make it through regression testing? Maybe if it was an old model, but these are the current flagship devices. Major egg on face.
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It’s not that strange, seems to happen only when 17.7 was installed and a sub-set of a specific model was involved. The 17.7 update wasn’t installed on that many beta-tester devices, everybody jumps to 18 or 18.1.
TBH don’t even know if 17.7 was beta-tested by dev’s or non-dev testers.
 
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My iPad says that it is running 17.7 and that it is up to date. Trying to install ios18 from my MacBook gives an "unable to complete the update" message.

Now if they can fix my iPhone which is running iOS 18, but says it needs an update to iOS 18. I mean, WTF.
 
My lord. Nothing is worth the pain, no matter how earth-shattering the new features are. I choose a working 17.7 every day.

Every year I wait until .2 and then read the news here to decide whether to move to the new major version for my personal devices.

At work, a very large government education department, they even delay many Apple point releases. It’s tightly controlled.
 
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