I'm sharing this story because it makes me unbelievably angry. By sharing it, I hope to work out some of that anger. I ordered a new iMac as part of Apple's back to school program. The promotion allowed me to purchase an iPod 30Gb Video for $50 after the rebate. I went along with it and purchased the iPod. Both the computer and iPod were supposed to be delivered yesterday. I tracked the packages online via FedEx's website. At approximately 11:00 FedEx tracking stated my address didn't exist and the driver could not deliver my package. This was odd to me seeing as how my father's business, a frequent customer of FedEx with custom FedEx address labels and the works, is located at the same address. I had to drive out to the FedEx shipping center to pick up my iMac and iPod. This put me in a lovely mood, as I'm sure you can imagine. Today, I opened the box that should have contained the iPod. Within, I found two plastic bags. One contained a scratched iPod Nano. The other contained a group of accessories and a CD. They were loose in the FedEx box. I obviously called Apple support right away. The apologized and are allowing me (allowing me?) to return the iPod for an exchange. I have to wait until they receive the iPod they sent me before they mail the iPod I ordered. I am livid with anger! The iPod was quite literally rattling around in the FedEx box it was shipped in. The iPod was in a plastic bag - the type you might purchase in a dollar store. Unbelievable.