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Apple - Wrong product delivered, no Apple packaging, iPod in a plastic bag!

This is quite amusing actually. I would've been "WTF" then laughed at the absurdity of the issue. Of course, I would've done exactly what you did afterwards.

Nice to see that everything worked out for you in the end. If that Fedex employee was really smart, he wouldn't have even left the Nano in it. He probably would've gotten away with it if he didn't leave another product in there. Then again, Apple would've tracked the serial as soon as he registered or synced it to his iTunes.
 
ChrisWB said:
Guys,

Apple came through for me. Last night, I emailed Steve Jobs in an attempt to resolve the situation. Today, an Apple representative called me in regards to the situation. He stated that he had been investigating and had narrowed it down to the FedEx center. Apparently, as many of you suggested, an employee switched out his old iPod Nano with my new iPod Video. Luckily, Apple can track the guy via the serial number on the iPod. They'll report to FedEx. Hopefully he is disciplined.

I feel as though Apple has worked hard to make amends. I have never been more impressed by a company's customer service.
Click to expand...

That's a good ending to the story :)
 
teflon said:
Congrats! Glad that your problem's been resolved. I hope that FedEx guy gets fired.
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If the guy actually did that, he should be charged with theft. How do these guys even get a job handling other people's property?
 
Why did you try to blame apple?

How about dealing with what I pointed out above. Why did you try to blame it on apple? Why did you leave the impression that in the past you had experienced a high failure rate from apple, when in fact, as your post from last month clearly showed, the high failure rate had been from/through amazon, NOT Apple. At the most, i of 7 from apple arrived damaged, and I wouldn't be surprised to find that the remaining damaged imac came from someone other than apple. It's bad info like you posted that gets picked up and spread around as fact by the anti-apple crowd. That certainly doesn't help anyone.


ChrisWB said:
Scott,

I have actually received a number of products from Apple that were broken right out of the box. My first two MacBooks arrived broken. I had to send them back and wait over a week both times for the money to be refunded. For third MacBook, I went to an Apple store where I asked the salesman to open the box and allow me to test the computer before I walked out.

My father's iMac arrived with the operating system installed incorrectly. Apple had me reinstall it. No dice. They repaired it.

It is easy to understand how I feel. Out of the four MacBooks I purchased (two returned due to their failure to function out of the box), only two worked properly. Out of the three iMacs, only two worked properly at arrival. My family has experienced a high percentage of failures on Apple's part. 3/7 computers arriving damaged, and now this.
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mccldwll said:
How about dealing with what I pointed out above. Why did you try to blame it on apple? Why did you leave the impression that in the past you had experienced a high failure rate from apple, when in fact, as your post from last month clearly showed, the high failure rate had been from/through amazon, NOT Apple. At the most, i of 7 from apple arrived damaged, and I wouldn't be surprised to find that the remaining damaged imac came from someone other than apple. It's bad info like you posted that gets picked up and spread around as fact by the anti-apple crowd. That certainly doesn't help anyone.
Click to expand...
Mccldwll,

Two out of the four MacBooks came from the Apple Store. All of the iMacs came from the Apple store. I have experienced a high rate of failure from Apple products.

As to the two MacBooks I purchased through Amazon: Amazon does not make Apple computers. They are not responsible for Apple's build quality.

I do not appreciate the tone of your post. In fact, I find it rather insulting.
 
"I have actually received a number of products from Apple (emphasis added) that were broken right out of the box. My first two MacBooks arrived broken. I had to send them back and wait over a week both times for the money to be refunded."

Your post contained two complaints directed toward Apple:
1. Broken out of the box;
2. Long time for refund.
However, the first likely was the fault of Amazon, not Apple, and the second clearly was the fault of Amazon. In fact, in your May post, you clearly stated that you had learned to deal with Apple, not Amazon. That wasn't reflected in your post, about receiving damaged goods from apple.
 
ChrisWB said:
Mccldwll,

Two out of the four MacBooks came from the Apple Store. All of the iMacs came from the Apple store. I have experienced a high rate of failure from Apple products.

As to the two MacBooks I purchased through Amazon: Amazon does not make Apple computers. They are not responsible for Apple's build quality.

I do not appreciate the tone of your post. In fact, I find it rather insulting.
Click to expand...

Then vote with your wallet.
 
mccldwll said:
"I have actually received a number of products from Apple (emphasis added) that were broken right out of the box. My first two MacBooks arrived broken. I had to send them back and wait over a week both times for the money to be refunded."

Your post contained two complaints directed toward Apple:
1. Broken out of the box;
2. Long time for refund.
However, the first likely was the fault of Amazon, not Apple, and the second clearly was the fault of Amazon. In fact, in your May post, you clearly stated that you had learned to deal with Apple, not Amazon. That wasn't reflected in your post, about receiving damaged goods from apple.
Click to expand...
I disagree with you in that it was Amazon's fault the MacBooks were broken. They were new and still sealed in the original Apple packaging. The refund issue is Amazon's.

I still believe the best route is to go to the Apple store for purchases. That way you can open the item and try it out there. However, it is rather ridiculous to have to go to that length to ensure that an Apple product, new, in Apple packaging is in fact not damaged.
 
IMO, not only are resellers are not nearly a careful as Apple in handling and storing product, but all product goes through an extra stage of loading and unloading. That greatly increases the chances for damage. Why do you want to place the fault with Apple? 2 out 2 Amazon macbooks were bad. 2 out of 2 Apple direct macbooks were good. You do the math.
 
I highly highly doubt it was apple...I've had some issues with my buying experience but an iPod is an iPod whereever you go (just like a bigmac is a bigmac anywhere!). Apple has a factory where they have millions of stacks of iPods and they normally just give you one of those (well, something along those lines...). I highly suspect it was the driver!
 
damage during shipping

Electronics are often damaged during shipping regardless of the manufacturer.

If you took a look inside a distribution center during peak operations you could quickly understand why. Millions of packages are moving down belts, rollers, and chutes. People move the packages very quickly trying to get them to the trucks and delivered as soon as possible.

Shippers package items to try to keep them safe from damage but sensitive or fragile items such as electronics unfortunately still often suffer damage. I believe Apple does a good job of packaging their items.

The distribution system we have just isn't 100% perfect. Keep in mind that it is still rather amazing that packages can travel by plane, train, ship, and truck and not suffer any damage over 95% of the time.
 
yamabushi said:
Electronics are often damaged during shipping regardless of the manufacturer.

If you took a look inside a distribution center during peak operations you could quickly understand why. Millions of packages are moving down belts, rollers, and chutes. People move the packages very quickly trying to get them to the trucks and delivered as soon as possible.

Shippers package items to try to keep them safe from damage but sensitive or fragile items such as electronics unfortunately still often suffer damage. I believe Apple does a good job of packaging their items.

The distribution system we have just isn't 100% perfect. Keep in mind that it is still rather amazing that packages can travel by plane, train, ship, and truck and not suffer any damage over 95% of the time.
Click to expand...

Yes. But to expand on this, not disagree, fully vertically integrated distribution (all through Apple), offers a much better chance for proper handling since Apple maintains control.
 
ChrisWB said:
Guys,

Apple came through for me. Last night, I emailed Steve Jobs in an attempt to resolve the situation. Today, an Apple representative called me in regards to the situation. He stated that he had been investigating and had narrowed it down to the FedEx center. Apparently, as many of you suggested, an employee switched out his old iPod Nano with my new iPod Video. Luckily, Apple can track the guy via the serial number on the iPod. They'll report to FedEx. Hopefully he is disciplined.

I feel as though Apple has worked hard to make amends. I have never been more impressed by a company's customer service.
Click to expand...

How did you e-mail Steve Jobs?

This happens a lot, especially if the packaging has an Apple log on it.

I remember when CDNOW.com was in business. When I placed orders, my order would come but only 1 of the 3 or 4 CDs would make it. Definitely someone helping themselves...
 
Wow Shocked

dude that story was unbelivabe wow shocked:eek: I hope that Fed X pays for the shipping and apple apoligizes for that major screw up someone will get yelled at I hope. I think you should write a letter to apple and let them know whats happened.



Richard

hope your next parcel arrives safe and properly packed:D
 
Wrong Ipod In The Box

I bought on 80GB black ipod from newegg.com. The box came in SEALED, inside of the box there was a white 20GB all scratched ipod, called up newegg, they will replace it, called up apple to let them know about. the person who was on the phine did not give a ***** about.
Who should I send an email at apple?

Thanks
 
Did you hear back about what happened with the employee?

This is theft, pure and simple. You should follow up to see who the iPod you got belonged to, whether that person was identified as, or as related to, one of the employees in the FedEx center, and whether FedEx identified the culprit(s) in the theft.

If they can track this person, they should be not only fired, but charged with this crime so that they can't just go across the street and get a job at UPS and rob someone else next time.

Ask FedEx to confirm in writing that the person in question was fired and referred for criminal prosecution, and if they claim privacy issues, you might remind them that they are actively concealing the identity of someone who committed a crime against you and that this could qualify the company both as an accessory to the crime and as a culpable party in a civil suit. You might also ask them to confirm it without any personally identifying information of the person in question, therefore not breaching any of his privacy rights (i.e., I don't need his name, social security number, or any other identifying information, just your written confirmation that he's been fired and that this information has been given to the relevant law enforcement agents).

DISCLAIMER: This is not legal advice - you should consult a lawyer before doing anything, ever. :eek:
 
Glad you got things sorted, i work at UPS and if your found to have stolen anything its instant dismissal - same thing at FedEx i would think
 
Thats just sick. I'd get angry too! I think Apple is doing the best they can, but as many here have said, I don't think its them. I'd contact FedEx and report this.
 
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