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Apple - Wrong product delivered, no Apple packaging, iPod in a plastic bag!
- Thread starter ChrisWB
- Start date
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Don't worry, I also hate it when people don't read posts clearly, especially the first one in the thread.
What makes this "likely the fault of Amazon". That's bs, and complete opinion. "Likely"??? In fact, I'd be more inclined to think that it was Apple's fault. It's hard to break a MacBook when it's in its box, even if you dropped or banged it. Look at how it's boxed up.
Opened my new MacBook up 8 days ago, so I do remember exactly how well it was packaged. It was also my 2nd MacBook, because the first one was incredibly faulty and was essentially a lemon. It was likely the delivery-man's fault.....anyone but Apple's.
And this "vertically integrated" stuff is also bs. Apple uses couriers. It's not as though the delivery companies Apple uses are way better than the ones used by Amazon. When Apple ships to a place like Toronto, it goes through 2 different delivery companies, neither of which are related to Apple in any way (other than Apple being a customer of theirs). Isn't that similar to an Apple --> Amazon --> US customer (ie: multiple drop-off) delivery?
So much for "vertical integration".
Also, Apple doesn't build computers...... again, no "vertical integration." The computers are just assembled using computer parts made by other companies. None of these parts were made or designed by Apple, but were created by many different companies. Then, these parts are assembled in a case to make a computer.......in Taiwan and China......by a company that makes computers for many other companies.
If you consider this "vertically integrated", then sure, every computer company is vertically integrated.
Ever do statistics? Two Amazon computers means jack. Lots of people receive perfect Apple computers from Amazon.
wrong ipod in the box
In my case the box came on time (next day UPS) from New jersey warehouse.
The main box had about $800 in computer parts and the ipod $326. all intact and sealed. Newegg.com will replace it. I called apple to report the problem they just don`t care. it is amazing. last apple produc I`ll ever buy.
In my case the box came on time (next day UPS) from New jersey warehouse.
The main box had about $800 in computer parts and the ipod $326. all intact and sealed. Newegg.com will replace it. I called apple to report the problem they just don`t care. it is amazing. last apple produc I`ll ever buy.
Nice! I hate shipping company employees who help themselves to stuff. I guess the guy registered the old iPod Nano and that's how they found him?
I hope the guy enjoys the fact he just lost his job over an iPod. If he had just saved more, he could have just bought one.
Why should they care? You didn't buy the iPod from Apple, you bought it from newegg. You took it up with them and they resolved it. If they want to find the culprit, its up to them. I don't see how Apple is involved here.
Someone is about to get F#!@'ed at Fedex! Surprise..POLICE!
Glad it worked out well for you.
Don't worry, I also hate it when people don't read posts clearly, especially the first one in the thread.
Or maybe I just read the original post differently then what they actually meant.
Whenever I order a group of small products they are always wrapped in plastic, but loose in the main FedEx box. I thought ChrisWB meant he opened the main FedEx box and inside there was the iPod box which contained the 2 plastic bags containing the iPod and other accessories.
ChrisWB cleared this up with the post you quoted. It is not that I did not read the post clearly, it was rather that the post was worded in a way making it open to interpretation. I just interpreted what ChrisWB said differently then what he meant. If you ever work with people you will realize that this comes up an awful lot, that is why further clarification is sometimes necessary.
I too dislike it when people do not read a thread clearly and end up posting something completely off topic. However in this instance I was not off topic nor did I misread the Original Post. It was simply a different interpretation. Please Abstract, in the future do not jump down somebody's throat because they ask a question you think is off topic. They may simply have interpreted it differently then you did.
As far as the rest of what Abstract posted I agree with. It is not going to be Amazon's fault that the computer you received was defective. They act as the "middle-man" and that is it. If I buy a computer at Future Shop and it doesn't work, I return it to Future Shop but I don't blame them for the fact my new computer doesn't work. They didn't assemble it.
OH DUH I did not know newegg makes iPod too. So that is why that are taking care of it for. again Apple $ucks.
Joined a few days after iPhone launch to allege that apple doesn't care about customers and that you'll never buy another apple product? Doesn't pass the smell test.
I'll readily concede that vertically integrated was a poor choice of terms. What I was referring to was that IMO companies have more power/control/bigger club when it is in their control (their shipping order) the whole way. If there is an initial problem, they can't claim not responsible, it reflects directly on them, so they do everything possible to prevent it. Probably have contractual incentives with shippers re: returns for DOA. As soon as goes to 3rd party reseller, waters become muddied. Everyone can blame the other party. The only apple product I bought from an authorized reseller (iMac G3) was bad. Yes, statistically that's irrelevant. But as I'm sure you're aware, you can prove or disprove the exact same point using statistics (good friend a phd in stats, so I've heard it all). But I would bet dollars to donuts that problem rate much higher when any product goes through a reseller which ships.
That really is great that your situation is resolved. Anybody on here who has reported that they've emailed Steve's office always seems to get a positive outcome, right away .
This story does make me kind of scared though, since I'm moving to the same area that you seem to live in (Northwestern University in the Fall), and I no doubt will be having Apple goodies shipped to me...I hope this FedEx guy gets canned!
.This story does make me kind of scared though, since I'm moving to the same area that you seem to live in (Northwestern University in the Fall), and I no doubt will be having Apple goodies shipped to me...I hope this FedEx guy gets canned!
That really is great that your situation is resolved. Anybody on here who has reported that they've emailed Steve's office always seems to get a positive outcome, right away
This story does make me kind of scared though, since I'm moving to the same area that you seem to live in (Northwestern University in the Fall), and I no doubt will be having Apple goodies shipped to me...I hope this FedEx guy gets canned!
Yeah. I've had an iPod disappear "mysteriously" in transit. Apple did send out another one next day air though. That was sent DHL. Apple needs better, less recognizable packaging.
He could be charged with more than just theft. Fraud definitely comes to mind, as does mail tampering. Mail tampering is a federal Felony, though I don't know if FedEx counts as mail for that charge.
I know for certain that if you get a job with apple you have a heavy background check I think Stevejobs is very picky on who he hires, i think thats why he is almost toe to toe with IBM. i would hate to be fired from apple for stealing your job prospects would be nil after that GLUP