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AppleCare Training Document on iPhone 4 Signal Issues Revealed
- Thread starter MassiveAttack
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BRAVO!!! If I could rep you I'd do it x100!
Its not just being disrespected about the quality of reception, or a slap in the face saying to hold it differently (and not at LAUNCH) its insulting our intelligence! Make no mistake if HTC, Nokia, heck Motorola or RIM did this the product would HAVE TO be recalled; no excuses! I TOO love the iPhone 4 but hopefully a product line adjustment fixes this.
Apple NEEDS to bite the bullet and suck the expenses for returns and go back to 'formula' on this antenna. Maybe its firmware, maybe it's hardware either way it needs to be dealt with honorably by Apple.
As much as we all love Jobs, he needs to stay OFF the public communication by randomly responding to customers emailing him ~ he really needs to rest, get his health back in order. Watching WWDC 2010 and seeing him wine about the wifi, especially now in retrospect, was so degrading of himself. He looked like a winey old woman (yes the MiFi where a pain but wining about it like that, was ridiculous, and shame on the engineers for not foreseeing this as an issue).
Jobs, please rest and don't stress random customer emails to you, get healthy focus on the brand quality and perception there of, remedy the iPhone issue FAST before class action leds to other issues that are costly affecting your bottom line, users perception and bad trends. I just switched to the Mac just 3mths ago ... don't ruin it for customers like myself that have waited half a lifetime to switch to enjoy the products. Remember the last guy that tried to swindle Apple customers - Amelio was his namo; don't be an Amelio.
I am right there with you on every count of your statement. It reminds me of a hugely successful company in its time called WANG, that did things their own way, too... We both know what happen to them.
You know you should probably go out and buy the phone, try it out, see for your self what people are having a problem with before you post something as silly as this.
It just makes you look like you don't know what the frak your talking about, which I guess you really don't if you had the audacity to write something like this, which, is essentially saying that all of the people who are reporting this issue on forums and sites around the world are lying. They are not.
I take exception to that, I'm sorry, you need to get your facts straight and open your eyes to what other are clearly seeing. Go get the phone and see for yourself.
As one of many who have this problem, I can tell you that the problem is real and the anger is completely warranted.
And if he posts back that he does own the phone and his is fine, he'll be attacked for that too. The frenzy is ridiculous.
Please, you did not just compare starting an American-made car built in the 1980's in friggin -40 degree C weather to a $600 cellphone made by Apple in the year 2010 dropping many phone calls with mere casual use.
I would advise people to keep there iphone 4's for 29 days and if there is not a fix by then, return it. What is the point in returning it now... if you know Apple at all you know there may potentially be a fix in the making just wait it out for a bit. 
That's one of the things I don't understand, and maybe it's just a feature of society now that everyone tweets, monitors forums, etc.
I can see buying a product and being disappointed or upset if it doesn't perform properly. I can see doing some research, and then either waiting for a fix or returning the item.
But anger.. really? When cell phone reception issues cause anger to boil over, something is simply wrong. Life is too short.
Why because we want a product that works. And by the way this country was founded on the principle of freedom of speech. Consumers have that freedom as well.
Your comments are insulting to those people who are having difficulty and shows a complete lack of respect and empathy.
One could argue that on the other hand we have raised a nation of cynics who make light of others problems and do nothing to stand up for their own rights.
I still can't get over the people that keep saying it's an "overblown issue" or that "it's all meant to make Apple look bad". Lol. Yes, some of us have NOTHING better to do but make up false stories and waste time online to prove a lie. Yes - that. 
..and waiting days in line for a non-functional cell phone is a more productive usage of time, I suppose...
wow, did you just really go there.
I see that as failure to know how to operate a car with a intended feature.
This is not a car, this is not in -40c weather with a motor failing to start because some guy didnt read the owners manual. the engine warmer is put into place for just that case.
The dropped calls is not apart of the iPhones intended use. holding it in any certain way should not effect its receiving signal by that much.
I don't know what is more pathetic here; you using Battlestar Galactica fanboy slang in a semi-professional forum, that I spotted it or I needed to use a semi-colon in this sentence.
To let you know, I'll admit to have used the phone since launch day onward but I nether confirm nor deny any use of the product before launch day.
I have not experienced any of these antenna issues that some people are talking about. Even gripping the phone at all the corners has, at the most, dropped a bar in reception
My iPhone 4 has been operating like a champ and those that claim dropped calls are either in crappy coverage areas, live in communities that were not built for optimized cell coverage, have a history of abusing equipment due to lack of knowledge and responsibility or just bad karma.
Don't like the product, don't use it. You have over a million people that disagree with you. I love it and it works fine.
Who's payroll are you on?
Just being the devils advocate here, Apple could have been more up-front or helpful about the issue, but I do believe it was a design decision and not a faulty design. Think about it for a second, for every complaint I hear someone saying this phone has the best reception they have ever had on ANY cell phone.
Here's the deal, Apple has a solution for those having a problem. Adjust our grip or buy a case. Not acceptable? Let's look at this the other way. If they put the antenna inside, the great reception goes away no matter how you hold it. The people having problem with that design have no recourse. By going with the external antenna, you have the option to get a case and slightly degrade the signal while increasing reliability, or change your grip and keep the superior reception. Others who already hold the phone without touching the dead zone and those using hands free benefit as well.
This design gives choice, something people complain Apple does not give. It allows you to improve your reception, by running naked, but you have to avoid a 1 cm area on the side of the phone. Thoughts?
Here's the deal, Apple has a solution for those having a problem. Adjust our grip or buy a case. Not acceptable? Let's look at this the other way. If they put the antenna inside, the great reception goes away no matter how you hold it. The people having problem with that design have no recourse. By going with the external antenna, you have the option to get a case and slightly degrade the signal while increasing reliability, or change your grip and keep the superior reception. Others who already hold the phone without touching the dead zone and those using hands free benefit as well.
This design gives choice, something people complain Apple does not give. It allows you to improve your reception, by running naked, but you have to avoid a 1 cm area on the side of the phone. Thoughts?
If you waited days in line for any consumer electronics product you should be angry with yourself if anything.
Don't worry my friend. I don't take any of this personally. If anything, this is a fun spar. Some that post here are like monkeys that throw their dung at you when they don't get their way. But then, that comparison may be insulting to the monkeys of whom have better throwing arms and aim.
No doubt the iphone4 has the best reception yet, of all iphones. However, looking back at similar issues with the reception for the 3GS launch, I'm still hoping that Apple has an update coming that will somewhat help with this problem.
Hey Apple, since you obviously have no way of fixing this issue without completely halting production, why don't you lower the price of your bumper cases so no one has to spend a whopping $30 on top of their current $200-300 or more investment just to fix a problem that shouldn't be there in the first place. Or, die cut thin adhesive strips that can go around the rim and give people the option to order them and have them shipped to them free of charge. I know secrecy until the last moment plays a prominent role in Apple's business model, but it's crap like this that makes me gradually lose respect for them as a company. Seriously, if they announced this thing months ago, and started sending test units out to a large amount of people (like every other electronics manufacturer does) than this problem would be none existent. Instead, they allow only a select few people who are so afraid to admit something is wrong with their baby, to test and use it, and low and behold there are problems. While I myself have not been affected by this issue, I know of several individuals who live in areas that don't have as good cellular coverage as I do, and it really sucks for them that they can barely use their device for its primary function, that of which is a phone.
Yup, for all the improvements, this one small problem gets blown out of proportion. Tells a lot of the nature of some of those who post here.
Totally agree here. Phone doesn't work well for you. Use it this way. Don't accept the solution, refund, move on and be a problem to someone else.
Finally, some sanity here. You only confirm that I see this whole antenna issue as a well funded and coordinated attack against one of the most successful consumer products in decades.
