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AppleCare Training Document on iPhone 4 Signal Issues Revealed
- Thread starter MassiveAttack
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I know you're not going to believe me, but I SWEAR TO GOD this is true. The current news and forum fun was reminding me of old times... well, little years ago, when elsewhere (no need to mention... we can leave that Eden unmarred by trolls) I'd get into heated debate with a zappy opponent... and I was sorta feeling displaced slightly with all the new faces, and I sorta lackadaisically wished I could get into an intentionally exaggerated discussion with an avatar I recognized and the one that came to mind was YOU, madmax_2069, with your infamous red avatar. I looked at the clock because I couldn't believe it... 16 minutes later I noticed your post and first replied.
How long have you been in OH, you old smelly horse thief!
"Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return. Truly appreciate those around you, and you'll soon find many others around you. Truly appreciate life, and you'll find that you have more of it."
-- Ralph Marston
The image pretty much sums up the issue.
Apple did NOT hold the iPhone 4 to it's usual high testing standards, and it's clearly showing.
It's that simple.
Agree 100%. In fact, were I Steve Jobs, I'd say as much. With great power comes great responsibility. Erm, with great antenna (yes it is) comes two options. Hold it without bridging the separator or get a case. Fini.
I for one DO NOT want a redesigned iPhone 4 with a lesser antenna. I would MUCH rather be able to maximize reception if needed. That said, Apple really should offer a free case with the unit. Just because it is a touchy thing for mortals. Apple is supposed to be the easy intuitive expensive alternative. As such, send us cases, Steve.
The image pretty much sums up the issue.
Apple did NOT hold the iPhone 4 to it's usual high testing standards, and it's clearly showing.
It's that simple.
Who knows. Maybe they did a cost analysis and just put it out knowing they could afford the bad PR. Kind of like in Fight Club where they figure out how many casualties constitutes a automotive recall or design change.
Anyway, it's a funny picture that I saw on Reddit.
Go home, Balmer.
Go home, Balmer.****ing FAIL
Go home, Balmer. And didn't you mean to say "there approach"?
Go home, Balmer.
The problem is with AT&T and its poor coverage.
If this is accurate and their technicians are being told this is the party line then that's unfortunate.
Following the letter of the memo, you clearly don't have a reception issue until you have a reception issue when the phone is sitting on a counter top. If you actually do have an issue, the solution is to hear someone tell you how the phone actually has better reception than any of the previous iPhones and various other marketing-speak. I'm sure this will be comforting to know as the whole reason you're talking to them in the first place is because you are having signal issues... which apparently don't exist.
Following the letter of the memo, you clearly don't have a reception issue until you have a reception issue when the phone is sitting on a counter top. If you actually do have an issue, the solution is to hear someone tell you how the phone actually has better reception than any of the previous iPhones and various other marketing-speak. I'm sure this will be comforting to know as the whole reason you're talking to them in the first place is because you are having signal issues... which apparently don't exist.
compared 3GS to iPhone4 signal strength
I happened to have a 3GS and an iPhone4 in my hands at the same time for a while, so I tried an experiment. I tried gripping the iPhone4 to interfere with the signal. When the signal icon showed a decrease in signal strength, I compared it to the 3GS and it was the same. I did this in several locations and several times over an hour. The signal strength was not always an exact match, but it was pretty close. But the iPhone4 had a stronger signal in most every location when I used my normal grip.
This is not, I repeat, this is not a valid thorough test, just anecdotal evidence. It suggests that this should be tested under more controlled conditions.
So just maybe we have a new phone that is at least as good as the previous phone, and if you don't attenuate the signal with your grip, is even better? If that is the case, then I'm not going to complain. But as I said, this is not a valid test result, just a casual observation.
Also, I am a hand switcher -- I alternate holding in both hands. I happen to hold it in a manner that is comfortable and it doesn't affect the signal. I have to change from my normal grip to diminish the signal.
If you are having a problem I hope something can be done to fix it. Maybe I'm just lucky so far.
I happened to have a 3GS and an iPhone4 in my hands at the same time for a while, so I tried an experiment. I tried gripping the iPhone4 to interfere with the signal. When the signal icon showed a decrease in signal strength, I compared it to the 3GS and it was the same. I did this in several locations and several times over an hour. The signal strength was not always an exact match, but it was pretty close. But the iPhone4 had a stronger signal in most every location when I used my normal grip.
This is not, I repeat, this is not a valid thorough test, just anecdotal evidence. It suggests that this should be tested under more controlled conditions.
So just maybe we have a new phone that is at least as good as the previous phone, and if you don't attenuate the signal with your grip, is even better? If that is the case, then I'm not going to complain. But as I said, this is not a valid test result, just a casual observation.
Also, I am a hand switcher -- I alternate holding in both hands. I happen to hold it in a manner that is comfortable and it doesn't affect the signal. I have to change from my normal grip to diminish the signal.
If you are having a problem I hope something can be done to fix it. Maybe I'm just lucky so far.
I knew someone besides myself was bound to have this realization. Mr. Arrogant is too busy counting the money to care about a silly little thing like building a phone that can actually make calls.
Frankly, I am not surprised at all...
As many already said in this thread - only language they are able to understand is the language of money... So don't be fool and either cancel your order or return the phone if you are experiencing problems until iPhone 4.1 comes out...
As many already said in this thread - only language they are able to understand is the language of money... So don't be fool and either cancel your order or return the phone if you are experiencing problems until iPhone 4.1 comes out...
This would require you to have been constantly monitoring your cell signal for 15 solid years. That seems unlikely so you are lying or at least exaggerating a great deal.
The death of self-sufficiency. Wait for someone else to fix your issue instead of fixing it yourself asap (bumper, case, hold different, something else more creative, etc.)
Facetime uses Wifi only.
CONFIRMED!
By the way it is funny that some people with iPhone 4's continue to hold them in a way, and without a case, that they know does not work, and then complain about getting dropped calls.
Yes, that is insane.
You are 100% right, the average person is just completely oblivious to change in status of an object in their hand. I totally would not notice that I was losing signal in a device...that I was holding...and staring at, that wasn't able to function in it's intended purpose. Nope, impossible. I'm completely lying.
Are you serious? I mean, do you really, honestly believe that someone wouldn't notice if their phone became unusable as a phone every time they touched it? Really?
I expect more out of Apple. You should too. People like you make me ashamed to be an Apple user, because you make the rest of us look like mindless sheep.
Yeah I would say nobody in the history of the world has a solid track record for the number of bars on their cellphone for every hand position they have had on it for 15 years. That is ridiculous.
For you to somehow continue to claim you have maintained such a mental database just makes it seem like you are lying and/or are trying to mislead others.
How many people noticed a similar (perhaps slightly smaller) decrease in signal with their 3G or 3GS?