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AppleCare+ Updated to Cover 2 Accidental Damage Incidents Every 12 Months, Theft and Loss Deductible Lowered
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Right hereFor those of us who don't upgrade annually, who still believe that an $800 phone should last 3+ years, the cords don't last. They yellow, they fray, they break. I don't have a drawer of unused chargers, especially given Apple's reduction in quality and their sales ploy of frequently changing power configurations.
Frequently changing power configurations? Lightning port was introduced with the iPhone 5 back in September of 2012. It’s been 8 years. You can still charge your iPhone with a 5W brick (extremely slow) although with the advancements in technology the 12W USB charger or the *new* 20W USB-C charger can charge your iOS devices at a faster rate which support a wide range of the ecosystem excluding MacBooks.
USB-C to Lightning cable is an amazing add on to support not only faster charging but also faster data transfer if you need to backup your iOS device using a computer.
Keep in mind, the USB-C to Lightning cable turns your iPad Pro/new iPad Air into a portable battery - so you can also charge your iPhone and AirPods on the go - a feature that has come in handy multiple times for me personally.
FYI - if you purchase Apple Care with your new iOS device, the brick and the charging cable are also covered for up to two years. Even if you do not purchase Apple Care, you can still get your brick and the cable exchanged once a year (manufacturer’s warranty.) So theoretically, with your proof of purchase, you‘d pay $0 out of pocket and get them swapped out once a year throughout your ownership if they were to ever go bad on you.
Cheers!
Wondering if this is due to less claims due to people being home more, so less of a chance to break it on hard floors/roads/sidewalks and same reason gives less of a chance of losing/stolen. And maybe wraps in with the AirTags coming. Maybe Apple will use the tracking system to detect fraud.
Made an account to post this after spending an hour and 40 minutes on the phone with Apple support.
It seems that the support reps are not well informed of this policy, but the final conclusion is that it DOES NOT apply retroactively.
I have a broken iPhone 10s, with AppleCare+ expiring on 9/20, and I have used my two Apple Care incidents, but only one of them was in the second 12 months of the plan.
So I just called to inquire. The first guy acted like they COULD get it replaced, and we went through the whole process of removing it from Find My iPhone etc, and when I finally get the email to put my credit card info in to pay the deductible and the return deposit, it's obvious that it's actually having me pay the $549 non-warranty replacement fee, instead of the deductible.
At this point I get transferred to a supervisor. She gets on the phone with their policy people, and confirms that the policy change ONLY applies to plans that began on or after September 15th.
(I mentioned that if she had any ability to give feedback, she should communicate that their PR people need to contact macrumors, the verge, et. al. to correct the fact pretty much everybody right now is speculating that it's retroactive, to which she said "we will be sure to do that" in the tone of voice that actually means "please hang up sir.")
It seems that the support reps are not well informed of this policy, but the final conclusion is that it DOES NOT apply retroactively.
I have a broken iPhone 10s, with AppleCare+ expiring on 9/20, and I have used my two Apple Care incidents, but only one of them was in the second 12 months of the plan.
So I just called to inquire. The first guy acted like they COULD get it replaced, and we went through the whole process of removing it from Find My iPhone etc, and when I finally get the email to put my credit card info in to pay the deductible and the return deposit, it's obvious that it's actually having me pay the $549 non-warranty replacement fee, instead of the deductible.
At this point I get transferred to a supervisor. She gets on the phone with their policy people, and confirms that the policy change ONLY applies to plans that began on or after September 15th.
(I mentioned that if she had any ability to give feedback, she should communicate that their PR people need to contact macrumors, the verge, et. al. to correct the fact pretty much everybody right now is speculating that it's retroactive, to which she said "we will be sure to do that" in the tone of voice that actually means "please hang up sir.")
You really think Apple improved the value of AppleCare+ just to be nice? More like - too many people were choosing not to buy it, so they want to increase their profits of this massively profitable addon by increasing sales of it.
Boo, splitting hairs about wires vs charging block. But I do respect your desire to maintain your post discussion.
No deductible, no increase. My policy offers up to $2500 liability for accidental damage or theft at home or in car. If laptop is discontinued, cash value of purchase price minus depreciation. Will also cover accidentals incurred to a guest's laptop if I was the negligent party.
No, don't put words in my mouth.
There's a difference between "too many people were choosing not to buy it" vs "Apple is increasing its target sales of AppleCare+".
That’s great you have that policy. It sounds fantastic!
But am I being too cynical to suggest that if you actually used that coverage as you could Apple’s—for instance four times in two years—you might find Progressive choosing to terminate your business relationship come renewal time?
For others out there, be aware that insurance companies share your claims history with all of their fellow competitors. Should you need to go out into the open market with a record of frequent claims, you may well discover that you are unable to obtain coverage at a rate you would be comfortable paying.
The more conservative companies won’t even offer you the coverage. They’ll exclude certain types of losses, or you’ll be ineligible for a policy altogether based on their underwriting guidelines.
There’s a reason many homeowners choose to take care of smaller claims (under a few thousand maybe?) and save their claims for losses they can’t self-insure for. btw I’m only referencing the US market, I have no idea how things work anywhere else ?
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I am VERY careful with my devices: in thirteen years of owning iPhones, I’ve cracked the screen once. Any other problems have been happenstance (a speaker becoming crackly, for example), not my fault.
But I don’t use a case on my iPhone, so it’s possible something could happen that never has before.
And iPhones (and Apple Watches) are expensive, and if something serious were to happen that needed a full replacement, that’s money I don’t have. Regardless of the fact that I rarely take advantage of it, AppleCare + is worth it to me.
But they are completely different things.
Charging cables suck, it’s true. They’re ridiculously built, and they fray and fail too quickly and too often. But the charging block is a different story. Those are durable, and can and do last for many years. Also, they aren’t proprietary, and many people plug their cables into all different manner of charging blocks/wall sockets/car chargers/surge protectors. I know I have some form of them in every room of the house, plus my car.
Apple is still sending the cable with the Apple Watch charging puck, which is the part that’s unique to the Apple Watch.
So your entire argument in that reply is moot.
e.g., My MacBook, phone, and iPad use different power configurations. That's not simple. That's not within the Jobs' Apple ethos.
Interesting note about iPad's shared charging capability. Thx for the tip.
Lol, "your entire argument in that reply is moot" and "it's true" don't gel.
They do, because your point wasn’t relevant. You can say a true thing and still be irrelevant.
If there’s an argument about the color of moose, and someone chimes in with the correct color of deer, they can be simultaneously correct and irrelevant.
Dude, just take the L.