***BATTERY REPLACEMENT WARNING--NO STOCK!!!***
I signed up for an on line appointment, showed up 20 minutes early. The on-line process identified the need as a battery replacement for my iphone 6, which was registered and required me to log in to my itunes account.
When I arrived they would not check me in until 15 minutes before my appointment, so I waited. I got checked in, then waited for a technician. The technician showed up in about 5 minutes and informed me that they are ***OUT** of batteries! I asked how that could be since I had an appointment, and he told me that all the batteries were sold to walk-ins.
At that point i asked for a manager, and was told same things, and also that it was like going to a doctor, first the diagnosis, and then another appointment to fix the problem.
I couldnt disagree more with this approach, and felt that it should have gone like this:
1. Best case--battery reserved when appointment was made for battery replacement
2. Second Best--Email or text notification that batteries were out so please reschedule
3. Third Best--Offer free replacement when batteries are in stock
Instead, i just got a half-assed apology, a lecture about the doctors visit, and no battery replacement, despite the investment of two hours of my time and several train tickets.
For shame Apple!