Most users don't necessarily want a headphone jack in that sense. They want their wired headphones to work and Apple gave them a dongle and (correctly) said the future was wireless. You also get a pair of headphones in the box that work with the lightning port. Only nerds like you think the headphone is the utltimate audio experience...yet remember you're listening on a phone, not a $15,000 home theater system with monitor equipment.It isn't that Apple doesn't innovate, its that its in places that a lot of traditional Apple customers don't care about. When a company calls it "courage" to remove a headphone jack that most users want, and lie about not being able to fit it in, then they have lost touch with customers. When SJ was setting the path, you could argue that they dictated to their customers, but that had someone dictating that resonated with the customer base. They don't have that person anymore, so the dictating has become dangerous. It leads to wonky innovation.
I think its that they lack proper vision. They are led by a guy who's vision is all about social issues and I don't think really even understands much of the technology that his company produces. His keynote talks always sound fake, and that they are all trying to look and act like SJ did... but that's not who he is. Faking is never a good thing. Look at Microsoft... Ballmer was Ballmer, and Nadella is Nadella. They are very different and have different visions. Tim is trying to phone in SJ's vision and not good at it the longer time goes on.
I don't think it's some awesome decision, but don't act like people gave a crap. Apple sold well over 200M phones during the iPhone 7 run. People don't care as much as you think. People want a phone that works, has emojis, and is easy and fast to use. Apple delivers on the things that matter, most of the time.
You don't like it and want a headphone jack? Well, I can't recommend Pixel because they also copied Apple and removed it, but how about going to Android? Then you can have your useless headphone jack, TouchWiz, and an operating system that's 2 iterations behind because they can't push an update to every different phone running Android unless it's THE most current model.
For whatever financial reason, Apple got rid of it and people still bought the phones, in record numbers. They sold almost 80M iPhone is one QUARTER (almost 1M per DAY) with their flagship missing the headphone jack. Get over it. Headphone jack is gone forever.
The most phones Jobs ever sold in a year was about 70M and he refused to build an iPhone with a screen larger than 4 inches. Jobs was a genius, great, and a visionary, but he was stubborn as a mule. Cook has grown Apple into an $800B beast, producing the best silicon Apple has EVER made, put out the most popular watch in the world, and is selling over 3X what Jobs ever sold in the iPhone.
Please, just stop.
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