This is absurd. I submitted my request at 930am. I got the code an hour later, but of course it doesn't work. I instantly submitted a support request and have had no response, not that it will matter.
I don't understand why there needs to be these redemption code hoops in the first place. The info we submit is enough for them to simply activate the download on our Apple ID. Even then, it doesn't make sense that it is taking five hours to regenerate codes.
The funny thing is that I made a post on the official Apple forums joking about how easy it is to download from bittorrent and my post was removed in 20 minutes. They sure know their priorities.