Apple's OS X Mountain Lion Up-to-Date Program Experiencing Early Hiccups

Discussion in ' News Discussion' started by MacRumors, Jul 25, 2012.

  1. MacRumors macrumors bot


    Apr 12, 2001

    With today's launch of OS X Mountain Lion, Apple's Up-to-Date program has officially gone live. The program allows any user who purchased a Mac on or after June 11 to receive a free upgrade to OS X Mountain Lion if their system came with OS X Lion preinstalled. Customers who purchased server models such as the Mac mini server and Mac Pro server configurations can also receive free upgrades to Apple's latest server tools released alongside Mountain Lion.


    Apple is apparently experiencing some early difficulties with the program, however, with some users reporting that their Mac App Store redemption codes for OS X Mountain Lion are not working and others still waiting to receive their codes. Some users were able to obtain codes earlier this week when the program briefly went live prematurely, but the redemption difficulties appear to be affecting both early recipients and new applicants.

    Apple support staff have acknowledged the difficulties and are advising customers that they may need to wait up to three days to receive replacement codes, although some replacement codes are reportedly already coming through without any action required by the users. Submitting the up-to-date program application a second time fails to generate new codes, as Apple's systems recognize that the machine serial numbers have already been used and thus refuse to complete the repeat applications.

    Customers who purchased new Macs between June 11 and today have until August 24 to claim their redemption codes for OS X Mountain Lion, but many are undoubtedly anxious to install the new operating system as soon as possible. Users who purchase new Lion-equipped Macs starting tomorrow will have 30 days from the date of purchase in which to claim their free upgrades to Mountain Lion.

    Article Link: Apple's OS X Mountain Lion Up-to-Date Program Experiencing Early Hiccups
  2. Trik macrumors 6502

    Jan 18, 2011
    Washington, DC

    Do we have a confirmed person who applied for Lion Up-To-Date and got a code and was successful in redeeming it and has downloaded?
  3. kpress3 macrumors member

    Oct 20, 2011
    I called Apple about half an hour ago and the lady told me that Apple sent out duplicate codes to people and everyone should have their new codes within 24 hours.
  4. nunes013 macrumors 65816


    May 24, 2010
    i was one who registered early on Monday. when i inputed it this morning it wouldn't work. i left to do some work and when i came back apple sent me a replacement code which worked. ML is installing now :) i didn't have to contact Apple or anything so the new codes are definitely coming!
  5. MultiMediaWill macrumors 68000

    Aug 1, 2010
  6. ugahairydawgs macrumors 68030


    Jun 10, 2010
    You must not have been around for the original iPhone launch.
  7. iMacFarlane macrumors 65816


    Apr 5, 2012
    Adrift in a sea of possibilities
    My code doesn't redeem in MAS, and I get "Serial Number already claimed" when I re-attempted registration in the up-to-date program. Patience . . . the posts above are actually encouraging.
  8. kpress3 macrumors member

    Oct 20, 2011
    This makes me very hopeful that mine will be coming soon! :)
  9. Johnny Steps macrumors 6502

    Johnny Steps

    Jun 29, 2011
    My father bought an iMac June 8th.

    My father bought an iMac June 8th... so I'm probably not eligible huh lol?
  10. kpress3 macrumors member

    Oct 20, 2011
    No :(
  11. wordoflife macrumors 604


    Jul 6, 2009
    Question: I'm guessing you'll get a code to download it to your apple account. Does this mean I can install it on another Mac too, or I'll have to repurchase it for another Mac.
  12. muzzle79 macrumors newbie

    Jul 26, 2009
    Two options, call directly and see if they can help, if not talk with the store. Sometimes sweet talking them, they'll re-ring the transaction for you to get the promo.

    No guarantees, but it's worth the shot.
  13. fkhan3 macrumors 6502

    Apr 28, 2010
    I hope so, requested mine around 10:30am EST this morning and I am still waiting
  14. andi242 macrumors member


    Jan 27, 2009
    hiccups? o rly?!

    Been waiting for 5 hours now. ridiculous!
  15. muzzle79 macrumors newbie

    Jul 26, 2009
    Apps tied to your App Store account are good for up to 5 systems.
  16. Trik macrumors 6502

    Jan 18, 2011
    Washington, DC

    I really wish for the Retina display, it would just auto let you download it, there is no way to purchase a Retina prior to 6/11, so just do a check and give it to us.

    I only say that because of the "hiccups", and I am impatient. ;)
  17. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    no, 5 is only for media

    MAS apps are good for any computer you use
  18. Pianoblack3, Jul 25, 2012
    Last edited: Jul 25, 2012

    Pianoblack3 macrumors regular

    Jul 18, 2012
    Jesus, is it the end of the world? It's an OS.
  19. kpress3 macrumors member

    Oct 20, 2011
    I was told "within 24 hours" so hopefully that's just a number they throw out there and it's considerably less than that because I'm very anxious to get ML!
  20. oldcelt macrumors 6502

    Sep 28, 2011
    I don't want a new code. I still, almost 6 hours later, have not heard a dicky bird.
    You would think a computer company would be able to set up a form properly. When I applied I was not able to select MacBook Air as that wasn't one of the choices. The form is set up for US users with no international variations for address formats.
    WHY, when people are buying items worth much more from the iTunes store with just their Apple ID, can Apple not just use Apple ID plus machine serial number.
    WHY do we need a wretched CODE for heaven's sake.:mad:
  21. yocko macrumors member

    Feb 12, 2008

    so they think that i am going to wait for three days to see if my code might or might not come in...

    i suggest they will reimburse me the 20 bucks.

    8.8 billion profit and they refuse to allocate trained IT staff to get this childplay trick right.

    I am so ****ing sick of this company!
  22. shelveen macrumors newbie

    Feb 19, 2011
    got the code

    i bought two macbook pros and sent for both codes this morning at 633amPST and got the redeem codes within 4 minutes

    the redeem code worked for all my apple i still have one redeem code that i haven't used...i use two for me and one for my brother and i also have an iMac at work...and when i logged just asked me to i guess it works across the account
  23. strausd macrumors 68030

    Jul 11, 2008
    I got a redemption code two days ago but it didn't work. Today, about 3 hours after ML went live, I got two new emails from Apple with a new code and it worked right away.
  24. dcorban macrumors 6502a


    Oct 29, 2007
    This is absurd. I submitted my request at 930am. I got the code an hour later, but of course it doesn't work. I instantly submitted a support request and have had no response, not that it will matter.

    I don't understand why there needs to be these redemption code hoops in the first place. The info we submit is enough for them to simply activate the download on our Apple ID. Even then, it doesn't make sense that it is taking five hours to regenerate codes.

    The funny thing is that I made a post on the official Apple forums joking about how easy it is to download from bittorrent and my post was removed in 20 minutes. They sure know their priorities.
  25. l.w41sh macrumors 6502

    Jan 18, 2009
    Lucky you!

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896 July 25, 2012