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Apple's Product Launch Security Profiled Ahead of iPad Debut

philipt42 said:
I can't say I'm surprised, but a bit disappointed apple is obsessed with secrecy to the pint of improperly training it's employees.
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Have you seen http://apple.com/ipad? It has pretty much all of the information that anyone (including employees) will need for the launch day. Apple may be tight with the actual product, but when it comes to information about the product, ... that's readily available. Also employees will get hands-on with the product before they go out to sell it.

BJB Productions said:
The "Geniuses" aren't going to be so genius when it comes to the first couple of people who have iPad problems... :eek:
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Like muskratboy said, Apple's policy is to REPLACE products that die within 14 days of purchase, not to repair them. The Geniuses will get plenty of training before that 14-day window is up.
 
muskratboy said:
how to fix it?

you turn around and grab a white box off the shelf, and give it to the customer.

like these "geniuses" will actually be fixing the ipad. lol. :p
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Well, to be fair, they do receive a ton of training on troubleshooting and diagnosis. But actually repairing iPhones and iPads...not a ton of that going on.
 
BJB Productions said:
The "Geniuses" aren't going to be so genius when it comes to the first couple of people who have iPad problems... :eek:
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Give me a break. If it's a hardware problem they'll just swap it out. If it's a software problem they won't be able to fix it in any event. And the geniuses will certainly be able to differentiate between the two, advanced peek or not.
 
The people who are working at the warehouses are actually being picked up by Apple security services at the place of work, put on blindfolds and driven to a special secure facility to pick up the boxes prior to distribution.
 
NebulaClash said:
You know how I've been saying this is the dawn of the tablet era in computing? Now Mike Elgan at ComputerWorld is saying the same thing:

http://www.computerworld.com/s/article/9174239/The_iPad_Era_dawns

I beat him to the concept :)
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I think the iPad will do fine but...this guy is basically saying it's going to change the world. I'm really not sure about that. Take over online gaming? Is he nuts? Does he not understand the gaming market whatsoever? I work on games for the iPhone and am considering the iPad, but ... more powerful platforms are much more desirable for online gaming. Does he really think millions and millions of people are going to be spending several hours a day playing online video games on the underpowered iPad, which only has touch input? I really don't see it. Plus, who wants to go from blu ray/netflix on amazing large screen tv's with terrific sound, to iTunes movies on a tiny screen? He argues content is the key, but for some content there are just far far superior platforms. Heck you could even argue that for "all" of the content (web, music, video, reading, apps etc) there are better platforms.
 
Nothing new here. Why make it front page news? Trust people only as far as you can throw them. Bet the hunt is on for the "employee" who spoke out of place.

BTW, why should I be interested in this product? I am not bashing it. I just can't see how it fits into my daily life. The desktop handles the bulk work and storage, the laptop is portable, the phone handles the communications. Honestly, where does this iPad fit in? I'm in want of new hardware but just don't see how it fits in.
 
philipt42 said:
I can't say I'm surprised, but a bit disappointed apple is obsessed with secrecy to the pint of improperly training it's employees.
Click to expand...

When I worked for Apple as a Genius there were some "notes" released before a new product launch. We could not say anything to the other staff members. Chances are there is not a real fix but to collection and send back as they do with the iPhone.
 
"Why?" you all ask …

Here's why:

"who asked not to be identified because workers are barred from speaking with the media"

People can't keep their damn mouths closed.
 
Detlev said:
Nothing new here. Why make it front page news? Trust people only as far as you can throw them. Bet the hunt is on for the "employee" who spoke out of place.

BTW, why should I be interested in this product? I am not bashing it. I just can't see how it fits into my daily life. The desktop handles the bulk work and storage, the laptop is portable, the phone handles the communications. Honestly, where does this iPad fit in? I'm in want of new hardware but just don't see how it fits in.
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that's pretty much how I feel about it. I've got a touch, blackberry, netbook, laptop, desktop. I can't for the life of me see why I would want an iPad--it's too big to take with me everyday--it's a "tweener". not interested.
 
Store managers were also directed to personally guard the iPhones during the night before their debut as another layer of security.
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Ah now we see what the meeting with Schwarzenegger was REALLY about!

"Billy guard the north side, Paaancho, take the east and steeey alerrrt"
"Steve - get to tha chooppaaer"
 
jmorrison0722 said:
Well, to be fair, they do receive a ton of training on troubleshooting and diagnosis. But actually repairing iPhones and iPads...not a ton of that going on.
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True. I was a Genius and the iPhone, iPod line was a take and replace item. The iPad will be the same.
 
MacRumors said:



144832-ipad_right_side.jpg


Reuters takes a look at the security surrounding Apple product launches, using iPhone introductions as an example of what Apple retail staff can expect for the iPad's U.S. debut this Saturday. Apple, which is known for its secrecy, will almost certainly be keeping its employees in the dark about the iPad up until the last minute, even for those employees who are expected to fix them.Looking back to the iPhone launch, the report notes that at at least one store, Apple shipped two pallets for the launch with one serving as a decoy to deter anyone tempted to try to sneak a peak at the new devices. Store managers were also directed to personally guard the iPhones during the night before their debut as another layer of security.

Despite all of the promotion for the iPad viewable on Apple's site, the company has kept a very close veil around the actual device, with only a select few developers receiving access to devices for development and testing purposes in advance of the tablet's launch, and even in those few cases the development models have been subject to relatively tight security standards.

Article Link: Apple's Product Launch Security Profiled Ahead of iPad Debut
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@#%^ pSyCHo... *$#%

dude, it's just a phone and "computer". get a grip apple.
 
Does anyone else think Apple is holding out on something with the iPad? They know how to create a frenzy. Imagine if it had a surprise. Even a small one. I thought that even the original iPhone still had a lot of secrecy with a lot of the OS even right up until people were holding their new device in hand.

What might it be? Don't ask me!! Not a camera...heh.
 
macduke said:
Does anyone else think Apple is holding out on something with the iPad? They know how to create a frenzy. Imagine if it had a surprise. Even a small one. I thought that even the original iPhone still had a lot of secrecy with a lot of the OS even right up until people were holding their new device in hand.

What might it be? Don't ask me!! Not a camera...heh.
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no surprise. just the usual paranoia coming from Cupertino.
 
philipt42 said:
I can't say I'm surprised, but a bit disappointed apple is obsessed with secrecy to the pint of improperly training it's employees.
Click to expand...

the employees have likely had reading materials and videos galore since the announcement. A lot of the details are similar enough to the phone that picking it up in a matter of minutes will be easy. word is that the repair bar is going to be down for most of the day other than perhaps one guy for emergency iphone help so the techs will probably be in a back room getting their repair training at that point.

if Apple release deliveries are anything like my old days with the Harry Potter books and such there will be counts and recounts, serial numbers filed, date/time stamped photos sent etc. And lots of overnight security.
 
Give me a break. This isn't even a new product, it's just a larger iPhone. There's something insulting about treating it like it's something revolutionary when it's really so unimaginative.

Now, if it ran a touch version of Mac OS X that let you install all your normal Mac programs, and it had the ports of a normal tablet, this kind of hype and security would be appropriate.
 
MacTheSpoon said:
Give me a break. This isn't even a new product, it's just a larger iPhone. There's something insulting about treating it like it's something revolutionary when it's really so unimaginative.
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It's a new product. Neither the iPhone 3G and 3GS were as "revolutionary" or "imaginative" as the original iPhone, but they still shipped with the same product security as the original iPhone. The iPad is no different in that regards.
 
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