However, Lenovo is still lost in the "Other" category of the chart.
Global - repeat Global, think outside the US for a bit.
Apple is succeeding in the business sector via laptop computers where it is already very competitive price-wise and offering a more reliable laptop than the competition. So, Apple is making their usual margin AND enjoying the highest rating for customer service.
That is very much true, I could agree more. But laptops are not the bulk of sales. Having said that, I am sure they are the most valuable one.
But if Apple wants to have its systems in every office, they will have to form a more extensive network. In a high-flying business, "return-to-depot" is simply unacceptable. IBM's experience (at least as dependable machines if not more) is strongly pointing to that. No matter how solid your kit is, it will fail. Your response to that failure ultimately forms opinions.
At the end of the day, that's how Apple has forged the reputation for stellar customer support it has today.
All Apple Laptops for the last five years run Windows as well as OSX. However, the need to run Windows has greatly lessened as it has long been unnecessary to for a computer to have a specific OS when communicating remotely, as is mostly the case with laptops.
Even though XP may be widely used, you apparently haven't heard that Microsoft has not supported XP for a while.
XP are going to be supported throughout 2014 at least according to M$. That is 14 yrs that my boss does not have to buy a new OS. I know it is silly, but he (and many bosses out there I suspect) is ruthless when it comes to cutting costs. At the same time M$ makes sure that programs keep working at least between 3 editions, perhaps even more important in a world where AutoCAD LT costs £1300, and MSOffice £100 (am not sure 'bout that) and CATIA a wooping £30000 minimum.
In sharp contrast, Apple released Lion only to make previous versions of Office redundant. You have to understand the poor guy's perspective, he does not want to spend money on a new version of something that is more than adequate for his business, they are literally money going down the drain.
I use M$ at work and MacOS at home and for personal work, I know which I like the most; but at the same time I have to admit that when it comes to business, Apple has a lot to learn.
However, I do not think it is one of the things they want to pursue. I am quite sure that they will be more than happy obliterating the home market first before moving on to business users.
If it's so important, and MS isn't doing it, how can your statement be remotely true?
See above.
While that perception may still be true for desktop PCs, it doesn't exist for Apple laptops.
Agree 100%. You get what you pay for.