Hi. At&t customer service.....
Hi, this is ***** calling again. You can see the notes on my account; I'll hold while you read over them.... Great, now I called you in October, November, December and now it's Jan. You see those calls? Good.
You see, my iPhone 3GS has full bars, yet when I make calls it tells me call failed. Furthermore, should I be lucky enough to get a call to go though on my premium iPhone plan with you At&T; it fails sometime between now and the next 5 minutes.
Now, all times you have told me their is a tower in my area having trouble, but it is being fixed. In Dec, you told me that the tower was fixed, but another one is experiencing some half service stuff. My phone most of the time says E instead of 3G anyway; yet on the AT&T coverage map it shows me dead center in a Full 3G service area. Can you confirm this? Great!
Now, can you please tell me how many "call failed" calls I have experienced in oh let's say the last 30 days... Yes, I'll hold... Oh I see, 67 calls have failed... hmmm.
Well, seeing as how I need this service, pay for it, require it for my business as well as... oh I don't know needing to contact my son, wife, whatever... don't you think I should be getting service on my phone?
I see, you agree great!! Well, when do you think I will be getting quality service that I pay for, and you advertise to me? I see...you're really sorry... yeah me too.
Tell you what; I can't pay you this month; mkay. You see, my personal service of sending that monthly check to you (like clockwork) is temporarily exhibiting some; shall we say; outages.
So let's keep this simple shall we. I want a credit for 3 months of service now. Yes, I will hold....
Oh great; you agree!! good, now I can't pay you until you prove that my service works as we both believe it should; so please issue me a January credit as well, so I know I don't have to worry about calling again until Feb so make sure you have corrected my issue. Yes, I will hold... Yes, I accept your apology; again. Oh, it is approved; great, when will it post to my account? Oh it already has; let me log in and verify please- not that I don't trust you of course. One moment...
I see it, thank you and I will be following up next month for my update.
Yes, pleasure doing business with you too; please make sure my phone starts working soon; won't you.
Bye.