AT&T Apple Watch Ultra Preorder and Shipping

[dstew201]

This is super annoying. Ordered so long ago and still no updates.

Your estimated ship date is in November

 

[Ninerboy81]

Your estimated ship date is in November

I know but on the website it says if I order today it will be here in the beginning of October.

 

[Zmonsters20]

Green Alpine Loop (Large) was just delivered! Hopefully everyone who ordered on day 1 gets theirs today, good luck! 🍀

 

[Callmejeebus]

Pickup at best buy was nice and easy! I just cancelled the 11/18 delivery date order through at&t!

Success!

 

[Jayright99]

She’s here! Congrats to everyone else who got theirs today!!!!

 

[Alan12345]

Mine just arrived as well. Im glad I went with the large alpine loop it fits me great. My wrist is 175mm and I feel a medium would be hard to fit over my hand even with the band open. Large is perfect for me.

 

[Alan12345]

Has anyone been able to set up cellular yet with AT&T? If so what steps did you take?

 

[Alan12345]

Has anyone been able to set up cellular yet with AT&T? If so what steps did you take?

I figured it out. I had to activate the watch first on AT&T website and then I was able to set up cellular

 

[Alan12345]

[delete]

 

[badwolf1095]

Curious as to which band you orders yesterday? If it says prepaing to ship you will probably get the ship notification later today.

I ordered an alpine loop medium in green, I picked that one because that band had the earliest ship dates. I was surprised because I ordered mine yesterday and got a notification that it has been shipped but I won’t receive my watch until Monday

 

[Zmonsters20]

I figured it out. I had to activate the watch first on AT&T website and then I was able to set up cellular

Congrats and thanks for the heads up on the activation! This will be my 1st cellular AW.

 

[Alan12345]

Congrats and thanks for the heads up on the activation! This will be my 1st cellular AW.

No problem! So you may or may not have the same issue as me. What was happening with mine is during the Apple Watch setup when it got to the activate cellular service screen it kept saying "Hmmmm there is a problem, contact AT&T support" or something like that. I assumed service is swamped right now with a bunch of people getting new devices so instead I figured it out myself. These are the detailed steps I took for anyone else who is having this issue:

What I did first when it wouldn't activate on initial setup was click "set up later" and skipped it and continued setting up my new watch as normal. Once the new watch was completely setup without cellular, I put on my old watch and went to the cellular setting in the watch app on my iPhone and removed service from my old watch (if its your first watch you won't have to do that step obviously). Then I googled the AT&T device activation website. On the device activation page I entered THE PHONE NUMBER ASSIGNED TO THE WATCH LINE (go to your at&t account and look under your devices and find the line that has the watch, this number is not used other then just for the line, your watch will be tied to your iPhone's number once it is activated, but you need this number to activate it), and then put in my zip code where the device was shipped. It will then take you through some steps to activate your watch. Then once it is activated, go back to the watch app on your iPhone, open up settings for your new Apple Watch Ultra, go to cellular, and then setup cellular again and it will now work.

 

[Salty Pirate]

Got mine! It is incredible. The titanium is dope. Reminds me of s tag huer I used to wear.

I hate the band. I should say I hate putting it on and taking it off, its the mountain one with the hook.

I need the velcro one. Will Apple exchange them or maybe we need a website, igotthewrongband.com and people could just trade them.

Edit: Holy crap, ultra bands are $99!! F

I put my old 44mm sport velcro band on it. Looks stupid but functional.

 

[Zmonsters20]

No problem! So you may or may not have the same issue as me. What was happening with mine is during the Apple Watch setup when it got to the activate cellular service screen it kept saying "Hmmmm there is a problem, contact AT&T support" or something like that. I assumed service is swamped right now with a bunch of people getting new devices so instead I figured it out myself. These are the detailed steps I took for anyone else who is having this issue:

What I did first when it wouldn't activate on initial setup was click "set up later" and skipped it and continued setting up my new watch as normal. Once the new watch was completely setup without cellular, I put on my old watch and went to the cellular setting in the watch app on my iPhone and removed service from my old watch (if its your first watch you won't have to do that step obviously). Then I googled the AT&T device activation website. On the device activation page I entered THE PHONE NUMBER ASSIGNED TO THE WATCH LINE (go to your at&t account and look under your devices and find the line that has the watch, this number is not used other then just for the line, your watch will be tied to your iPhone's number once it is activated, but you need this number to activate it), and then put in my zip code where the device was shipped. It will then take you through some steps to activate your watch. Then once it is activated, go back to the watch app on your iPhone, open up settings for your new Apple Watch Ultra, go to cellular, and then setup cellular again and it will now work.

Oh wow, fortunately for me it was very easy to activate my AW. I was able to activate it during the initial setup. I am sure it all had to do with my AW 4 being non cellular. Either way I appreciate your info! Time to enjoy this bad boy, cheers!!

 

[scoobydoonut]

Never got mine - ordered early when order banks were open with AT&T and I got a notice it shipped Thursday for delivery on Friday - here it is today on Sunday and it still only shows a label was created on FedEx and FedEx claims they never got it only a label was created and AT&T says they don’t have it and that it shipped Thursday -

 

[dstew201]

Never got mine - ordered early when order banks were open with AT&T and I got a notice it shipped Thursday for delivery on Friday - here it is today on Sunday and it still only shows a label was created on FedEx and FedEx claims they never got it only a label was created and AT&T says they don’t have it and that it shipped Thursday -

Frustrating!! My watch is sitting in Indianapolis due to numerous delays!

Luckily I grabbed a watch from the Apple Store

 

[qazico]

Never got mine - ordered early when order banks were open with AT&T and I got a notice it shipped Thursday for delivery on Friday - here it is today on Sunday and it still only shows a label was created on FedEx and FedEx claims they never got it only a label was created and AT&T says they don’t have it and that it shipped Thursday -

Same here. Called AT&T and it was a waste of time. I was afraid I was the only one, but it seems more like a bigger issue. I ordered two at the same time. One arrived on time (alpine green sm)and the other (alpine green lg)is lost in the system. The small one shipped out of DFW and the large one had a label printed with it shipping out of Plainfield, IN.

 

[scoobydoonut]

Same here. Called AT&T and it was a waste of time. I was afraid I was the only one, but it seems more like a bigger issue. I ordered two at the same time. One arrived on time (alpine green sm)and the other (alpine green lg)is lost in the system. The small one shipped out of DFW and the large one had a label printed with it shipping out of Plainfield, IN.

I thought I was the only one - Yes AT&T wants to push it all off on FedEx claiming it shipped and FedEx says no AT&T only printed a label and they never got the item to ship - Is this your situation exactly? Or does your tracking show it actually shipped and FedEx received it but it got lost in shipping ? AT&T won’t cancel and re-send because they said they shipped it . Good luck to you

 

[qazico]

It’s exactly the same as you. They were passing the blame around while I was chasing my tail like an idiot. I figured I’d give them till Tuesday before I called them again.

 

[scoobydoonut]

It’s exactly the same as you. They were passing the blame around while I was chasing my tail like an idiot. I figured I’d give them till Tuesday before I called them again.

I wonder how many more are in our situation? And what’s the chance of them showing up ?

 

[qazico]

I don’t know. I just hope they get their heads out of their posterior. I would also be cool if AT&T will give us a strait answer instead of pointing fingers. I’m guessing if they are in fact lost then we will be on the list for the next batch.

 

[scoobydoonut]

I don’t know. I just hope they get their heads out of their posterior. I would also be cool if AT&T will give us a strait answer instead of pointing fingers. I’m guessing if they are in fact lost then we will be on the list for the next batch.

I’ll let ya know if my status changes - Please let me know if ya have any good news on yours -

 

[qazico]

Will do

 

[Callmejeebus]

Repost

Update: I tried many bands but the white ocean band won me over. Super comfortable and lightweight!

 

[Shurloch]

Never got mine - ordered early when order banks were open with AT&T and I got a notice it shipped Thursday for delivery on Friday - here it is today on Sunday and it still only shows a label was created on FedEx and FedEx claims they never got it only a label was created and AT&T says they don’t have it and that it shipped Thursday -

I understand your frustration. I'm having the same issue you are. Label created Thursday and no change since.