My cancel button re-appaered as well...
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I just checked and my cancel button re-appeared also..
My cancel button re-appaered as well...
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Premier customer here. I ordered my iPhone 6 Plus 128GB Space Gray at 3am eastern time last week. Shipping date is 10/2-10/13 and status is pending shipment. Noticed today that they put back the funds in my bank account. Does anyone know why that is?
I assume at this point that I will not be getting the phone tomorrow. I'm going to try this weekend to see if I can snag one elsewhere. Does anyone know if it's possible to cancel my order and how long it takes to get my upgrade back? Your feedback is much appreciated.
-Rob
Yep, it's back here too. It doesn't actually work, however, because I tried to cancel with it a couple days ago. They won't cancel your order, it just jumps back to the login screen.
My heart just broke during this chat:
La'Quana London: Are you currently logged in on your PC?
Me: yes
Me: Oh, I know how to check myself.
Me: I thought you were going to pull it up on your end.
La'Quana London: I will certainly pull it up on my end. I wasn't aware that you knew how to check it yourself. One moment please
La'Quana London: The phone has been shipped
Me: It has?!
Me: That's amazing!!!
Me: Do you have a tracking number for me?
La'Quana London: Well, The date for your shipment is from 10/02/2014 To 10/13/2014. There hasn't been tracking number.
Me: I'm confused.
Me: You just informed me that my phone has been shipped.
La'Quana London: Sorry about the confusion. I was misinformed. The ship date is 10/02/2014 To 10/13/2014.
My heart just broke during this chat:
La'Quana London: Are you currently logged in on your PC?
Me: yes
Me: Oh, I know how to check myself.
Me: I thought you were going to pull it up on your end.
La'Quana London: I will certainly pull it up on my end. I wasn't aware that you knew how to check it yourself. One moment please
La'Quana London: The phone has been shipped
Me: It has?!
Me: That's amazing!!!
Me: Do you have a tracking number for me?
La'Quana London: Well, The date for your shipment is from 10/02/2014 To 10/13/2014. There hasn't been tracking number.
Me: I'm confused.
Me: You just informed me that my phone has been shipped.
La'Quana London: Sorry about the confusion. I was misinformed. The ship date is 10/02/2014 To 10/13/2014.
Uhm... nice try, but AT&T Premier chat doesn't show a last name for the rep. Only first name and last initial.![]()
I'm now told my wife's 6 has shipped, no tracking #, but my + hasn't.
Uhm... nice try, but AT&T Premier chat doesn't show a last name for the rep. Only first name and last initial.![]()
I used the link in the page that appears after I hover over support and click contact us. Premier just means you have a business discount, correct? Is it possible to use the 'regular' chat when having a premier account? Not sure why you seem to be so incredulous, it's not like I gain anything if I were to post a fake chat.
No it's all the same format. And they don't use freaking EMOJI!
Here you go, pretty much ATT telling you, sorry you were right you'll have to wait for your iPhone.
From what I know, the reason why all the orders got pushed back is due to it being from premier.
From what I was told is that your phone gets placed in the ship cue once AND ONLY ONCE the terms and conditions gets accepted.
For us, the terms and conditions gets accepted from the back office in the premier department. The Premier office doesn't open till 8am eastern so the handful of people didn't start accepting the terms and conditions till then (or maybe even later if there were some technical issues they were facing)
In my situation, I ordered a 64gb grey plus at 12:15 am pst. I found out that my terms and conditions were not accepted by them until 7pm eastern. At that time, if you were to check the ship dates on apples iPhone shopping page, my phone was pushed back till 11/7- 11/?
So whenever they accepted your terms is when you were placed in the shipping cue.
Hope this sheds some light on this for some of you.
I think in the end, its just poor communication and planning on AT&T's part. Life is moving on now as I wait for the phone to come. The case is pretty big though, maybe I'll go get a 6 just to see how that's like.
Hi- i've creeped on this forum all week and this is my 1st post. I just checked the status while logged in to the ATT order status (not from the premier link) and it shows 1 of my 2 phones shipped. I ordered 2 64gb +'s (silver) about 5 minutes after midnight. The premier status still shows processing with the blue cancel button. I received the email this morning that confirmed my ship date was 10/2-10/13. I also had an issue with my credit card and had to call in to have my card reprocessed.. i did not get an agent on the phone until Monday.
fedex shows the package in memphis for delivery tomorrow.
hopefully the other will give a tracking number soon.. good luck everyone!
Hi- i've creeped on this forum all week and this is my 1st post. I just checked the status while logged in to the ATT order status (not from the premier link) and it shows 1 of my 2 phones shipped. I ordered 2 64gb +'s (silver) about 5 minutes after midnight. The premier status still shows processing with the blue cancel button. I received the email this morning that confirmed my ship date was 10/2-10/13. I also had an issue with my credit card and had to call in to have my card reprocessed.. i did not get an agent on the phone until Monday.
fedex shows the package in memphis for delivery tomorrow.
hopefully the other will give a tracking number soon.. good luck everyone!
Got the same email earlier this morning. Funny how I ordered five minutes before midnight and order confirmation thirty minutes later. Others ordering as late as 9am received tracking.[/QUOTE]
I'm very interested to find out why this is.
No. apparently when att says "first come, first serve", they mean it in the backwards way.Has anyone who has ordered a 6+ got a tracking number at all????? What about the ones who got into the system early before 12am?? I would have definitely thought they would have gotten there's on day one.