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People in these forums seem obsessed with corporate greed, seem to believe that doing the right thing is always unprofitable, and see absolutely everything as a ruse to hide those true intentions.

Everything I've seen so far says Samsung behaved in good faith, but suffered from disorganization. They tried to react quickly and openly, but got ahead of government coordinators, they tried a firmware patch to reduce risk which gave the impression the devices were ok to use after the patch, the tried to expedite exchanges and may have tripped up again as a result.

Common sense says putting this problem to bed cleanly is the best for Samsung's bottom line, I don't see any reason why protecting the customer and corporate greed are at odds here.

I think Samsung has been very forthcoming about the problem and what they're trying to do. I think they're a bit disorganized, but I also think it's hard to do anything when you're talking about millions of units across dozens of countries and there's intense media focus. Just the logistics of selling a device like this is more than the average company could manage, let alone trying to get them all back once they've shipped, replace them, and keep everyone happy.

It's not clear to me yet what's going on with the replacements. Sounds like 2 may have gone up in smoke-- I'm not sure how that compares with the standard failure rates for mobile devices, I'm not sure if those really were updated devices or of a reseller made a mistake, and I'm not sure if everyone involved is on the up and up. Remember the Toyota "brake failures"? In the end, none of that really matters, what matters is the impression this all leaves with the public-- but I'm going to wait to find out the details before I personally heap more blame on Samsung.
Think you'd better have a read of this:

Samsung knew a third replacement Note 7 caught fire on Tuesday and said nothing - The Verge
https://apple.news/A2AZHu55aQYWhzcoNTUkDwA
 
Samsung should just admit the Galaxy Note 7 is a flawed design, recall every phone permanently, and either offer a full refund or exchange them for Galaxy S7 Edge phones with a free 128 GB Micro SDXC memory card and protective case.
 
and either offer a full refund or exchange them for Galaxy S7 Edge phones with a free 128 GB Micro SDXC memory card and protective case.

Given the gross negligence shown by Samsung so far and them knowing these phones are fundamentally flawed and still risking the lives of customers, I'd say these folks deserve at minimum a FULL refund and a FREE Galaxy S7 Edge. Don't do that and the legal consequences could end up being significant. Their explosive potential may be less but the situation is no better than the Takata airbags.
 
Half the problem with this incident is people focused on the silly notion the note 7 and the replacement is a hand granade with the pin out.

My BT module exploding is an excellent example of tenuous/deflection .

Try google, the issue has been tracked down to low quality batteries and is well documented. Lets forget bebating what cheap is, ads nothing to the thread.
The Internet is not saying it's "cheap" batteries, the Internet is saying it's a design defect in the chassis. Have some backup for that? And yes, "cheap" may have to be defined.
 

Holy crap! Ok Samsung needs to get fined and sued massively over this. Pull the devices off the market!
 
Hollywood is rebooting Fantastic Four....johnny storm will be played by the Galaxy Note 7...Flame on!!
 
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In that case, you might not know that for years before that, both the airlines and the FAA ignored the NTSB's recommendation for smoke detectors and fire extinguishers in passenger plane cargo holds... because the supposed $350 million installation cost would be more than double the $160 million (*) worth of lives that they estimated would be lost to fires.

That is, until ValuJet 592 caught fire inside its hold and mercifully dove into the Everglades at 500 mph to end its doomed flight. That was 110 lives lost at once in a horrible way, which finally tipped the FAA and airline monetary and political scales into it no longer being an "acceptable risk".

(*) Back then, the FAA used $2.8 million per human life as the calculation as to whether or not a safety feature was needed. Now it's ~$3 million. This info comes from NTSB documents of the time, which pointed out the FAA calculations. Also see articles like: Airline Safety Costs - Washington Post, 2004

How much is too much to spend on rarely used but potentially life saving equipment? If we could spend an extra $1BB per aircraft (along with $150k per domestic flight in additional costs related to fuel consumption and reduced capacity for larger seat footprints) to develop and fit them all with non-explosive utilizing ejection technology potentially reducing fatalities by 90% is that a worthwhile investment? What if we can hypothetically spend $10BB per aircraft to create indestructible bubbles we all ride in? How about $20BB per aircraft and we guarantee that no one ever dies on a plane ever again?
 
The Internet is not saying it's "cheap" batteries, the Internet is saying it's a design defect in the chassis. Have some backup for that? And yes, "cheap" may have to be defined.

"Low-quality battery cells are susceptible to overheating and failing when charged and used heavily. An early report by Korean regulators indicated that "an error in production that placed pressure on plates contained within battery cells. That in turn brought negative and positive poles into contact, triggering excessive heat."

How about low quality and expensive batteries? Will that work for you . See in my mind i have a relationship between quality and price , have bought after makert batteries in practice the price aka how cheap they are , reflects the quality . Hence in my mind a cheap battery equals low quality , which is the behaviour we are seeing here.

Though this is all irrelevant as the point is about how short cuts were done on the risk assessment to get the device to market , whatever the price of these batteries is, so can I ask why your fixated with the price of the battery ? As neither of us know its price? And the issue here is testing the batteries . Aka if testing was done, why was it altered for the final batch and not retested.

Now what were you saying about deflecting the discussion as we are now fixated on "cheap" if it makes you feel better I'll change that to appropriately priced to really expansive battery .....that behaves like a low quality battery, happy? :)

So back to my original topic before we went on a irrelevant deflection, samsung have themselves to blame as they took risks to push the note 7 to meet a deadline before the device was ready/tested . As with anything , risk management and mitigation is present with a product launch , here the flag is, let's skip testing the battery or its a small change to the final batch , but being so tiny should be an "acceptable" risk. Trust me in the development process there was a tester flagging this risk, the risk was deemeded acceptable ....

FYI : buy a "official battery" off eBay, excellent chance it will be cheap, come
Probably the same factory the official battery is made, but has not passed QC, insert into you device at your own risk....of it explodes , no surprises. No one is selling quality items for cheap prices.
 
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"Low-quality battery cells are susceptible to overheating and failing when charged and used heavily. An early report by Korean regulators indicated that "an error in production that placed pressure on plates contained within battery cells. That in turn brought negative and positive poles into contact, triggering excessive heat."

How about low quality and expensive batteries? Will that work for you . See in my mind i have a relationship between quality and price , have bought after makert batteries in practice the price aka how cheap they are , reflects the quality . Hence in my mind a cheap battery equals low quality , which is the behaviour we are seeing here.

Though this is all irrelevant as the point is about how short cuts were done on the risk assessment to get the device to market , whatever the price of these batteries is, so can I ask why your fixated with the price of the battery ? As neither of us know its price? And the issue here is testing the batteries . Aka if testing was done, why was it altered for the final batch and not retested.

Now what were you saying about deflecting the discussion as we are now fixated on "cheap" if it makes you feel better I'll change that to appropriately priced to really expansive battery .....that behaves like a low quality battery, happy? :)

So back to my original topic before we went on a irrelevant deflection, samsung have themselves to blame as they took risks to push the note 7 to meet a deadline before the device was ready/tested . As with anything , risk management and mitigation is present with a product launch , here the flag is, let's skip testing the battery or its a small change to the final batch , but being so tiny should be an "acceptable" risk. Trust me in the development process there was a tester flagging this risk, the risk was deemeded acceptable ....

FYI : buy a "official battery" off eBay, excellent chance it will be cheap, come
Probably the same factory the official battery is made, but has not passed QC, insert into you device at your own risk....of it explodes , no surprises. No one is selling quality items for cheap prices.
That "early" report was it corroborated and verified and held up to scrutiny as all things around this forum?

Your original post mentioned "cheap" batteries. I simply asked how you know it was a "cheap" battery vs an "expensive" battery? Or was that it was a "cheap" battery an assumption on your part based on an early report? And since that deflection and subsequent claim of subsequent deflection, are we mired in deflections?:eek:

However, Samsung did say it wanted to get a jump on the iphone 7 so some shortcuts may have been made to the process.
 
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You cite only one iPhone exploding in 2013 as the counter-example yet only one post-recall Note 7 has exploded yet you think retailers should stop selling the Note 7.

Well considering they've had to recall the phone, airports are not allowing people to use or charge them, and the government had to intervene on the recall........yes I did bring up another one exhibiting the same behavior after it was supposed to be safe.

And see below. Stop defending Samsung on this. It doesn't matter what company you get your phone from or who you like. These phones need to stop being sold. End of story.

I have had 4 flights in the last 13 days in 4 different airports. EVERY one of them has announced multiple times before and when boarding that these phones cannot be on and cannot be charged. They are not safe.

Another "safe" Samsung galaxy note 7 exploded in kid's hand today in Farmington, MN. It was replaced on Sep 21st.

http://kstp.com/news/samsung-replacement-phone-melted-zuis-farmington/4285759/?cat=1
 
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Well considering they've had to recall the phone, airports are not allowing people to use or charge them, and the government had to intervene on the recall........yes I did bring up another one exhibiting the same behavior after it was supposed to be safe.

And see below. Stop defending Samsung on this. It doesn't matter what company you get your phone from or who you like. These phones need to stop being sold. End of story.

I have had 4 flights in the last 13 days in 4 different airports. EVERY one of them has announced multiple times before and when boarding that these phones cannot be on and cannot be charged. They are not safe.

Not defending Samsung - just pointing out the contradiction of your statement that one iPhone meltdown could be dismissed but not one Samsung meltdown. At this juncture the point is moot since more post-recall Notes have had meltdowns so that's likely the end of commercial viability for the model.
 
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Given the gross negligence shown by Samsung so far and them knowing these phones are fundamentally flawed and still risking the lives of customers, I'd say these folks deserve at minimum a FULL refund and a FREE Galaxy S7 Edge. Don't do that and the legal consequences could end up being significant. Their explosive potential may be less but the situation is no better than the Takata airbags.

I still think my suggestion is the best: a full refund or a new Galaxy S7 Edge with 128 GB Micro SDXC card and new protective case.
 
i just got a Note 5 as a warranty replacement (insurance) for my Note 4. Hope they let me fly on Tuesday with it :)
 
That "early" report was it corroborated and verified and held up to scrutiny as all things around this forum?

Your original post mentioned "cheap" batteries. I simply asked how you know it was a "cheap" battery vs an "expensive" battery? Or was that it was a "cheap" battery an assumption on your part based on an early report? And since that deflection and subsequent claim of subsequent deflection, are we mired in deflections?:eek:

However, Samsung did say it wanted to get a jump on the iphone 7 so some shortcuts may have been made to the process.

To me... cheap can mean poorly designed/engineered, and with inadequate quality assurance testing. Doesn't necessarily have to do with cost, though that may be correlated.
 
I still think my suggestion is the best: a full refund or a new Galaxy S7 Edge with 128 GB Micro SDXC card and new protective case.

It might be best for Samsung short term financially, but they'll still burn bridges that way. They have to do something MORE now to put out the fire, and their Note 7 user base are amongst their most loyal users.
 
Airlines won’t ban battery powered devices because of this. The devices are too ubiquitous. Instead, passengers will be required to stow their devices in fireproof containment pouches if safer battery technology doesn’t make that precaution unnecessary sooner.

The silver lining is that manufacturers will have to deliver better, safer batteries because of this. The batteries probably already exist but are awaiting a financial trigger to implement.
 
Well that's kind of a thing around here. You'd have thought the Samsung CEO stole their girlfriend or something. It's both comical yet sad tbh. A lot of it comes down to the fact that Apple hates Samsung so the Apple hardcore fans have to automatically hate Samsung as well. It's some type of Charles Manson-like mind control. And LOL at the person who said Samsung is the most evil company. B/c I can think of about 10 different companies who've done more than a few questionable things (Apple being one of them) And yes I do have many Apple products but I'm not a blind fan.

Tbh, this entire Note situation is crazy. I do feel that Samsung shouldn't have been so quick to rush this product to the market. Tbh, Samsung should take the Note off the shelves at this point. Focus on the S8 and release the Note9 in 2018.

Samsung will bounce back from this and the majority will forgive and forget. But I do hope Samsung learns to not rush products to the market. Hell I hate when in company does this. And the sad thing is Samsung, Microsoft, and Apple have all done this and it's always ended badly. Samsung will bounce back. I do feel bad for my fellow cell phone retail ppl b/c we're the ones who have to deal with angry customers, who are paranoid that their phone is gonna explode.

And the Apple fandom on here needs to calm down. You guys making fun of Samsung are the same ones who got salty as hell anytime somebody mentioned bendgate. You guys are the same ones who get mad over a commercial poking fun at Apple. Keep it classy, people. A year from now, Apple could find themselves in a similar situation.
Oh yeah, because a bendy phone and a phone with the potential to kill and maim are comparable! :rolleyes:

There are very good reasons why people hate Samsung so much - i.e. a company who steals other company's ideas and treats customer and employee safety with such disregard is more than enough reason. I'm absolutely perplexed as to why anyone would defend them, in the past with their blatant stealing (not just Apple), but especially now!
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Sad that so many macrumors members are reading and commenting here with satisfaction over Samsungs issues. Deplorable.
Deplorable perhaps, but completely understandable given the wretched company we are dealing with here.
 
That "early" report was it corroborated and verified and held up to scrutiny as all things around this forum?

Your original post mentioned "cheap" batteries. I simply asked how you know it was a "cheap" battery vs an "expensive" battery? Or was that it was a "cheap" battery an assumption on your part based on an early report? And since that deflection and subsequent claim of subsequent deflection, are we mired in deflections?:eek:

However, Samsung did say it wanted to get a jump on the iphone 7 so some shortcuts may have been made to the process.

I have seen reports that Samsung put too large a battery in the Note 7 which also contributed to the issue.
 
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