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AT&T credited me $250

What was the credit amount that you received?

  • $250 or more

    Votes: 20 28.6%

  • $100 to $249

    Votes: 5 7.1%

  • $1 to $100

    Votes: 16 22.9%

  • Nothing

    Votes: 29 41.4%
  • Total voters
    70
P

PharmDoc

macrumors 6502
Original poster
Oct 10, 2010
292
9
Hi everybody

I called AT&T last night and spoke to Evin. He was able to give me a $250 credit for the early upgrade fee. I just asked nicely and said that a few friends had received this credit and would I be eligible? He said yes and did it. My account shows a 109 cr because my bill this month was $140. Give it a shot. Good luck!!!
 
I was also able to get AT&T to credit me for $250. I'm hoping to also later get them to credit me for the upgrade activation fees for both my phone and the wife's iPhone 5.
 
I called and tried this and the CSR wouldn't even check into it. Said it was "impossible" for others to have been credited the $250 due to ATT's "strict contract" with Apple.

I'll call again tomorrow and try another CSR.
 
If asking specifically for a discount on the $250 upgrade fee you might hit a brick wall because there is a strict fixed pricing with Apple. The $250 credit you got was a discretionary credit that all AT&T representatives get per account. He used this discretionary credit and only called it a refund on the early upgrade fee.

If you want better results tell them that you are upset over the high fees associated with AT&T and that the early termination fee is only around $200. Then ask if there is anything that the representative can do for you.
 
Proof

6022827.jpg
 
I may have to try again. I wasn't even supposed to be charged the $250 in the first place but a system error had my eligibility date wrong and it wasn't fixed until after the pre orders started. I would have had to cancel my existing order. Wasn't going to chance it.
 
They waived the $36 upgrade fee. I dont know how ur all managing to get credited $250 lol. They say it's not a fee its part of the phones pricing and they cant do anything about it.
 
wow!!! i didnt even know this was possible! when i call ATT do i just talk to any CSR or do i specifically ask for a department? (do i call and say i want to cancel my service? or just say i have a question about my upgrade)?
 
Is the $250 extra we paid a 1 year update fee or 2 year update fee? What reasoning did you guys use to get this waived? Seems unlikely mostly due to AT&T and Apple contract restrictions.
 
I did this last year (to get my contract moved up, which was successful) and then I waited 2 months for the phone (AT&T said backordered forever), finally canceled and picked one up at the Apple Store in 30 minutes in December.

Never again, from now on I purchase from Apple, now using the iPhone 5.
 
PharmDoc said:
Hi everybody

I called AT&T last night and spoke to Evin. He was able to give me a $250 credit for the early upgrade fee. I just asked nicely and said that a few friends had received this credit and would I be eligible? He said yes and did it. My account shows a 109 cr because my bill this month was $140. Give it a shot. Good luck!!!
Click to expand...


im confused. what are you guys getting a $250 credit for exactly? is this because you paid full price for your iphone?

and even so why 250? and not 200?

the early upgrade discount is only $200....
 
Sigh, if you attempt to ask for the $250 "early upgrade fee" waived then you will more than likely be denied. If you had experience otherwise then the CSR made himself look good by flexing his fee adherence.
 
VideoNewbie said:
im confused. what are you guys getting a $250 credit for exactly? is this because you paid full price for your iphone?

and even so why 250? and not 200?

the early upgrade discount is only $200....
Click to expand...
It is also the maximum the CSR can give you without Mgr approval or a risk of audit!

Dave
 
It depends on your situation with AT&T. If they do it, it's most likely a one time courtesy. — If you're a loyal customer that's unlikely to call in constantly for support and always pays bills, etc.

It also helps *a lot* if you ordered the phone from AT&T and not from Apple. Or, I heard, if you call in before ordering or are near your upgrade date.
 
I asked for a fee waiver and was credited $241.86. I'm not sure how the rep came to that number, but I didn't question it either. I was thrilled.
 
I just pulled this off using AT&T's online support chat. Took five minutes to get a $36 credit for the activation AND a $250 credit.
 
Last edited:
rdbecker said:
I just pulled this off using AT&T's online support chat. Took five minutes to get a $36 credit for the activation AND a $250 credit.
Click to expand...

hmmm i see what did you say?
i called for my friend and got only an extra $100
 
note235 said:
hmmm i see what did you say?
i called for my friend and got only an extra $100
Click to expand...

I just straight up asked for it. Didn't try to sell it or anything since they have my account info right in front of them. No convincing necessary.
 
rdbecker said:
I just straight up asked for it. Didn't try to sell it or anything since they have my account info right in front of them. No convincing necessary.
Click to expand...

Same here. I just told the rep I had heard that they were waiving the fees for some people, and I was looking into it. She gave me the credit, no questions asked.
 
PharmDoc said:
Hi everybody

I called AT&T last night and spoke to Evin. He was able to give me a $250 credit for the early upgrade fee. I just asked nicely and said that a few friends had received this credit and would I be eligible? He said yes and did it. My account shows a 109 cr because my bill this month was $140. Give it a shot. Good luck!!!
Click to expand...

To better understand..you just asked for a $250 credit? If AT&T is throwing that out to their customers, I want in on this lol. What's the catch? They put you on their tiered plans, huh? :p
 
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