AT&T denied unlock request

Discussion in 'iPhone' started by swoods93631, Sep 14, 2014.

  1. swoods93631 macrumors regular

    Jun 9, 2010

    Anyone else experiencing this? I requested today as I do with every iphone upgrade in my household to have my now old iphone unlocked so I can sell it when my 6 arrives. I put the request through website and immediately got a denied email with reason:

    A recent upgrade has been completed on your account. Please resubmit your request after 14-days from date of upgrade.

    When I called one supervisor said I only have the 14 buyers remorse period with a new line and phone purchase. But another said no I have to wait the 14 days and that is their new policy!!! What??? So they deny unlocking my now out of contract owned by me iphone 5 because I upgraded??

    I have never in the past been denied an unlock request for an out of contract phone!!!

    Anyone else?
  2. Menel macrumors 603


    Aug 4, 2011
  3. rui no onna macrumors 603

    rui no onna

    Oct 25, 2013
    Your iPhone 5 isn't out of contract yet. It was only released September 21, 2012 so at the earliest, your contract expires September 21, 2014. Now if they allowed you an upgrade, say, on August 1, 2014, you can request unlock of your iPhone 5 14 days after so August 15, 2014.
  4. travis64 macrumors 6502a


    Nov 18, 2008
    att unlocked my 5 after owning it for just a month.
  5. anthonymoody macrumors 68020


    Aug 8, 2002
    They usually will unlock after 20 months. They did for me (iphone 5 bought on launch day) a few months ago.
  6. appledes7 macrumors 6502a

    Jul 12, 2011
    Did you buy it outright or get a subsidized price on it?
  7. swoods93631 thread starter macrumors regular

    Jun 9, 2010
    Actually att confirmed I am officially out of contract as of last Friday the 12th... Soo ya
  8. hipnetic macrumors 6502a

    Oct 5, 2010
    About a year ago I had 3 of my iPhones unlocked, including an AT&T iPhone 5 which was still under contract. I think I used, which was highly recommended at the time. Just for fun I popped over to that site now and it looks like their prices have gone up (about $30 for an unlock that takes a bit longer to do) and there are some caveats about the phone needing to be outside of the contract, which wasn't the case for me last year. Did iOS7 make the phones harder to unlock, or did something else occur which makes the unlock process harder now?
  9. Mac'nCheese Suspended


    Feb 9, 2010
    I requested an unlock on my phone before i ordered the new one. (I'm only a year into my AT&T contract). It was denied. I then ordered the new one and obviously I haven't even gotten it yet so I'm still using the old one. I put in another request and they unlocked it within an hour. So....maybe try again?
  10. iluvbeer99 macrumors member

    Apr 2, 2010
    My 5s was under contract and swift was able to unlock it.
  11. webbuzz macrumors 65832


    Jul 24, 2010
    I'll wait until October to request my unlock.
  12. jlake02 macrumors 68020


    Nov 2, 2008
    Yeah, they really should unlock it when your old contract ends, PERIOD.

    I just did mine today, actually. Old contract expired today. Although I have an iPhone 6 pre-ordered, I was able to get an unlock request in. Here's what they sent me:


    Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
    We have reviewed your request and confirmed that the device may be unlocked. You should complete the unlock process before porting out your number for use with another carrier.
    Please allow 24 hours upon receipt of this notification to complete the unlock process.
    1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
    2. Ensure the original SIM card that came with this device is inserted in your iPhone.
    3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
    4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit
    5. After restoring, your iPhone will be unlocked.
    Additional information on unlocking can be found at
    For questions regarding AT&T Mobile device, please visit the Phone/Device Learning Center.
    Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit
  13. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Calm down. This is normal. Unless you're completely beyond the end of contract on the iPhone 5, you have to wait out the 14 day return period before they'll honor the unlock request. This policy is in place to prevent people from requesting the unlock then returning the new device within the 14 day return period.
  14. Mac'nCheese Suspended


    Feb 9, 2010
    Sorry, but they unlocked mine and I haven't received the new phone yet and I still had a year left on my contract.
  15. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    That's definitely not the norm. How did this fluke happen?
  16. gsusser macrumors 6502

    Jun 20, 2012
    jersey city
    They really seem to have no policy when it comes to unlocking. There's the written policy and then there's the which ever way the wind is blowing policy. I got my 4s unlocked after just 1 year. My friend told me they did it for him, so I figured I'd ask. At first they said no, then I asked why they did it for my friend and gave them his number. After a 5 minute wait on hold, they agreed to unlock it. I think at the time they were in a heated battle with T-Mobile and they were doing anything to accommodate customers.
  17. Mac'nCheese Suspended


    Feb 9, 2010
    I really don't know. I haven't even tried the unlock yet. I never did an unlock before and I'm a little nervous that somehow it will restore my iphone and I'll lose stuff. (which I know is stupid since its all backed-up to my imac). I was waiting until I set up the new phone first.
  18. GrimmsGirl macrumors 6502


    Sep 22, 2013
    This doesn't sound normal to me. If he's out of contract that means he owns the phone. If he owns the phone AT&T should unlock it. It has nothing to do, or should have nothing to do, with him returning a new device.

    I pre-ordered Friday, requested an unlock of my 5 on Friday and received one. I say call back and try again until you find a voice of reason. If you're really out of contract, you should be able to unlock that phone even if you continue to use that phone on AT&T and didn't buy a new device, which essentially is what AT&T is speculating what might happen if you return the new phone. It's ridiculous.
  19. ap105 macrumors regular

    Mar 17, 2011
    Same thing happened to me. I requested an unlock on Thursday night, Friday morning they said denied. Resent the unlock request Friday night and Saturday they said approved. This was for the 5. So OP just try again, it's not gonna hurt, since it's online based you won't be wasting time dealing with a agent.
  20. Brandon083 macrumors member


    Jun 18, 2010
    Austin, TX
    The 14 day return period waiting only applies to early upgrades. If your contract is done then they should unlock

    From website "Upgrading to a new device under AT&T standard or early upgrade policies. Note: when you Early Upgrade you must complete the 14 day Buyer’s Remorse Period on your new device before requesting your previous device be unlocked." -

    I also need to have mine unlocked but my contract ended today (I tried last week but they said I had to wait until contract end date). I will try tomorrow and see if I get denied since I just ordered a 6.
  21. Prissy macrumors 6502

    May 7, 2009
    I thought since last year it is OFFICIAL that AT&T will unlock your iphone after 1 year of your new contract.
  22. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Except he's not out of contract. See post #4. iPhone 5 was released Sept 21st so even if they pushed the OP's upgrade date to the beginning of the month, he's technically still under contract until that or whatever date the iPhone 5 was obtained.


    at&t's pushing your upgrade eligibility to the beginning of the month doesn't mean your contract is done.
  23. swoods93631 thread starter macrumors regular

    Jun 9, 2010
    So I'll say again... Att confirmed I am out of contract on my iphone 5, and thank you to some of the other commenters. I put in a case request to the department that does the unlocks. I will also do it online again tomorrow.
  24. rui no onna macrumors 603

    rui no onna

    Oct 25, 2013
    And was that contract end date before or after you pre-ordered? Anyway, just try the online request again. Sometimes it acts wonky.

    This is why I'm just doing MSVP+Next/buy outright. Not only do I save a couple hundred bucks a year (after factoring device costs), I'm also not at AT&T's mercy when it comes to upgrades and unlocks. :rolleyes:

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