I was told I got my activation fee waived, but it's been about 3 days and my balance shows 0. Any one else have this? Maybe because I just paid my bill and the fees haven't showed up. I don't want to bug the reps but I'm concerned she may not have actually credited me at all.
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Carrier AT&T get your upgrade fees waived.
- Thread starter Captainobvvious
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Mine is the same way. I was told that I would receive a charge and credit on my bill. I have a text confirmation and printed transcript of the conversation. Hope that's enough.
Got mine waived on Monday. Did the Live Chat and just mentioned how we were loyal customers for over 10 years and that I just committed for another 2 years.
I just got mine waives. At first she said that the fee was there, but it's a $700 phone that I got for $200. I told her I understand the huge savings, and to please void my contract, I will return the phone and go to Verizon, as this fee wasn't mentioned when I ordred from Apple's site.
She waived the fee, and told me my "new" bill total, which was the same as it was before! I pointed that out, and copied text from my PDF of the bill. She said it mustn't have gone through, and reprocessed, giving me my regular bill amount.
She waived the fee, and told me my "new" bill total, which was the same as it was before! I pointed that out, and copied text from my PDF of the bill. She said it mustn't have gone through, and reprocessed, giving me my regular bill amount.
Interesting, I just finished chatting with a rep. I dialed *BAL# on my phone and it sent me a text that I have a -$36.00 balance, so it looks like I was credited almost immediately. I just paid my bill so the activation fee had not shown up yet, so it makes sense it is for next month.
It's possible that for me, the activation fee will still be on my bill next month, and the agent simply credited me with $36 so that it cancels out in the end.
However, you guys may have really had the activation fee taken off the bill completely, and it won't be on your next billing period. So a $0 credit on your bill is OK so long as the activation fee doesn't show up.
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$700 phone that you got for $200?!
They're subsidizing it for a 2 year commitment! Luckily the rep made it easy on me, because that would have set me off. Don't tell me it's a $700 phone for $200. Make it a $236 phone then if that's how it's going to be justified.
I would have countered with, 'lets see $80 plan x 24 months = about $2,000!' The $36 is nickel and diming.
Fair enough but I still don't think this particular rep would have budged regardless. My initial response from a rep was not "WHY do you need it waived?" but instead stated the importance of "customer value" and gave an explanation of why they charge the fee, ending of course with removing the fees for me.
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I got mine waived no problem. I just mentioned that I have been a loyal customer since 2008 and have never missed a payment and she seemed happy to credit me back, no attitude or anything.
Copied & paste the script given from the OP and was credited real fast.
AT&T Rep: Hello Castillo, thank you for contacting AT&T. I can certainly look into the upgrade fees for you. One moment please.
Ronald: Thank you.
AT&T Rep: I have gone ahead and credited the upgrade fee for you. Just to let you know that it is a one time courtesy and we will not be able to do it for you again.
AT&T Rep: Was there anything else I can assist you with today?
Ronald: Thank you so much.
Ronald: That is all, thanks again.
AT&T Rep: Hello Castillo, thank you for contacting AT&T. I can certainly look into the upgrade fees for you. One moment please.
Ronald: Thank you.
AT&T Rep: I have gone ahead and credited the upgrade fee for you. Just to let you know that it is a one time courtesy and we will not be able to do it for you again.
AT&T Rep: Was there anything else I can assist you with today?
Ronald: Thank you so much.
Ronald: That is all, thanks again.
Just got the fee waived for the 2 phones on my family plan... told them when I upgraded, and ask if they'd be willing to waive the fees.
Was done in less than 30s. Have not received the txt yet but I'm hoping it'll be very soon!
Was done in less than 30s. Have not received the txt yet but I'm hoping it'll be very soon!
I just got the fee waived on 2 lines through the chat. I tried a number of different times over the phone and the chat with no success. Tried the chat again tonight and it worked. The key is to be polite, but persistent.
Hey, thanks for this. I got a $45 credit. I'm assuming that includes the CA tax. It's already shown up on my account.
I appreciate the thread, OP.
I'm assuming that includes the CA tax. It's already shown up on my account.I appreciate the thread, OP.
This is a copy of my chat and the fee waived. I immediately dialed *BAL# and the fees were waived.
Code:
Your estimated wait time is less than 1 minute.
Please wait for a site operator to respond.
You are now chatting with 'Kenan Alexander'
Kenan Alexander: Hello, Mr. xxxx. Thank you for chatting in with AT&T Wireless today! I can definitely help you with your wireless billing!
You: what are the chances of getting the upgrade fee waived for the 2 new phones i just purchased. upgrade fee of $36.00 x2
Kenan Alexander: Can you please verify the last 4 digits of the Social Security number on the account?
You: xxxx
Kenan Alexander: Thank you. One moment please.
I'll need to consult management. I'm not seeing your discount including waived activation fees. One moment please.
You: thank you
Kenan Alexander: *upgrade fee.
You're welcome.
I can do that for you today. Please allow me one moment to make the adjustments.
You: thank you very much
Kenan Alexander: You're welcome.
$188.72 is the new account balance due on 10/16/12. Please remember to utilize our free star services! Just dial *BAL#(*225#)/*SAL#(*725#) (Spanish) to check your invoice balance, last payment received, and next bill due date.
You: thank you very much, i really appreciate it.
Kenan Alexander: The online bill itself wont change.
But the account balance will.
You: ok
Kenan Alexander: You're welcome. Do you have any other concerns with your service today?
You: nope, that'll do it, thanks again.
Kenan Alexander: I'm so glad I could help to resolve your needs today! It has been more than a pleasure assisting you. We realize that you have a choice in Wireless providers and thank you for giving us the opportunity to assist you. We appreciate your business and thank you for visiting AT&Ts Live Support Chat.