Thanks for the info, worked for me.
"I can explain this fee to you. The upgrade fee is to allow us to assist customers with recommending new equipment, offering special offers and discounts, providing assistance with the upgrade process if needed, and supporting the returns process within 30 days. These specialized processes help us to ensure you are satisfied with your new equipment, and are ready to use it the day you receive it. The upgrade fee allows us to defray some of these additional service costs. I can get the fee waived for you as a one time thing but in the future, you might get charged again if you will get a phone at a subsidized rate.
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YEAH!!