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AT&T Giving $5 Credit to Customers Following Major Network Outage
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AT&T:
Here is $5 for the outage of our service of over 10 hours.
Also AT&T:
We are going to charge you $5 more per line if you do not use a debit card or give us your checking account number and continue to pay with a credit card starting October 2023.
Already expecting members roast me about other carrier doing the same.
Same kind of argument when the teachers caught us did something bad back in the days, and our answer was that naughty Johnny did the same too.
Here is $5 for the outage of our service of over 10 hours.
Also AT&T:
We are going to charge you $5 more per line if you do not use a debit card or give us your checking account number and continue to pay with a credit card starting October 2023.
Already expecting members roast me about other carrier doing the same.
Same kind of argument when the teachers caught us did something bad back in the days, and our answer was that naughty Johnny did the same too.
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And you're proud of that? Obviously something has led them to believe there could be foul play. Best to rule it out than ignore it and hope for the best.
Is the $5 per account or per line on that account? I have 6 lines on my account and all suffered the outage. So $5 is not one day of service for all of the lines on my account.
Which is why $5 is pointless, probably insulting to some, and a dumb precedent. If it’s an attempt to prevent people from switching to VZ or TM, it won’t work.
AT&T needs a bit of a reality check. A flat $5 per account is not as appropriate as a % rebate per line affected. I'm paying for 10 lines - 4 cellular, 3 tablet, 3 watch. The $5 really doesn't quite cut it.
Spectrum does not do the same. ATT can suck it.
Signed a former ATT customer who had stuckwith the from Cingular, but switched a few years ago.
You could deny the credit then.
At least they are owning up to it you could always forgo the credit .
Back in the day, it was discovered that The Two Steve's had left a back door in the System. Whereby one could secure WiFi Tunnel into your 1st Gen. iPhone and if the wind was blowing just right and you inserted code correctly Boom! it Worked on T-mobile! The Data part was iffy but as a phone it worked and T-mo started noticing iPhones showing up on their Network....and as long as you paid your bill nobody seemed to mind....
I don't recall any single instance of Apple giving away to their customers 5$ credit for their Mail, Music, iCloud etc outage in the past years.
Correct Me if i'm wrong.
It's twice the value that customers paid for the period of the outage, so... are you saying that you're getting tremendous value from the service, and it's not expensive after all? Good to know! 😉
Oh please. How lousy and pompous to virtue signal like this. It’s not like it was a brief outage that prevented a few people from checking their Facebook. Some folks lost an entire day of work because of AT&T’s incompetence. Many found they could not contact 911 services. Police officers whose field vehicles rely on AT&T for direct communication with dispatch and other first responders were completely in the dark.
What an ignorant comment. Jfc some of you people on these forums are so damn entitled and it blows my mind.
To be fair, Apple Mail is free to begin with.
Some people depend on their phones to run their businesses. So yes, I'd say some people ARE that wedded to their phones.
$5 per account seems laughable. $5 per line would look better. (Although still not enough for those who lost real-life business because of this)
They don’t? That’s laughable. Last week I was helping a customer changing ISP because Spectrum can seem to fix an issue that’s been going on for a week. My customer has been out of service and Spectrum can’t figure out what and really isn’t doing anything to fix it.
What about iCloud and Apple Music? You've not answer to that.
Yes, bingo. If a particular user is in a life-and-death balance with their cellular service, having a backup option would be essential. Services go down. They are not entitled to massive compensation afterwards.
For one day without service, $5 isn't too bad. But you can argue it should be $5 per line.
Paying for power is different. If you’re not using any power, you’re not being charge for something not being used. You can so submit claims to the power company if power is out too long and you have food spoil.