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AT&T Giving $5 Credit to Customers Following Major Network Outage
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this is genuinely the funniest comment I’ve read on MR in 2024, thank you
this comment is a perfect example of everything I typed previously about the ensh**ification of big telecom. important note: state regulators are letting them get away with it because telecom providers dump endless amounts of money into lobbying against any sort of regulation on them.
Those unhappy with AT&T’s walled garden have the options of switching carriers or create a telecom start up.
It’s completely unnecessary. They should not have done anything other than apologize for the outage. At scale, any monetary offering that actually matters can’t work. Just say, “Sorry.” Then move on.
That’s more than fine, it was down for half a day, which is worth less than $5 even on their highest tier consumer plan.
As you said, FBI and DHS were investigating to rule out a cyber attack.
It’s much worse to have that rumor floating around so better to admit there was a DNS issue.
Are they giving $5 per account or line on the account. Six lines on our account that were all down. A co-worker has two lines but for some reason hers worked and her husbands didn't.
Y'all are weird... $5 is about right for the time you lost... at least they are owning it.
I pay about $230/month for 6 lines of unlimited w/tethering. This works out to $7.67 per day so the $30 credit is the equivalent of 4 days of service. I never even noticed there was an issue until someone told me. Victory is mine!
I don’t care about getting the credit as failures do occur and the phone companies run massive networks. Lessons learned from are the result and will improve service. It was good for AT&T to grant the credit. It’s also good for the customers of T-Mobile, Verizon and others as they will benefit if/when they have substantial issues or failures.the credit is now the standard. I’m sure the CEO’s of the other companies were initially thinking this would help them convert some customers. That hope disappeared when the credit was announced. They now are cringing knowing they are on the hook when they have issues.
I won’t put myself in the group of dirtbags trying to squeeze AT&T for more money. For some people it is never enough.
From the article and announcement:
To help make it right, we’re reaching out to potentially impacted customers and we’re proactively applying a credit to their accounts.
AT&T is horrible
Our landline was out for 5 days and they didn't give us a dime.
We now have Spectrum Voice for $15/month, AT&T Bill was over $80
Switch to another company, if you have Spectrum Cable their cell service is right now $19.99 for 1Gb
Our landline was out for 5 days and they didn't give us a dime.
We now have Spectrum Voice for $15/month, AT&T Bill was over $80
Switch to another company, if you have Spectrum Cable their cell service is right now $19.99 for 1Gb
I think your paying way to much. My bill is $120 a month for 5 lines with unlimited data(no throttling, true unlimited), 3 wearables, plus I get Netflix for free.
But it is t just att, paying me for lost service, there is a bit of expected, reliability needed(not sure the word I’m looking for) but what if I had an emergency, need an ambulance or something like that, I would want good faith restored, $5 bucks just doesn’t seem to cut it. It almost make it feel like had they offered nothing it would have been a better solution.
But it is t just att, paying me for lost service, there is a bit of expected, reliability needed(not sure the word I’m looking for) but what if I had an emergency, need an ambulance or something like that, I would want good faith restored, $5 bucks just doesn’t seem to cut it. It almost make it feel like had they offered nothing it would have been a better solution.
Yep. I had some massive issues trying to get things done at work during that time as one of my 2 factors was not working.
That was a few hours of things I could not do.
Ooh, a whole $5! Really shows you how much AT&T cares /s
Seriously though, a $5 credit is worse than just nothing at all. It’s like when you’ve had a really bad waiter/waitress at a restaurant, and you purposefully leave a really, really low tip as opposed to just not tipping. It shows you know what you’re and are making a statement in doing it.
Seriously though, a $5 credit is worse than just nothing at all. It’s like when you’ve had a really bad waiter/waitress at a restaurant, and you purposefully leave a really, really low tip as opposed to just not tipping. It shows you know what you’re and are making a statement in doing it.
Spectrum does not charge a $5 credit card fee. That’s what I was commenting on.
Of course spectrum has outages and some accounts with FUBAR situations. This is true of all telcos. They just charge a fair price with no surprise fees. ATT is the new Sprint when it comes to billing, and that’s saying a lot.
No. I am saying that $5 is stupid. It’s an insult to many, a slap in the face to others, and an unnecessary bonus to some who didn’t even know there was a problem and/or didn’t care.
It’s just an ill-conceived gesture.