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Finally got home and am setting up the new phone. Got the case and screen protector and case on too!


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Just received mine...Question to those who are trading in your old phone, is the return label & bubble wrap w/sticker inside the packaging for the trade-in device? Or is the trade-in packaging coming separately and this is if you were to return the new device?

If you can make it into a company-owned AT&T store (you could probably do an authorized retailer, but I'd suggest a company-owned store), they'll accept the trade-in right there. We took three phones in today and it only took about 20 minutes and we walked out with our receipts with the $830 trade-in offer. Super easy and much safer than shipping it, in my opinion!
 
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Out for delivery still at 9:30pm eastern, that’s wild.
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What a joke. They do this every single time it’s ridiculous. There’s no delivery restrictions here they’re just idiots. The last time this happened support told me they lost it and eventually it ended up being stolen.
 
I cancelled my order earlier today. They shipped it anyway!

I read another post where they said it wasn't easy to cancel, but I assumed it was at least possible. Anyway, I'll take delivery. No big deal, assuming they are shipping a phone and not something else.
 
I cancelled my order earlier today. They shipped it anyway!

I read another post where they said it wasn't easy to cancel, but I assumed it was at least possible. Anyway, I'll take delivery. No big deal, assuming they are shipping a phone and not something else.
I honestly have to wonder if they will even notice.
 
Just received mine...Question to those who are trading in your old phone, is the return label & bubble wrap w/sticker inside the packaging for the trade-in device? Or is the trade-in packaging coming separately and this is if you were to return the new device?
Careful. I’ve used the supplies that came with the new device before, and apparently that was for returning the new device. Huge headache trying to get my credits as the trade-in department never received it.
 
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Firstnet user: had opening minute order placed for 15 pro max 512gb in natural titanium and was confirmed for delivery 9/22 but then AT&T had a "technical glitch" and cancelled my order. Reordered opening day around 2PM eastern time and was given a delivery window of 9/22 - 10/6. Just got notified today my phone is in the mail and will arrive 9/25.

Still not thrilled they cancelled my first order due to an error in their website affecting Firstnet users, and did not reserve my spot in line but waiting a few days for an in demand model isn't a big thing in the grand scheme of things. Just glad I have it scheduled to be delivered before leaving town in October.
 
If you can make it into a company-owned AT&T store (you could probably do an authorized retailer, but I'd suggest a company-owned store), they'll accept the trade-in right there. We took three phones in today and it only took about 20 minutes and we walked out with our receipts with the $830 trade-in offer. Super easy and much safer than shipping it, in my opinion!

Ah, that is a good idea. Less hassle, the better. Thanks!
 
I ordered mine before 8 am and still no info. Very frustrating
Strongly considering canceling but I don’t want it to mess up my upgrade eligibility. Apple stores have my phone in stock for pickup tomorrow. Walmart has it delivered on 9/27
 
There was legitimately a thunderstorm in the town it was in. My friend is a plane nerd and saw fedex was also taking off from there for delivery here and they got diverted to Minneapolis and are flying in that way. UPS just didn’t want to drive here from 2 hours away or divert their flight.
What’s the latest on your order?
 
I am coming over from Android. I ordered the watch and the phone (I15 PM 1Tb) and I got my watch today. Totally worthless without the phone... it looks pretty though. I am still showing 9/22 - 10/6. Please send my phone.
 
Got both 15PM 512 (Ti/White) today.

One FedEx, one UPS.

AWU and AWS9 also both arrived today!!

Will be a fun weekend setting up the new gadgets.

Good luck to everyone else!! Till next year, haha!!
 
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I waited all day for FedEx and at nearly 9pm, after initially stating it’d be here by 2:15pm, got the message on the tracking that it was delayed. And since AT&T/Apple put all these restrictions on the package, I can’t even go pick it up from the hub tomorrow. What makes this all the more infuriating is that the hub is literally two blocks from my house AND I had received a separate FedEx delivery earlier in the morning. Make it make sense.
 
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When you canceled, how quick was your upgrade back on your account?
No, you have to either go in store or chat online or phone call them and tell them, but once they do it, it’s instant and you get your refund. But beware that if you paid early up a grade fees, they will refund them, but for whatever reason they become due on your next bill. But besides that, I was able to order my iPhone in store today for pickup on Sunday,.
 
Yes I do realize that, and I think with the base storage on the pro max being at 256, those models will likely sell more than usual, and I did order the base model white pro max.

I agree about the other phones, as I could order the plus in green, blue or yellow and pick up tomorrow at my Apple Store. There are a few pros available as well, but the only pro max is a black 512, and i just don’t need, and can’t justify, that much storage.
Not necessarily, a lot of them were the same model and storage as mines, whom ordered days after me. So yeah, this was an unacceptable experience for some. Definitely not preordering again myself..
 
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Anyone else still stuck on “label printed” status with FedEx?

AT&T site said I’d have the phone on launch day all last week and FedEx site says they printed a label and are awaiting the phone from ATT. Where is the phone? Neither can tell me.
 
Well, was supposed to have my phone. Yesterday but looks like it will delivery Monday!!!! Wish I got it yesterday but I am happy to get it Monday now!
 

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Strongly considering canceling but I don’t want it to mess up my upgrade eligibility. Apple stores have my phone in stock for pickup tomorrow. Walmart has it delivered on 9/27

My Apple store only had one pro max option for pickup today. If you could go through the Apple buying process without having to put in all the dang phone activation crap now, I would probably cancel mine and just do an Apple upgrade plan or something, but I’m also afraid of it getting messed up.

Since I’m leaving town today for 6 days anyway, I think I’m just gonna see what happens, and if it’s not here when I get back, I’ll figure something out at that point.

Honestly tempted to just keep my dang 14 pro. This has been the most annoying pre-order/purchase experience I’ve ever had.
 
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