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AT&T sales representatives are happy to assist you with your questions.
AT&T sales representatives will not have access to your personal account. This service is provided to you
under AT&Ts Terms and Conditions and Privacy Policy.
You are now chatting with Angelo, an AT&T sales representative.
Angelo: Welcome to AT&T online Sales support. How may I help you with placing your order today?
Angelo: I haven't heard from you for a while. Would you like to continue chatting?
vartan: hello
vartan: sorry
Angelo: It's ok, take your time!
vartan: I am trying to sign up for Mobile Share Value Plan for 2 people
Angelo: I can help you with that!
vartan: its for 2 Bring your own phones
Angelo: What would you like me to help you with?
vartan: My wife's bringing her unlocked iPhone 5S, and I am bring my unlocked iPhone 4S
vartan: we want the 2 Gigabte plane for $55
vartan: and then add 2 lines for $50
vartan: for goal of $105
Angelo: We actually have a new plan available where you can get 10 GB of data for only $130 a month.
vartan: yeah i know about that one too, but we don't use more than a gig each
vartan: but we can always go up to that in the future if we need more data
vartan: so the issue is with the checkout
Angelo: What issue are you having?
vartan: the website is tacking on $72 in activation fees which is ridiculous in my opinion, for bringing our own outright
phones to ATT
Angelo: If you could hang on for just a moment, I will try and get to the bottom of that added fee.
vartan: thank you
vartan: also if we order now, can i wait to the 16th or 17th to activate?
vartan: Also about porting our numbers will that be done on the website?
Angelo: The activation fees are based on you being on a month to month plan with the option of upgrading anytime.
Also, you can port your numbers in step two of the checkout process.
Angelo: Also, you have 14 days from the purchase date to activate the devices.
vartan: ok, is there anything you ccan do for the cart promotional code or something to waive the fee, I don't want to
pay $72
Angelo: I will check and see what I can do about that!
vartan: Thank you
Angelo: That is something that cannot be waived. Those fees are put into place to allow us to give the discount
options on new devices and to help us with updating our network as much as possible to give our customers the best
service possible.
vartan: But we are bringing our own devices
vartan: what discount on new devices are you talking about?
Angelo: That discount was in reference to customers purchasing new devices under two year contracts.
vartan: so i understand those people getting activation fee, but we should not
Angelo: Also, the activation fee is a one time fee, not a monthly expense.
vartan: i understand, but ATT should be happy an outsider is bringing their outright device to their network, not
hitting them with an Activation fee..im saying people bringing their own devices should be waived the fee
Angelo: You actually are getting a discount for bringing your own devices. Normally a customer with two devices
would be paying more than $105 a month for those devices.
vartan: ok, so you are turning me away for that Activation fee, is that correct? Maybe i will print this chat and put it
on ATT Facebook?
Angelo: I am not turning you away at all. I am actually encouraging you to join our world-class service. I am sorry
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that you feel this activation fee is a deterrent.
vartan: well it is
vartan: do you have a supervisor or someone else i can speak to?
Angelo: I will check and see. Thank you for your patience, and I'm sorry I couldn't be more help.
Please wait while I re-assign the chat to the proper team who will be glad to assist you with your needs.
You are now chatting with Paul H., an AT&T sales representative.
Paul H.: Welcome to AT&T online Feature Sales. How may I assist you with your features today?
vartan: Hello Paul
vartan: I was speaking with Angelo
vartan: And I was about to check out on a Mobile Share Value Plan for 2 bring your own phone SIMs and 2 Gig shared
data for a total of $105
Paul H.: Hi Vartan! Happy Sunday! It is my pleasure to assist you tonight!
vartan: But then in the cart, it was trying to tack on $72 for activatiion fees, which I think should be waived because
we are bringing our own outright devices
vartan: i don't want to pay $72
Paul H.: That is totally understandable!
Paul H.: Unfortunately, we do not have the ability to remove that Online, as Online Chat Agents do not have direct
Account access, however Customer Care would be able to do that for you right over the phone!
Paul H.: While our online sales chat agents do not have access to your protected account information, our Customer
Care department is equipped to answer your question. Just call 800-331-0500 or 611 from your wireless device, and a
representative will be happy to help you.
Paul H.: Are you able to give them a call now?
vartan: i feel better with online--isnt there some kind of proportional code i can fill in the cart
Paul H.: It is my absolute pleasure to get you over to our Online Customer Care Team, who may be able to assist you
further with that. Would you mind if I did so now?
vartan: sure
Paul H.: One moment please!
Paul H.: Thank you for choosing AT&T. Have a great day!
Please wait while I transfer you to an operator at AT&T Wireless Customer Care.
Welcome! You are now chatting with 'Jason Reed'.
vartan: Hi Jason
vartan: I was referred from Angelo then Paul
Jason Reed: Hi Vartan, I can definitely help you with your concern and it's my goal to have all your concern resolved
today.
Jason Reed: Tell me more about it and I'll make sure to provide you answers and resolutions
vartan: I was about to check out on a Mobile Share Value Plan for 2 bring your own phone SIMs and 2 Gig shared
data for a total of $105 But then in the cart, it was trying to tack on $72 for activatiion fees, which I think should be
waived because we are bringing our own outright devicesi don't want to pay $72
Jason Reed: I would love to check and confirm the information for you.
vartan: thanks
Jason Reed: By the way, can you provide me the wireless number, last four digit of your SSN number and the account
name
vartan: Im not a customer yet
vartan: i was in checkout for a new customer for 2 Bring your own Sim Cards and Mobile Value Share plan for 2 gigs,
for total of $105/month
Jason Reed: Let me check
Jason Reed: Yes that is correct. See details of charges associated for the $105MRC plan. $55 for the 2GB and $25
each smartphone
Jason Reed: Total of $105 for unlimited talk and text to any mobile and landline plus 2GB sharwed data
vartan: But I don't want to pay $72 Activation Fee because we are bringing our own phones
Jason Reed: I understand but it is the the requirements in order for us to activate your line with AT&T.
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vartan: So you are turning a potential customer away for the Activation fees? is that what I am understanding?
vartan: What if i print out this chat and email it to cel?
vartan: ceo?
Jason Reed: Here is what we can do Vartan, if you have a discount we'll try to remove your activation fee.
Jason Reed: It's okay, you can print this out and send it to them I'm only providing you the information and we are
not yet on the recommendation and resolution part.
Jason Reed: Do you have a discount?
vartan: i dont understand what that means Jason?
Jason Reed: Are you an active employee? If yes we can enroll you for a discount and grant you the removal of your
activation fee.
vartan: active employee? where?
Jason Reed: Are you working?
vartan: oh yes i am
Jason Reed: Perfect. We can use it to apply you for a discount
vartan: ok
Jason Reed: So I would like to welcome you now and make sure that you'll enjoy the service AT&T is providing.
Jason Reed: There are many ways to remove activation fee. Okay

vartan: ok thank you Jason
Jason Reed: Please joins us and assisatnce will be provided to you
Jason Reed:

Jason Reed: I hope I was able to provide you the best information and assistance you needed today. What else can I
assist you with today?
vartan: my cart is still open
vartan: and I am about to check out
vartan: the $72 is still there
Jason Reed: Thank you for your patience Vartan, It is my pleasure assisting you today. Have a great day and enjoy
the rest of your weekend. Take care always.
Jason Reed: Port your line and we'll do what we can do on your activation fee.
Jason Reed: can you provide me your wireless number
Jason Reed: I will create a note on your account regarding this discussion. This will help us assist you in your
activation fee.
vartan: i don't like this...I just want the $72 to disappear from the cart!!
vartan: why can't you do that???
Jason Reed: How can I do that if you are not yet part of AT&T.
Jason Reed: We are just providning information yet and once you are with us that's the time we can make
arrangement on your account.
vartan: how about you make arrangement now, or I don't sign up!!
Jason Reed: I suggest we call this number 800-331-0500
vartan: What is your cep's email?
vartan: ceo
Your AT&T representative has closed the chat session.