AT&T no longer matching Sprint's 20GB for the price of 10GB promo

[kilcher]

Done! Got retentions, mentioned the Sprint deal, upgraded very easily and offered 50% off accessories (which I didn't need). Doesn't kick in until next billing cycle. So unless they lied to me (like Comcast tends to do) and I don't actually get upgraded then I'll be happy.

 

[Primejimbo]

I pressed 0 then 0 so when some answers just ask for retention?

 

[bmms8]

Done for me as well Thanks OP!

 

[jlyanks85]

Would I pay the same monthly bill for the 20 gig plan like I do with the 10 gig plan I currently have? If I decided to jump on this deal.

 

[Arran]

I'm a pretty new MacRumors forum member,

Welcome, welcome, welcome Roland!

I just called and got the deal. 20GB for the same price as my old 10GB. You rock.

 

[RCRod83]

Would I pay the same monthly bill for the 20 gig plan like I do with the 10 gig plan I currently have? If I decided to jump on this deal.

Yes. $100/mo. for 20GB instead of 10GB.

 

[Primejimbo]

Done for me as well Thanks OP!

How do you get retentions? Just ask the rep when they answer?

 

[Lylyluvda916]

its the dept you talk to when you want to disconnect your service and switch to the competitor. They will try anything to not let you leave, try to retain your business if that sounds a little more familiar

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No i can confirm its forever

Thanks! i just got it!

 

[cymolia]

I pressed 0 then 0 so when some answers just ask for retention?

Call 611, option 5, then option 6.

 

[RCRod83]

How do you get retentions? Just ask the rep when they answer?

Dial 611 and listen to the menu. It will say something like "For all other options, please press 0". Press 0. Then it will go through another series of menu options, and one of them is to cancel your service. Hit that option.

 

[Knowimagination]

Wow thanks OP, I was on the phone for literally 7 minutes only 3 of which I was talking to a rep. She was happy to switch me to 20GB with no hassles at all.

 

[Arran]

How do you get retentions? Just ask the rep when they answer?

Listen to options and select the one for "Cancel Service". I think it was 3.

Then you get to talk to someone: Just ask if they can match Sprint's deal.

 

[deeddawg]

I pressed 0 then 0 so when some answers just ask for retention?

Say you're thinking of canceling and going to another carrier; that puts you to Retentions.

No reason to be anything but pleasant and polite. Guy I talked to late this afternoon was very nice and helpful. Those guys probably catch a lot of ***** from upset customers; being nice sometimes has an even stronger effect.

BTW: I'd strongly encourage anyone considering this to get it done ASAP. I suspect as word gets around some higher-up at AT&T may pull the plug and they'll make it much harder or outright refuse to do so. Maybe not, but still best to not wait.

 

[RCRod83]

Did the title of your plan change to say 20GB instead of 10GB

 

[Arran]

BTW: I'd strongly encourage anyone considering this to get it done ASAP.

This.

Reminds me of last year's "get your AT&T upgrade fees waived" thread. It was easy at first, but I think folks got more of a runaround later on.

 

[Mac'nCheese]

Thanks for posting. The first guy said no but then I asked for retentions. Done is a few minutes. Thanks again.

 

[Lylyluvda916]

i was able to also get my data doubled and the rep gave me a $50 credit.

She was an awesome rep! That has had to have been the most pleasant call I've had with att in forever.

 

[cymolia]

Did the title of your plan change to say 20GB instead of 10GB

yes i logged into my account and it was updated to the 20gb plan. I have something like 19.2 gb left out of 20.0 gb

 

[Arran]

yes i logged into my account and it was updated to the 20gb plan. I have something like 19.2 gb left out of 20.0 gb

Same thing here. The kids are doing cartwheels in my house.

 

[RCRod83]

yes i logged into my account and it was updated to the 20gb plan. I have something like 19.2 gb left out of 20.0 gb

Hmm OK. For me it still says 10GB in the title ("Mobile Share Value Plan 10GB"), but that my data is x/20GB. But I'm wondering if maybe she only gave me a 1 month change?

 

[Scott1012]

I am a long time AT&T customer but just got an iPhone 6+ a month ago with the Next Program. If I tell them I am looking to cancel, will they just tell me that I then need to pay off the entire phone instead of offering me the 20 GB plan?

 

[Trash Can]

I am a long time AT&T customer but just got an iPhone 6+ a month ago with the Next Program. If I tell them I am looking to cancel, will they just tell me that I then need to pay off the entire phone instead of offering me the 20 GB plan?

I didn't even mention canceling service. I simply asked nicely to go from 10GB to 20 GB and that was it. Done - no hassles at all.

 

[ssl0408]

I am a long time AT&T customer but just got an iPhone 6+ a month ago with the Next Program. If I tell them I am looking to cancel, will they just tell me that I then need to pay off the entire phone instead of offering me the 20 GB plan?

Don't worry about the fact that you purchased a phone a month ago. I just placed an order today for an iPhone 6 through Apple. I didn't threaten to cancel the service. I just stated that my 10GGB plan wasn't enough data for me and I heard that Sprint has a double data promotion, and was wondering if AT&T would offer me the same promotion. You must speak to the retentions department, though.

 

[Knowimagination]

I didn't even mention canceling service. I simply asked nicely to go from 10GB to 20 GB and that was it. Done - no hassles at all.

Same here never mentioned any intention to cancel. I just said I am on the 10GB plan and wanted to see if I could double my data.

 

[sillywabbit]

Verizon is cheap, I mean stingy!