Turns out I had two lines that are available for upgrade if I pay my balance. If on your account it shows a line that does not give you a date for upgrade, it is possible that it is available now, but you have to pay whatever balance remains on your account. That was the issue with mine. It said it was not available for upgrade but did not give me a date. Talked to an AT&T rep and they said it was as long as I pay my balance. Cool beans.