That's what happened to everyone. Sometimes you won't get charged until a few days after phone comes.
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AT&T Pre-order status iPhone 6 Plus (only)
- Thread starter Love2bLeo
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Just tried to chat online with a premier rep taking the route of being very nice just to see if I could find out some actual useful information about my order. After they read verbatim what I can see myself on the online status page I asked what was the mix up that caused the orders to be filled not in first come first serve order. They told me "That didn't happen, orders are always filled in first come first serve" I then said I knew that to be completely false because I have talked to others who ordered my exact 64 SG phone who ordered several hours after me and they are getting their phones today yet I am not receiving anything. He tried to assure me saying "That is definitely not happening, I do not know where you are seeing this but no one who ordered your device after you will have their order filled before you"
...All this did was make me more mad to have someone completely lying to my face. I knew it was a lost cause so I just said thanks and have a nice day.
btw I also tried to ask nicely about how others are receiving a free leather case to make up for the mix up and he told me "no one is offering such an offer because there hasn't been a mix up"
...All this did was make me more mad to have someone completely lying to my face. I knew it was a lost cause so I just said thanks and have a nice day.
btw I also tried to ask nicely about how others are receiving a free leather case to make up for the mix up and he told me "no one is offering such an offer because there hasn't been a mix up"
Yes, same thing happened to me. But i still have a delivery date of 10-13 10-22
I wouldn't worry about it. The first "charge" was just a hold to verify you had the funds, it drops off after a few days. Many people have stated their card hasn't been re-charged (for the actual purchase) until AFTER their phones have shipped.
It's probably hit or miss. The woman def gave us a midnight blue leather case and a soft pink for our 6+. I have the order confirmation to confirm it. I'm sorry you got an ***** as a csr. This woman seemed very sympathetic and understood my frustration. We have been with AT&T for years and years and have our home set up with them. I don't know if threatening to ditch it all is what helped me...but it worked. Hope it works for you if you try again!
Honestly, I don't think they're lying. I think they are just that unaware and misinformed on how terribly bad this whole preordering ordeal has been.
Although when I spoke to a local rep and mentioned that she seemed fishy in her denial so maybe they do know and just don't care to acknowledge if since nothing can be done.
i got a non-US rep who would only read from her script...
so. very. frustrating.
She promises me my order is ok even though i never received email 2
lol me too. I really had no inital interest in the leather case but I felt like at least I'd get SOMETHING from them to justify this crap and it can protect my case until Lifeproof comes out with their version for the 6+. Then, I can turn around and give it to a friend or sell it.
I just received mine, and currently, restoring from IP5 backup. Going by your MST, ~1:55AM ordered, confirmed email 2:01AM, shipped out Saturday and delivery today.
Still here nothing.........
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I was told this morning by 2 managers and one administrator that orders are going to be pushed back again due to the demand of the space gray. Absolutely awful experience, I'm very much debating on cancelling my order and not even bothering with this phone. As much as I wanted a bigger screen, it's been one hassle after another with this preorder. And who knows what will happen once it comes to my door, doubting it ever will now.
Im happy to say I got tracking information!
Went from prepared to ship to SHIPPED with dates of oct 3-oct 15. All this happened in a matter of minutes after trying to cancel my order unsuccessfully
Coincidence?
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Went from prepared to ship to SHIPPED with dates of oct 3-oct 15. All this happened in a matter of minutes after trying to cancel my order unsuccessfully
Coincidence?
How do I invoke this guaranteed trade-in? Working 5 64GB here that is decreasing in eBay value by the day thanks to AT&T being slow to process my preorder
I just tried to call the premier line and speak to a CSR and I got the message that due to high call volumes they are unable to take my call and to call back later. Then it hangs up. Are you fricken kidding me!