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AT&T Pre-order status iPhone 6 Plus (only)
- Thread starter Love2bLeo
- Start date
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Revealing call
iPhone 6+ 64GB SG
Ordered: 3:28AM EST
Confirmation Email: 8:48AM EST
Est. Shipping: 10/2 - 10/13
Premier
Hey all just an update:
I received a call from Erica, a Customer Relations Assistant. I explained the situation many of us have seen, where our order times and shipping confirmation weren't reflecting FCFS. I referenced this thread for others who experienced the same thing. Erica informed me that they did have issues with premier. There was a latency in their system that caused all orders through premier to be entered manually. She said the time the order was submitted online doesn't reflect the time it was processed.
I asked what time my order was processed, and was shocked to find that it wasn't put through until nearly 6 hours after I submitted online. I told her that was unacceptable and that regardless of how their system failed orders should have been submitted for the time they were received.
She said, "We aren't sure what caused the problem. We are investigating. We do know that we messed up and that the combination of a failure in our system and low inventory has left some customers upset."
I asked what can be done to make it right, and she told me essentially nothing. I told her I have screenshots with time and date stamp of when my order was submitted online. She asked me to send those to her and she would see about "pushing up" my order or compensating me.
Just wanted to share that, as it's really the first time I've heard of an ATT official admitting we messed up. Doesn't make things better but it's satisfying to hear that they are aware of the issue.
iPhone 6+ 64GB SG
Ordered: 3:28AM EST
Confirmation Email: 8:48AM EST
Est. Shipping: 10/2 - 10/13
Premier
Hey all just an update:
I received a call from Erica, a Customer Relations Assistant. I explained the situation many of us have seen, where our order times and shipping confirmation weren't reflecting FCFS. I referenced this thread for others who experienced the same thing. Erica informed me that they did have issues with premier. There was a latency in their system that caused all orders through premier to be entered manually. She said the time the order was submitted online doesn't reflect the time it was processed.
I asked what time my order was processed, and was shocked to find that it wasn't put through until nearly 6 hours after I submitted online. I told her that was unacceptable and that regardless of how their system failed orders should have been submitted for the time they were received.
She said, "We aren't sure what caused the problem. We are investigating. We do know that we messed up and that the combination of a failure in our system and low inventory has left some customers upset."
I asked what can be done to make it right, and she told me essentially nothing. I told her I have screenshots with time and date stamp of when my order was submitted online. She asked me to send those to her and she would see about "pushing up" my order or compensating me.
Just wanted to share that, as it's really the first time I've heard of an ATT official admitting we messed up. Doesn't make things better but it's satisfying to hear that they are aware of the issue.
Holy ***** just refreshed and I have a tracking number! It finally shipped! IPHONE 6 PLUS GOLD 64GB AT&T PREMIER ORDER AT 6:43AM CENTRAL TIME RECIEVED CONFIRMATION AT 7PM CDT! COMING TO CHI-TOWN!
Agent 'pretty much guarantee you will get your phone this week"
Ordered 64GB + SG
3:40am CST
Confirmation email at 8:04am CST
Premier Customer
Email said 14-21 days
changed to 11/9-27 finally to 10/2-13
Spoke to a nice rep on the phone. She said "OH you ordered the famous one"
The shipping dates we have posted are the dates we were given the day before launch. You will most definitely get your phone before 10/2. In fact I can "pretty much guarantee you that your phone will ship this week"
For whatever that is worth. Meanwhile my husband shows me all the cool features on his regular 6. Trying to be patient. But I am the one who got up at 1:55am to order and sat up tlll 3:40.
Ordered 64GB + SG
3:40am CST
Confirmation email at 8:04am CST
Premier Customer
Email said 14-21 days
changed to 11/9-27 finally to 10/2-13
Spoke to a nice rep on the phone. She said "OH you ordered the famous one"
The shipping dates we have posted are the dates we were given the day before launch. You will most definitely get your phone before 10/2. In fact I can "pretty much guarantee you that your phone will ship this week"
For whatever that is worth. Meanwhile my husband shows me all the cool features on his regular 6. Trying to be patient. But I am the one who got up at 1:55am to order and sat up tlll 3:40.
.... And then I woke up.. Must have dozed off for a minute. Still pending shipment. No orders have shipped since this AM. Just going to face the facts. Our orders are probably going to all be pushed back when this low inventory is made worse by the iPhone 6 plus being released GLOBALLY in the next day. Hoping I get it for Thanksgiving so I can Instagram my Turkey.
Last edited:
Ahhhhh. I'm in Chicago too but I ordered a SG. That makes me feel a little better though. I thought they just forgot about Chicago haha
That's great if they can help you, but THEY SHOULD BE PUSHING ALL OF US UP TO FIX THIS ****ING PROBLEM!!!
God. Seriously, **** these guys. This is awful service.
Lol.
I sure hope that's not true. The thought of others YET AGAIN getting phones before is is just ridiculous.
Still waiting but hope this is sign that I+SG's are finally rolling!
iPhone 6+ 64GB Space Grey
Pre-Ordered 3:16AM EST on 9/12, Confirmation at 4:46AM EST on 9/12
Located in MI
Premier customer
Date: Original 10/31 moved on 9/13 to New standing date of 10/2.
It's TRUE someone posted Apples ad here yesterday. Google it. That's why I think we will start getting pushed back and wait even longer. God I hope I'm wrong.
You know we've been busting on ATT (AND RIGHTLY SO for the FCFS fiasco) but why Apple didn't anticipate the HUGE DEMAND the biggest iPhone ever would have is beyond me. Why did they not have a massive stock already ready to go for the 6+ as they did and do for the 6 is beyond me.
This. All the Premier customers getting fulfilled is nice, but doesn't really move the needle for me.
It says shipped. I got the text from FedEx just before 9am, and got a text from AT&T almost two hours later. My account had already updated by the time I received the FedEx text.
I'm just almost beside myself that they ****ed us over this hard with these orders that had to be manually entered SEVERAL hours later than the beginning of pre-order.
DAMN IT
And now that I've been playing this stupid dance with them since 9/12, it's actually (in theory) FASTER to wait this ******** out than to try to get it any other way (the 6+ is in extremely limited supply in Indiana). Apple.com still says 3-4 weeks to ship, and now depressingly 10/2 is "only" 10 days from now.
Of course, it could also be as late as 10/13, I suppose..... yet that's still then 21 days, versus 21-28. *shoots self in head* :/
Again, it comes down to failing to do what they promised to do: FIRST COME FIRST SERVE. They COMPLETELY screwed us over in that respect.
DAMN IT
And now that I've been playing this stupid dance with them since 9/12, it's actually (in theory) FASTER to wait this ******** out than to try to get it any other way (the 6+ is in extremely limited supply in Indiana). Apple.com still says 3-4 weeks to ship, and now depressingly 10/2 is "only" 10 days from now.
Of course, it could also be as late as 10/13, I suppose..... yet that's still then 21 days, versus 21-28. *shoots self in head* :/
Again, it comes down to failing to do what they promised to do: FIRST COME FIRST SERVE. They COMPLETELY screwed us over in that respect.