Mr. Stephenson,
By now you have heard the many stories of AT&T customers who pre-ordered their iPhone 6 Plus from AT&T, only to be told to expect their phones many weeks after launch day, while those that ordered later are seeing their phones delivered sooner, many are receiving them today. Unfortunately I am one of those unfortunate customers that is not receiving a phone today, my order was acknowledged via email at 03:22 AM CDT September 12, 2014. Currently my order shows an expected shipping date of between Oct 13 - Oct 22. The reason I ordered my phone in the middle of the night on pre-order day was due to the fact that AT&T advertised a "first come, first served" policy. Based on what I am reading online, and based on the silence of AT&T as a company with regards to this subject, this has not happened.
Why?
I have been an AT&T customer since Cingular sponsored Robby Gordon's NASCAR in 2002. I have stayed loyal to AT&T for many years. My family and I currently have three iPhone and one iPad plan with plans to add another line. With all of the advertising money spent trying to attract new customers, I have to ask, "What about me, the loyal customer?" I pay my bills on time. We buy new phones every year. Do I not matter? I do not plan to cancel my AT&T service, I like your products and your coverage, but this behavior is not consistent with a company that bills itself as World Class.
I expected a phone in a few days, not a few weeks. I hope that AT&T can do better in the future.