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AT&T Pre-order status iPhone 6 Plus (only)
- Thread starter Love2bLeo
- Start date
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Let me know if you find out a way to get it at an Apple Store! I'd much rather get it there than wait on ATT.
So dang frustrating. Just left the Apple Store and they have the silver 6+ in 128. My space grey on order apparently is never neverland thanks to att. This might just be my last go around with att and will change service in a year or two. If the silver had a black face I would just get it instead of the SG.
No stock in Apple Stores in Fl stuck waiting on ATT
Ordered 9/12 9 AM 6+ SG 16 G 877 preparing to ship 10/31-11-11
B/C @ 3 AM Apple sent reservation E-mail went to ATT never expecting this badly handled mess!
I was upgrade eligible and put it on 24 mo next plan
I just got my regular bill and the sales tax and next payment should appear
on next month's bill if I ever get my phone.
Spec ops holster and griffin Survivor All-Terrain Case with cardboard mockup of Iphone 6+
Ordered 9/12 9 AM 6+ SG 16 G 877 preparing to ship 10/31-11-11
B/C @ 3 AM Apple sent reservation E-mail went to ATT never expecting this badly handled mess!
I was upgrade eligible and put it on 24 mo next plan
I just got my regular bill and the sales tax and next payment should appear
on next month's bill if I ever get my phone.
Spec ops holster and griffin Survivor All-Terrain Case with cardboard mockup of Iphone 6+
Last edited:
Yes I was told it would be on next month bill within 30 days after phone activated.
I just hopped over to the Apple.com preorder thread to see what's happening on their end. Don't make the same mistake I did... everyone is comparing their individual tracking statuses from China... and seeing some of their order dates is infuriating (ie. 6+ 128 SG ordered 9/20 and shipped 9/27).
I want to scream. Whooooosaahhhh
I need a chocolate.
___________________
Premier, 128GB SG 6+, ordered 9/12 8:08a, still on backorder
I want to scream. Whooooosaahhhh
I need a chocolate.
___________________
Premier, 128GB SG 6+, ordered 9/12 8:08a, still on backorder
That might make me more upset. If they have my phone sitting in a warehouse waiting to ship it with the same people that ordered DAYS after us, it's just a bigger slap in the face. And why?
I do know I haven't seen anybody getting shipping info for a while, so maybe that's the reality. I have no idea. I've really learned my lesson though, I don't care how long I have to wait for it to go through with apple ATT can suck it. At this point, even with a mass shipment tomorrow we have to wait till Monday for delivery. I was pretty patient up until this afternoon.
My letter to the AT&T CEO
Long time lurker. Keep getting a bit more irked every day. If for no other reason than to feel a little better about such a rotten situation, today I sent this to AT&T's CEO via e-mail:
Dear Mr. Stephenson:
Since your customer service agents are either inept, left completely in the dark, or totally uninterested in providing any actual information, I write to you to request that AT&T take some kind of positive action in relation to my order.
Ive been a loyal AT&T customer for well over ten years, and I have pre-ordered a few of the prior iPhone versions from AT&T in the past. In connection with this release, the lack of actual customer support, communication, or progress from AT&T has been extraordinary even by AT&T standards.
Based upon this most recent pre-order" experience, unless my concerns are addressed I will fulfill my current contractual commitments to AT&T and then will immediately change carriers.
I ordered an iPhone 6+ Space Grey 64GB, and yet (inexplicably), this was changed to an iPhone 6+ Space Grey 16GB. AT&T sent me a Confirmation of my order via e-mail on 9/12/2014 12:52 a.m. Pacific time, and an e-mail with the subject Your recent ATT order status on 9/12/2014 3:34 a.m. Pacific. A CSR confirmed that my order was placed in line for shipment at 3:34 a.m. (5:34 a.m. Central).
When I attempted to place a second order for the 64GB version (Order #162691******), AT&T immediately cancelled it. When I called customer service (on 9/12, around noon Pacific) to request that the order for the 64GB be reinstated and that the 16GB order be cancelled, my request was refused.
When I spoke to a CSR (multiple times, first on 9/12 around noon Pacific) to attempt to get some assistance with correcting this order, I was told that I could either cancel the order (and go to the back of the line, and the CSRs were clear that if I cancelled I wouldnt see any iPhone until November), or wait for the order to arrive and either keep the 16GB version or return it to an AT&T store for an exchange (which I would likely have to wait an additional period of days or weeks potentially into November to receive).
It is now October 2, and despite todays CSR stating that my phone is in AT&Ts warehouse awaiting shipment, my order is still shown as on Backorder on the 877 order status line. Meanwhile, other customers who ordered the SAME EXACT phone at the SAME time that I ordered or LATER have already received shipments from AT&T.
I attach a word document from just one of the threads on the AT&T Community Forum that shows nine customers who ordered the same phone at the same time or after the time I placed my order, who have received shipments. Some of these customers have already had their phones for over a week. Other forums, including the various threads on MacRumors.com, confirm that this is a widespread situation, which is contrary to AT&Ts stated policy of first come, first served.
I understand that Apple has released a product that is in high demand, perhaps even higher demand than anyone expected. However, that should be a good problem for Apple and AT&T, and one that doesnt generate so much frustration and irritation for customers.
The failure (and source of aggravation for the customer) involves AT&Ts lack of communication or provision of meaningful status information and its failure to carry out its own stated policy first come, first served. It appears that preference is being arbitrarily shown to certain customers, while others like myself are left wondering if 10 years of loyalty means anything at all to AT&T.
Id appreciate if you could send me an iPhone 6+ Space Grey 64GB immediately. Otherwise, consider me an AT&T customer under duress at present, and a former one as soon as possible.
Regards,
Long time lurker. Keep getting a bit more irked every day. If for no other reason than to feel a little better about such a rotten situation, today I sent this to AT&T's CEO via e-mail:
Dear Mr. Stephenson:
Since your customer service agents are either inept, left completely in the dark, or totally uninterested in providing any actual information, I write to you to request that AT&T take some kind of positive action in relation to my order.
Ive been a loyal AT&T customer for well over ten years, and I have pre-ordered a few of the prior iPhone versions from AT&T in the past. In connection with this release, the lack of actual customer support, communication, or progress from AT&T has been extraordinary even by AT&T standards.
Based upon this most recent pre-order" experience, unless my concerns are addressed I will fulfill my current contractual commitments to AT&T and then will immediately change carriers.
I ordered an iPhone 6+ Space Grey 64GB, and yet (inexplicably), this was changed to an iPhone 6+ Space Grey 16GB. AT&T sent me a Confirmation of my order via e-mail on 9/12/2014 12:52 a.m. Pacific time, and an e-mail with the subject Your recent ATT order status on 9/12/2014 3:34 a.m. Pacific. A CSR confirmed that my order was placed in line for shipment at 3:34 a.m. (5:34 a.m. Central).
When I attempted to place a second order for the 64GB version (Order #162691******), AT&T immediately cancelled it. When I called customer service (on 9/12, around noon Pacific) to request that the order for the 64GB be reinstated and that the 16GB order be cancelled, my request was refused.
When I spoke to a CSR (multiple times, first on 9/12 around noon Pacific) to attempt to get some assistance with correcting this order, I was told that I could either cancel the order (and go to the back of the line, and the CSRs were clear that if I cancelled I wouldnt see any iPhone until November), or wait for the order to arrive and either keep the 16GB version or return it to an AT&T store for an exchange (which I would likely have to wait an additional period of days or weeks potentially into November to receive).
It is now October 2, and despite todays CSR stating that my phone is in AT&Ts warehouse awaiting shipment, my order is still shown as on Backorder on the 877 order status line. Meanwhile, other customers who ordered the SAME EXACT phone at the SAME time that I ordered or LATER have already received shipments from AT&T.
I attach a word document from just one of the threads on the AT&T Community Forum that shows nine customers who ordered the same phone at the same time or after the time I placed my order, who have received shipments. Some of these customers have already had their phones for over a week. Other forums, including the various threads on MacRumors.com, confirm that this is a widespread situation, which is contrary to AT&Ts stated policy of first come, first served.
I understand that Apple has released a product that is in high demand, perhaps even higher demand than anyone expected. However, that should be a good problem for Apple and AT&T, and one that doesnt generate so much frustration and irritation for customers.
The failure (and source of aggravation for the customer) involves AT&Ts lack of communication or provision of meaningful status information and its failure to carry out its own stated policy first come, first served. It appears that preference is being arbitrarily shown to certain customers, while others like myself are left wondering if 10 years of loyalty means anything at all to AT&T.
Id appreciate if you could send me an iPhone 6+ Space Grey 64GB immediately. Otherwise, consider me an AT&T customer under duress at present, and a former one as soon as possible.
Regards,
I sent Randall an email last week. His Secretary did call me back but didn't give me any rncouragement at all. Said told me I would not recieve until Nov. So you may hear from the poor lady. She was not rude But pretty irritated. I decided to send again but told him don't bother to have his secretary's call me unless she can give me some encouragement. I can get the back order message dialing 877. I told him same thing. If I don't recieve my phone before my 82nd birthday in nov I will cancel my next, finish my old contract and after Feb when my old contract done I will sever all contact with Att. I told him I was willing to give Att benefit of a doubt but as this thing drags on I am really upset with them.
Ordered at my local AT&T store on 9/12 around 2pm. 3 6+ SG 64gbs still on back order with November shipping dates. Never ordering from AT&T again... Actually contemplating on switching to Verizon for the next phone... *sighs*
6+ 64Gb Silver
I ordered mine on Sept. 19 at AT&T about 30 minutes after they opened. (I waited in line about 4 hours in hopes they'd have the 6+ in stock.) Original email had shipping dates of 11/9 to 11/27. Received an email the next Monday changing the order to preparing to ship but with the same ship dates.
Surprisingly, none of the Apple stores within 3 hours of me have had any of the 6+ 64Gb silver in stock and have never had any of the 6+ SG. I'm starting to think something is fishy...
I ordered mine on Sept. 19 at AT&T about 30 minutes after they opened. (I waited in line about 4 hours in hopes they'd have the 6+ in stock.) Original email had shipping dates of 11/9 to 11/27. Received an email the next Monday changing the order to preparing to ship but with the same ship dates.
Surprisingly, none of the Apple stores within 3 hours of me have had any of the 6+ 64Gb silver in stock and have never had any of the 6+ SG. I'm starting to think something is fishy...
I know we have been focusing on our estimated delivery dates and just thought about something that made me even more mad. If they stay true to the November 9-27 dates at the latest then that just makes them look even more stupid if we have to wait 2 months or more on a pre order. Not saying that they will deliver but Att and Apple may just be that stupid. This is ridiculous.
Sold Out!
Every store in Fresno is sold out of iPhone 6 Plus or they haven't recieved shipment yet.
Ugh The Struggle is Real.
Order Sept 28, email stat preparing to ship. But dates of Nov 04-14.
Tell me someone had a far date but recieved it early.
I just want my phone.
Every store in Fresno is sold out of iPhone 6 Plus or they haven't recieved shipment yet.
Ugh The Struggle is Real.
Order Sept 28, email stat preparing to ship. But dates of Nov 04-14.
Tell me someone had a far date but recieved it early.
I just want my phone.
I haven't followed this thread for about a day. Are there still people who pre ordered on 9/12 that still don't have their phone? If so, that's beyond messed-up and I'm sorry you don't have your phone.
I've had my phone for a day and really like it, and I'm glad I went to the Apple store. It was a pain to get my account straightened out but they finally returned my upgrade eligibility.
The guy at the Apple store said I could return my phone and re-buy it through the Next plan when my upgrade was restored.
Just for info I got the 128GB Gold 6 plus. I originally ordered the 64GB 6+ on 9/12 but then canceled my preorder. I reordered again on 9/20 and canceled that order yesterday after I bought my phone at the Apple store.
At first I was telling people to wait but, now I would say, if you can find an Apple store in your area that has the phone you want, go for it. I think the only reason I had an issue is because I canceled twice. Just make sure you can reserve the phone before you cancel.
I've had my phone for a day and really like it, and I'm glad I went to the Apple store. It was a pain to get my account straightened out but they finally returned my upgrade eligibility.
The guy at the Apple store said I could return my phone and re-buy it through the Next plan when my upgrade was restored.
Just for info I got the 128GB Gold 6 plus. I originally ordered the 64GB 6+ on 9/12 but then canceled my preorder. I reordered again on 9/20 and canceled that order yesterday after I bought my phone at the Apple store.
At first I was telling people to wait but, now I would say, if you can find an Apple store in your area that has the phone you want, go for it. I think the only reason I had an issue is because I canceled twice. Just make sure you can reserve the phone before you cancel.
Someone help me here. What is the usefulness of http://flightaware.com/live/iphone? It says, "Once you've received your UPS tracking number from Apple you can use this handy map". But, I didn't think we will get tracking numbers until it's on ground in the US anyway? Is it for people that ordered on Apple.com? Do apple.com orderers get tracking numbers earlier that att.com orders? I got my wife a gold 6 128 and here was the grand total of all tracking provided?
Attachments
Also, has anyone tried to contact apple directly about an order they placed thru att.com?
Unfortunately no Apple stores are near me and all retailers selling Apple products are sold out. The AT&T store where I live said they got 3 6 +'s and have been told not to hold their breath for more till November.
They sent THREE 6+'s to a city of 50,000+.
Infuriating.
They sent THREE 6+'s to a city of 50,000+.
Infuriating.
When you order from Apple you get tracking from China via UPS. ATT doesn't give you tracking until they get the phones from Apple, process and short them then you get your shipping info, presumably.
I'm starting to believe the iPhone 6+ SG 128gb is a myth. I've seen diffrent people getting all other models here & there but, never a 6+ SG 128gb.
Yep, I'm waiting on this phone also. I honestly did not think I'd have to wait this damn long.