this is what chat csr said to me
"The device you have ordered is in high demand. You are placed in the queue based on when the system fully processes an order. It is not based on when you placed the order. Unfortunately I am unable to see if you were one of the first customers to place the order. I realize it has been awhile, however we are working diligently to get them out as soon as possible. I apologize for the inconvenience."
bunch of malarkey I say
"The device you have ordered is in high demand. You are placed in the queue based on when the system fully processes an order. It is not based on when you placed the order. Unfortunately I am unable to see if you were one of the first customers to place the order. I realize it has been awhile, however we are working diligently to get them out as soon as possible. I apologize for the inconvenience."
bunch of malarkey I say