I ordered two iPhone's (a 6 and a 6+) from AT&T at about 12:20am PST the night of the pre-order. My wife and I both got the 5S on launch day last year, so after the last week or so of comparing all options on the best/cheapest way to get the iPhone 6 for people like us who get a new iPhone every year, I determined that adding two new lines was the best way to go. So I add the two lines, order the phones, check out with relative ease, and go to bed. I wake up to multiple emails from AT&T the next day saying there is an issue processing my order, and it has to do with my credit card. I check my bank statement, and there’s an AT&T charge, but the amount is equal to the price of only one phone (the 6+), not two.
So I spend the next 24 hours or so trying to call into AT&T Premier support as I've been directed to do in the email AT&T sent me, but no avail, can't get through. FINALLY, on Saturday morning, after sitting on hold for three and a half orders (I kid you not, see picture), I finally get through to an operator. She basically tells me that my entire order is held up, and never got a "place in line" so to speak, so it'll be like I'm placing the order now for the new phones at that moment, and my delivery date will reflect that. I ask why the 6+ order processed and was charged, yet did not get a “place in line.” Operator says it’s because the other phone on the order didn’t process, and when I ask her why it would be any different since the credit card information was only entered once for the whole order which both phones are on, she is upfront and says, basically, that she doesn’t really know and wouldn’t want to give false information. So now my iPhone 6+ has a delivery date of 11/9/14 to 11/27/14, even though I ordered it 20 minutes after midnight and the payment processed right away (my wife's 6 will be here about 10 days after launch supposedly). I think, alright whatever, I have to wait a couple extra months for my phone, but whatever. I’ll take a $100 hit on what I sell my old phone to Gazelle for, but whatever, at least I’m getting the new phone this year. Hang up the phone thinking I’m good to go.
Log on to AT&T later in the day, and somehow my order is now THREE new iPhone’s and THREE new lines. Apparently the operator I spoke with doubled up my iPhone 6+ order somehow, while re-processing the credit card info for the iPhone 6 that caused the error originally. So I’ll probably have to sit on hold for another three hours to get this new issue corrected, get my money refunded on the third iPhone since they already charged me, get the third new line cancelled, etc. Not to mention, I added two lines so me and my wife could upgrade to the new iPhone every year, but of course now that I won’t have my 6+ until late November, my upgrade date will be November of 2016, so I probably won’t be eligible right away when that year’s iPhone gets released. THANKS AT&T, you’ve really outdone yourself.
My situation kind of is what it is I think, since all “new line” orders have to go through AT&T, but let me know if any of you have any advice on what you’d do in this situation (besides cancel your AT&T account, I’ve already been to that ledge and back).
