I've been watching you all since it began and I have chosen to reveal myself now to impart this bit of CS experience upon all of you.....
....and bitch about not getting my 6+ SG 128gb ordered at 1207am PST on the 12th through my AT&T premiere account that has a 10/2-10/13 shipping date.
Take a look at this email i just received from Spigen whom i ordered a case from about 5 days ago and had yet to receive shipping confirmation or an order update.....
"Dear Loyal Spigen Customer ,
First we want to say thank you so much for the immense amount of support. The high demand and popularity of Spigen is largely due to your contribution and your business with us.
That is without a doubt the most important thing to us, you, the customers.
With the huge growth spurt, there have been a few setbacks with our communication and shipping. We completely understand that this time of waiting may be a huge inconvenience. We wanted to take this time to let you know that we are fully aware of the problems and we are doing everything we can to make it right.
So we kindly ask if you can please wait a little longer for your questions to be answered because we are getting through them currently.
If you have not already, please check out our Support Center at spigen.desk.com. For frequently asked questions.
FOR SHIPPING INQUIRIES:
If you are wondering about your shipping status, currently Spigen.com has a 7-10 business day extended handling time on any iPhone 6 and iPhone 6+ items. Normal orders have a 3-5 business day handling time. Our warehouse team is working around the clock at full capacity to try and get out our orders as quickly as possible. We assure you will be getting them and we appreciate your generous amount of patience.
FOR CANCELLATION INQUIRIES:
Please be assured that we are currently sorting through all the cancellation requests. We are trying to process as many refunds as possible. If you have sent us an email, we will be getting back to them. In the case that your order ships out before we can cancel the shipment, you can always return it back to us by:
1) Marking the UNOPENED mail package as "Return to Sender" and the post office will send it back to us. We will issue a full refund on all orders that had previously submitted a cancellation request.
2) If you do open the package, you may need to pay for the return shipping back, but we will honor the full refund instead of the standard-return product refund.
FOR EMAIL RESPONSES:
We are sincerely and so sorry that we are not able to get back to you as soon as we would like to. Please know that we did receive your email and our agents will be getting to them as soon as they are able to. We really want to get back to all of our customers as soon as possible since we do want to help as much as we can. We thank you so much for your great patience with us!
Thank you again for bearing with us at this time and please know that you are a valuable customer to us here at Spigen!
With Warm Regards and Gratitude,
Spigen Customer Care"
This simple gesture went a LONG way with me, especially after the garbage customer service we've all received from AT&T during this pre-order debacle. I've yet to receive another email from AT&T since my initial confirmation order at 3:57am CST on the 12th and 2 text messages the next day. It's unacceptable and if i thought i had a better choice out there for a wireless carrier that was worth switching to, I would. Thoughts?
