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AT&T Pre-order status

Jjd6290 said:
False. Order was completed before 4:00am. My claim had absolutely nothing to do with my phone shipping. Nor did I 'demand' they rush it either.

The focus was on AT&T's miscommunication and unprofessionalism between CSR's, and that I've already been billed (and will continue to be billed) for a product I do not have. Imagine signing up for a new car lease, yet you can't drive it for two months, even though you're making payments. It just sits in a parking lot somewhere while you pay away. Also, any time you try to correct the matter you're stuck on hold for an hour, or bouncing back and forth from foreign CSR to foreign CSR reading the same script with no solution. Outrageous.
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You just confirmed my statements.

You analogy is completely off. The car you buy is right there in front of you and you get it immediately. There aren't millions of other people waiting for the same car that you're looking at.

This whole iPhone pre-order thing is a logistical nightmare. Can you IMAGINE how many impatient, rude calls every ATT CSR is getting every day?

The CSRs don't have some magic box in front of them that will let them magically solve every issue you're having. All they know is what is on the screen in front of them, which is probably the same thing we see when we lookup the order status online.

The phones are in high demand and ATT does not have your phone yet. When they have it, they will send it. It is as easy as that.
 
Donkey.Lips said:
Being premier makes zero difference what so ever. It's just a big ***** up on AT&T's part.
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msyq said:
Go here: https://forums.macrumors.com/threads/1785402/

If one person states premier has priority, then maybe it's a false assumption. But when pretty much everybody non premier posting say the same, I think there's some truth to it.
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This thread is now pointless as the only people left are 6+ users... and it's just a lot of arguing.

Go here for a productive thread and conversation.

https://forums.macrumors.com/threads/1779200/
 
Several of my fellow engineers at work have received their AT&T phones ahead of the promised ship dates. That's the same experience I have each year.
 
Jrnation109 said:
This thread is now pointless as the only people left are 6+ users... and it's just a lot of arguing.

Go here for a productive thread and conversation.

https://forums.macrumors.com/threads/1779200/
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Lol all of these threads Are pretty much pointless. There is literally no commonality with what everyone's stating in any thread.

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msyq said:
Go here: https://forums.macrumors.com/threads/1785402/

If one person states premier has priority, then maybe it's a false assumption. But when pretty much everybody non premier posting say the same, I think there's some truth to it.
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I am a premier customer who ordered at 12:03 on the 12th and still no change in my order where others on here with the same phone that are non premier who ordered after got it on launch day.
 
I've been hearing rumors that there's multiple lawsuits against AT&T for not having iPhones 6 and 6+'s on-time. People are signing a petition..
 
ThePcPilot said:
Woke up this morning to 877 number saying it's processing.
Last night it was on backorder. 6+ 64gb SG ordered 3:20am EST on the 12th.
In the 10/2 - 10/13 slot. Also now says preparing to ship on website instead
of processing. Hopefully tracking numbers to follow later today!
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UPDATE 12:45 PM EST Showing Shipped. Awaiting tracking.
 
Jukoer3426 said:
I've been hearing rumors that there's multiple lawsuits against AT&T for not having iPhones 6 and 6+'s on-time. People are signing a petition..
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I would think it would be more of an apple issue. Att for fcfs but Apple for supply. Then again, you'd need proof you were promised a specific date, I know everything I've received has been an "estimate".
 
Non premier here,

Got a weird status from ups tracking on my case order from Apple it said "The receiver has been requested to provide warehouse entry details necessary for clearance." Called ups and they logged into in and said they would call back. And sure enough 15 min later Brenda called from ups in Kentucky. She said my case order was with 5000 iPhones from China and they will release my case once they go though the entire shipment. I then told her that I was also waiting for tracking on a iPhone 6+ and she said if she saw anything else with my address on it she would call me!!! How cool!!! Although I have doubts that any thing else is coming to me besides the case it was nice that she offered.

I wish that Att was as genuine as UPS
 
Well aint this precious!


Amanda: Correct
Amanda: My order # is 0192-XXXXXXXX
Marissa: I would be happy to help you with that, Amanda. Please allow me a few moments to locate your order.
Marissa: Would you like your estimated shipment dates?
Amanda: Yes. I want to know why people who ordered after me are receiving their orders before me.
Amanda: For the same exact phone
Marissa: Your estimated shipment dates are between 9/30/14 and 10/2/14.
Amanda: Why are those dates different than what is on the web site?
Marissa: There has been a mess up with the estimated shipment dates, due to so many pre orders.
Amanda: Why was I charged a $40 upgrade fee for a phone I don't have?
Marissa: It is just a pending charge, which will be taken out of your account once your package ships.
Marissa: Is there anything else I can help you with today, Amanda?
Amanda: Yes, can you tell me when exactly my order was placed in your system?
Marissa: 9/12/14
Amanda: I mean time-wise
Marissa: It does not tell me what time you placed the order.
Amanda: ok thank you


Short version:

- AT&T admits the dates are all screwed up
- Dates on website might be inaccurate, who even knows anymore
 
Jukoer3426 said:
I've been hearing rumors that there's multiple lawsuits against AT&T for not having iPhones 6 and 6+'s on-time. People are signing a petition..
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why is it art's fault ??? from the get go apple had said iPhone 6 plus would be in short supply did anyone not pay attention to that ?

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zombiedictator said:
Well aint this precious!


Amanda: Correct
Amanda: My order # is 0192-XXXXXXXX
Marissa: I would be happy to help you with that, Amanda. Please allow me a few moments to locate your order.
Marissa: Would you like your estimated shipment dates?
Amanda: Yes. I want to know why people who ordered after me are receiving their orders before me.
Amanda: For the same exact phone
Marissa: Your estimated shipment dates are between 9/30/14 and 10/2/14.
Amanda: Why are those dates different than what is on the web site?
Marissa: There has been a mess up with the estimated shipment dates, due to so many pre orders.
Amanda: Why was I charged a $40 upgrade fee for a phone I don't have?
Marissa: It is just a pending charge, which will be taken out of your account once your package ships.
Marissa: Is there anything else I can help you with today, Amanda?
Amanda: Yes, can you tell me when exactly my order was placed in your system?
Marissa: 9/12/14
Amanda: I mean time-wise
Marissa: It does not tell me what time you placed the order.
Amanda: ok thank you


Short version:

- AT&T admits the dates are all screwed up
- Dates on website might be inaccurate, who even knows anymore
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do you not understand estimate ?
 
I'll add a shipment here too. 64 gig silver plus, premiere. Ordered at 3:30 pm and will be delivered tomorrow. No rhyme or reason to these shipments.
 
draven898 said:
why is it art's fault ??? from the get go apple had said iPhone 6 plus would be in short supply did anyone not pay attention to that ?

----------


do you not understand estimate ?
Click to expand...

I don't understand how a multi-billion dollar Fortune 11 company can't do basic record keeping.

I'm not angry that they don't have enough stock to fill my order on day 1. It's just cartoonish how terrible their order tracking infrastructure is. Or maybe the CSRs are just lying, which is possible.
 
I should have waited in line then this fiasco.........

preorder.. yeah you'll get your phone sooner than everyone else..........................




yeah okay..
 
Another shipment

Another update.. I ordered 2, one just shipped, the other is still backordered:

Shipped:
16GB 6+ Gold
Ordered: ~3:30 AM EST
Premier: yes

Not Shipped:
16GB 6+ SG
Ordered: ~3:45 AM EST
Premier: yes

Strangely the order status at att.com shows shipped with tracking, but the premier site still says backordered.
 
I ordered an iPhone 6+ 64gb Silver on 9/12 at 5:30 pm. I was out of town and couldn't log in prior. My estimated delivery date has been 11/9-11/27 the entire time. Today I called the 877 number and my status went from "back ordered" to "processing". I just received a shipping number through fedex for delivery tomorrow. The account is a premier account. I've been following the att threads from the start and wanted to post so people who are quoted in November can see that hopefully they won't actually have to wait until thanksgiving!
 
Oryanna84 said:
I ordered an iPhone 6+ 64gb Silver on 9/12 at 5:30 pm. I was out of town and couldn't log in prior. My estimated delivery date has been 11/9-11/27 the entire time. Today I called the 877 number and my status went from "back ordered" to "processing". I just received a shipping number through fedex for delivery tomorrow. The account is a premier account. I've been following the att threads from the start and wanted to post so people who are quoted in November can see that hopefully they won't actually have to wait until thanksgiving!
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You trollin? If this really happened, there is going to be a riot.
 
ssidev said:
You trollin? If this really happened, there is going to be a riot.
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I'm not. I just posted the same thing over in the att 6+ thread. I have no idea how they are doing shipping over there but it is clearly not first come first serve. Shipping label created at 12:09 pm est.
 
Oryanna84 said:
I'm not. I just posted the same thing over in the att 6+ thread. I have no idea how they are doing shipping over there but it is clearly not first come first serve. Shipping label created at 12:09 pm est.
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Daaaang. The only other explanation would be that there is an overage of that model/size, but I doubt it. :eek:
 
So it seems like the people that actually ordered at 3a EST or around that are f'd and not getting shipping info. Whereas people that placed their orders way later during the day have tracking info or already have their phones. Sure... first come first serve... yeah right!!
 
This is really getting frustrating. It makes me feel like there is something wrong with my situation.
 
I ordered at 3:30 pm on the 12th. No way I should have gotten shipped before any of you either. I'm sorry it's not fair.
 
Jukoer3426 said:
So it seems like the people that actually ordered at 3a EST or around that are f'd and not getting shipping info. Whereas people that placed their orders way later during the day have tracking info or already have their phones. Sure... first come first serve... yeah right!!
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Well, I ordered on the 18th and at the time there was a 2-week difference in estimated shipping date for a 64GB Space Grey 6 vs a White or Gold one. I can definitely see later orders on some SKUs shipping before earlier orders on other SKUs.
 
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