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AT&T Pre-order status
- Thread starter logun08
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Well I've been chosen!!!!!
Iphone 6+64 SG
Order 310am 9/12
Site says still processing
Thank god, I've been walking around on my iphone5s in my new plus case. (Sad I know)
Iphone 6+64 SG
Order 310am 9/12
Site says still processing
Thank god, I've been walking around on my iphone5s in my new plus case. (Sad I know)
I see my gf ordered a regular 6 yesterday or the day before and got a 10/17-10/27 date .. Something like that.. Found it odd since most shipping delays are with the + model...
To be clear, I believe you can have NEXT and unlimited data, but from what I understand you don't get the associated discount from NEXT unless you use a family share plan. So you're basically just using NEXT as a 0% finance program.
Those who received their phone are probably too busy playing with their phone and won't look here anymore, but has anybody called the 877 number, got the order being processed message, was told the initial delivery winder (for me it's 10/13-10/22) yet still received their phone a couple of days after? Just wondering...
just ordered
Ordered a 64gb silver 6 thru the premier site. Lets see how long it takes. Its just my wife and i and i went with the next thing with 10gb data at 12 months. ! is out of contract right now and the other will be in a year. This damn next thing i so confusing i finally said F#$% it, i'll just order with it and figure out later. LOL Do they offer trade in value for iPhone 5 16gb?
Ordered a 64gb silver 6 thru the premier site. Lets see how long it takes. Its just my wife and i and i went with the next thing with 10gb data at 12 months. ! is out of contract right now and the other will be in a year. This damn next thing i so confusing i finally said F#$% it, i'll just order with it and figure out later. LOL Do they offer trade in value for iPhone 5 16gb?
Just now.....Posted to this right after order.....said 14-21 shipping days on initial screen but when i go to check order status says just pending
Hmm. Guess we will see, keep the updates coming please and thank you
Figured i would post it cause saw several posts talking about the 6 plus only and they wanted more info on just the 6
Here's a fun story. Sorry if long.
Had a Premier order for a 6+ 64gb SG. Shipping estimate was mid October. Called yesterday morning as the order status changed to "preparing for shipment". Was told that it just meant the warehouse is ready to ship as soon as it comes in, so possible it could ship earlier. One minute after the phone call I get an email stating my order was cancelled.........
Called back in and was told by the woman that a gentleman (whom they gave me the name of) called in and verified all the account information and cancelled the order. She put me on hold and verified with the woman who supposedly took the call from the man that this had happened. I asked why someone who is not listed on the account was given authority to make changes, even if they DID have necessary information to pull up the account info over the phone. Was put on hold and a supervisor answered stating the same thing, that this man called in, and verified the last 4 of the SSN and cancelled the order. I asked that a ticket be made to reinstate the order in the place in line that I was. They said to me that this had been done and I went about my day.
A few hours later I get another email stating my order was cancelled, same email as before. I call in and a very helpful woman proceeds to tell me that the man who supposedly called in and cancelled my order was actually the very first gentleman I spoke to in the morning about the status change to "Preparing for Shipment". So the women I spoke with after the cancellation lied to me, and made up a story as apposed to just admitting the mistake. And then her supervisor lied. The woman I was currently speaking with then offered to redo the order and escalate the order to the resolution department to prioritize shipment so that I was back in order where I originally was. She accidentally hung up on me during the hold to create the ticket.
So I call back. A man then proceeds where the previous woman left off. He takes my order for the phone, but then tells me theres nothing to be done to make this fair. I told him that I don't expect special treatment, (such as my phone NOW) I just ask for whats fair, meaning to have my spot of the original order reinstated. There is almost 5 minutes of off and on silence where I have to initiate speaking to see what can be done. He transfers me to a supervisor who essentially tells me to F-Off, and then "transfers me to another person" which actually was just a transfer to some beeps and then being hung up on.
I call back. Talk to another supervisor who is very helpful, and tries to sort out what is happening with my order as now the original order which was cancelled is now in a weird limbo of being active. Also another order shows up on my account for a Silver iPhone, and the new order shows up but is also stuck in limbo. $1200 in holds on my credit card. She escalates the ticket properly to the resolution team, and I hope to hear from them today.
Through this I was level headed and calm, asking only for what is fair. I have been with ATT since the 90's and was treated like what they did was no big deal, and that I would just have to deal with. Having my order cancelled, being lied to about the security of my account (leading to me calling my bank and other personal accounts to verify safety), and then being hung up on multiple times and being bounced around.
I can safely say Ive had my fill of fake "Im sorry's" for the year. Hopefully the escalation team makes this pseudo right.
Had a Premier order for a 6+ 64gb SG. Shipping estimate was mid October. Called yesterday morning as the order status changed to "preparing for shipment". Was told that it just meant the warehouse is ready to ship as soon as it comes in, so possible it could ship earlier. One minute after the phone call I get an email stating my order was cancelled.........
Called back in and was told by the woman that a gentleman (whom they gave me the name of) called in and verified all the account information and cancelled the order. She put me on hold and verified with the woman who supposedly took the call from the man that this had happened. I asked why someone who is not listed on the account was given authority to make changes, even if they DID have necessary information to pull up the account info over the phone. Was put on hold and a supervisor answered stating the same thing, that this man called in, and verified the last 4 of the SSN and cancelled the order. I asked that a ticket be made to reinstate the order in the place in line that I was. They said to me that this had been done and I went about my day.
A few hours later I get another email stating my order was cancelled, same email as before. I call in and a very helpful woman proceeds to tell me that the man who supposedly called in and cancelled my order was actually the very first gentleman I spoke to in the morning about the status change to "Preparing for Shipment". So the women I spoke with after the cancellation lied to me, and made up a story as apposed to just admitting the mistake. And then her supervisor lied. The woman I was currently speaking with then offered to redo the order and escalate the order to the resolution department to prioritize shipment so that I was back in order where I originally was. She accidentally hung up on me during the hold to create the ticket.
So I call back. A man then proceeds where the previous woman left off. He takes my order for the phone, but then tells me theres nothing to be done to make this fair. I told him that I don't expect special treatment, (such as my phone NOW) I just ask for whats fair, meaning to have my spot of the original order reinstated. There is almost 5 minutes of off and on silence where I have to initiate speaking to see what can be done. He transfers me to a supervisor who essentially tells me to F-Off, and then "transfers me to another person" which actually was just a transfer to some beeps and then being hung up on.
I call back. Talk to another supervisor who is very helpful, and tries to sort out what is happening with my order as now the original order which was cancelled is now in a weird limbo of being active. Also another order shows up on my account for a Silver iPhone, and the new order shows up but is also stuck in limbo. $1200 in holds on my credit card. She escalates the ticket properly to the resolution team, and I hope to hear from them today.
Through this I was level headed and calm, asking only for what is fair. I have been with ATT since the 90's and was treated like what they did was no big deal, and that I would just have to deal with. Having my order cancelled, being lied to about the security of my account (leading to me calling my bank and other personal accounts to verify safety), and then being hung up on multiple times and being bounced around.
I can safely say Ive had my fill of fake "Im sorry's" for the year. Hopefully the escalation team makes this pseudo right.
Last edited:
877 finally says "processing" as of 12:20 am CST with delivery between 10-2/10-13
6 plus
Gold
64 gb
Ordered before 3:00 am CST on 9/12
Non premier
Renew 2 year contract
Site still says preparing to ship so hopefully as others have seen, going to "processing" means soon
6 plus
Gold
64 gb
Ordered before 3:00 am CST on 9/12
Non premier
Renew 2 year contract
Site still says preparing to ship so hopefully as others have seen, going to "processing" means soon
They are offering $200 in the form of a gift card for the iPhone 5. The promotion ends on the 29th or the 30th. You can do it in-store or online.
Good Morning folks,
I have been lurking here since the very early pages of this thread like most of you wondering if they were telling the truth about the obscene ship dates.
I decided to place my order late on the 12th (8am EST)
SG 16g 6+
Originally had 10/31-11/19 dates changed to 10/13-10/22 about three days after the order and nothing since.
Called the 877 this morning and it is processing, while I hope this is true- I can't help but feel guilty because so many of you ordered in a much timelier fashion and there has been no updates.
While I am here did anyone call the 877 number and get the same ship dates that are on the website?
Hope there are a ton more updates today, sending good juju to you all.
j
I have been lurking here since the very early pages of this thread like most of you wondering if they were telling the truth about the obscene ship dates.
I decided to place my order late on the 12th (8am EST)
SG 16g 6+
Originally had 10/31-11/19 dates changed to 10/13-10/22 about three days after the order and nothing since.
Called the 877 this morning and it is processing, while I hope this is true- I can't help but feel guilty because so many of you ordered in a much timelier fashion and there has been no updates.
While I am here did anyone call the 877 number and get the same ship dates that are on the website?
Hope there are a ton more updates today, sending good juju to you all.
j
color and order date?Just received my shipping confirmation email with tracking #
