AT&T Premier: Ships in 14-21 days?!

[thatappleguytoday]

the premier website for order status has been under maintenance for many hours

haven't been able to check my status all day

i did get a email at 11am with this...

Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Your iPhone has been reserved and is expected to be delivered on Oct 14, 2011.

hopefully it was error and all get there phones launch day

200,000 preorders? i'm sure apple has wayyyyy more devices ready for launch day than that

 

[outie2k]

the premier website for order status has been under maintenance for many hours

haven't been able to check my status all day

i did get a email at 11am with this...

Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Your iPhone has been reserved and is expected to be delivered on Oct 14, 2011.

hopefully it was error and all get there phones launch day

200,000 preorders? i'm sure apple has wayyyyy more devices ready for launch day than that

You can still check order status if you go to that URL with an iPhone (or any mobile?).

 

[jd0513]

Is there any premier customer who didn't get the 14-21 day email?

Also, if anyone calls customer service, try to find out when your order was processed. My order was placed at 7:59 AM and my order was processed at 4:01 PM, which is their reason for me getting that email. I have a feeling that they did this for all premier customers and had their system automatically bump us to 4:01 PM, which is exactly one minute after the supposed 4:00 PM cutoff deadline.

 

[jmm74]

My Original email confirmation indicates a October 14th delivery.

Even so, my online status shows 14-21 days like everyrone else.

To make things even worse, AT&T premier somehow they listed my old address ( changed it 6 years ago), on my confirm email. Customer service could not access the system last night, hopefully they will see it when I call today.

The regular site shows my new address, there must be more than 1 record. I am not going to be happy if they try to ship to my old address or if changing my address delays my shipment.

Does anyone know if I can change my address of the existing order?

 

[sullez]

An someone post the link to where they can see the delivery date? My conf.email says delivery by 10/14 but I see no dates when I check order status

 

[S.B.G]

Just like everyone else, my AT&T email said it will be delivered by October 14th, but the Premier site said the 14-21 days timeframe. I haven't been able to get to the Premier site since yesterday afternoon because it now says's under maintenance.

My card has been charged by AT&T for the new iPhone now, and I think I recall the Premier site saying I wouldn't be charged until it actually shipped. So if I remember correctly on that, my new iPhone is en route, although I haven't received a shipping email confirmation yet.

Below is my pre-order sales confirmation, with a few things masked or snipped.

Dear SANDBOXGENERAL,

Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Your iPhone has been reserved and is expected to be delivered on Oct 14, 2011.

Your order may be subject to AT&T eligibility and credit requirements. If we have any questions about your eligibility or your order, we will contact you via email.

You can view the status of your order on AT&T Premier Online Store at any time.

Reference Web Order Number: xxxxxxxxxxxxxxxxxx

Your order contains items that are not yet available for shipping. When the pre-ordered items are available, we'll ship all items in your order at the same time.


Once you have received your wireless device, you can activate it online by following these steps:
Click the registration link
OR

Click this link or copy and paste it into your browser: http://www.wireless.att.com/businesscenter/activations/

Follow the prompts on the screen and enter the following numbers:

Order Number: xxxxxxxxxxxxxxxxxx
Activation Number: xxxxxxxxx

Note: Be sure to retain this information—it is required for online activation. Do not attempt to activate your device until you have received it.


After your device is activated, learn how to use it by reviewing our online tutorials.

If you bought backordered items, we will ship in-stock items first and then complete your order with a separate shipment. Multiple backordered items will ship when all items are in stock.

Thank you,

The AT&T Premier Team

One-Time Charges
Phone/Device
iPhone 4S 16GB Black $199.99
Services & Fees
Upgrade Fee $18.00

Monthly Charges
Data Plan
Data Plan for iPhone $30.00
Service Discount -$4.50


Sub-Total(One-Time) $217.99

Sub-Total(Monthly) $25.50
Order Summary

One-Time Charges $217.99
Estimated Tax TBD
Shipping $0.00
Total One-Time Charges $217.99
Monthly Charges $25.50
Estimated Monthly Tax TBD

Total Monthly Charges $25.50

 

[Blorzoga]

I have the same thing. ATT better not screw me on this. I only ordered through them cause Apple.com was down.

Oh, they will.

 

[jd0513]

ATT will screw you on this because that is who they are. I REALLY did not want to order from them, but I had to because the apple website did not give me the option of retaining unlimited data.

 

[sullez]

The only thing I see on my order status is

Status: In Progress
Tracking Number: Pending Shipment

 

[SKIDDW]

The only thing I see on my order status is

Status: In Progress
Tracking Number: Pending Shipment

Same thing I logged in and it says SHIPMENT STATUS: BackOrdered ?
Did receive an email stating that I will receive it est. Delivery of the 14th

 

[kas23]

I think they put 14-21 days on the email just in case. These things always ship before they are promised. Now, if it shipped after this promised time, people would be livid. And if it ships before (like it will), people will be signing the praises of AT&T.

 

[SteelBusNole]

My Original email confirmation indicates a October 14th delivery.

Even so, my online status shows 14-21 days like everyrone else.

To make things even worse, AT&T premier somehow they listed my old address ( changed it 6 years ago), on my confirm email. Customer service could not access the system last night, hopefully they will see it when I call today.

The regular site shows my new address, there must be more than 1 record. I am not going to be happy if they try to ship to my old address or if changing my address delays my shipment.

Does anyone know if I can change my address of the existing order?

They are showing my old address from 8 years ago too! Trying to get it fixed now.

 

[mom333]

My email confirmation says expected delivery October 14th. Website still says backordered; preordered items ship in 14-21 days. I just called AT&T. Worst customer service call ever. End result, rep said it will be delivered 10/14. Do I trust his answer? No.

 

[SteelBusNole]

My email confirmation says expected delivery October 14th. Website still says backordered; preordered items ship in 14-21 days. I just called AT&T. Worst customer service call ever. End result, rep said it will be delivered 10/14. Do I trust his answer? No.

My rep said,"If the phone was ordered before 5:30 you can expect it on 10/14."

Then I said, "Ok, thanks. Didn't order until 6:30am est on Friday so I guess I am not getting it on the 14th."

Rep said, "You can expect it on 10/14 your order was placed before 5:30 pm on Friday."

We will see.

 

[imutter]

I can not log in and check at all I tried to actually cancel my Premier order and can't do it . I called no luck after waiting and tallking (for ever) and get transfered. I went to the store and they where NO HELP .
When I log in this is what I get

 

[nowise]

I ordered at 4:51PM EDT on Friday on Premiere. Email says 14-21 days. Can't check the order status because the page has been down since last night.

 

[imutter]

I can not log in and check at all I tried to actually cancel my Premier order and can't do it . I called npo luck after waiting and tallking (for ever) and get transfered. I went to the store and they where NO HELP .
When I log in this is what I get
Image


Image

I only got my e-mail I ordered and no delay one!
Now I want to cancel since my Apple order went through as well.
I got 2 phones coming on one line ? But At&T is not canceling or they have no clue how!

 

[mikey7281]

My Original email confirmation indicates a October 14th delivery.

Even so, my online status shows 14-21 days like everyrone else.

To make things even worse, AT&T premier somehow they listed my old address ( changed it 6 years ago), on my confirm email. Customer service could not access the system last night, hopefully they will see it when I call today.

The regular site shows my new address, there must be more than 1 record. I am not going to be happy if they try to ship to my old address or if changing my address delays my shipment.

Does anyone know if I can change my address of the existing order?

I had the same issue so I chatted with a customer rep who confirmed my current shipping address. He also confirmed that my current unlimited data plan still applied for the eligible upgrade even though I wasn't given the option when I ordered.

 

[sullez]

I ordered around 5:30 am on October 7th - I am confident my order will arrive on 10.14

 

[protobiont]

My Original email confirmation indicates a October 14th delivery.

Even so, my online status shows 14-21 days like everyrone else.

To make things even worse, AT&T premier somehow they listed my old address ( changed it 6 years ago), on my confirm email. Customer service could not access the system last night, hopefully they will see it when I call today.

The regular site shows my new address, there must be more than 1 record. I am not going to be happy if they try to ship to my old address or if changing my address delays my shipment.

Does anyone know if I can change my address of the existing order?

I had the exact same issue, my email showed an address from 8 years ago. I called and they confirmed it was being shipped to my current billing address.

I think you'll be fine. That is a weird glitch though, wonder how many other folks experienced this? Glad I wasn't the only one.

----------

They are showing my old address from 8 years ago too! Trying to get it fixed now.

That's 3 of us! I bet more people just didn't notice.

Please let us know what they tell you.

I'll bet the site is being fixed to give better info, since the endless calls are costing them a fortune.

----------

I had the same issue so I chatted with a customer rep who confirmed my current shipping address. He also confirmed that my current unlimited data plan still applied for the eligible upgrade even though I wasn't given the option when I ordered.

That makes 4 of us. What a strange glitch!

 

[SteelBusNole]

Called and talked to rep. They confirmed they are shipping to my current address and not the one 8 years ago.

 

[dave006]

I only got my e-mail I ordered and no delay one!
Now I want to cancel since my Apple order went through as well.
I got 2 phones coming on one line ? But At&T is not canceling or they have no clue how!

You really need to get this resolved soon. If you have two orders against the same phone number you a very likely to have both cancelled just like last year.

Yes, there were a very few cases where customers received both phones but that was the exception to all the customers that reported here that both of their orders were cancelled and they lost their place in the pre-order queue and they were not very happy.

Did you see a hold on your credit card from Apple and AT&T? If not then both orders did not really go through. Apple has to validate with AT&T before they can complete your order and ship the phone.

Dave

 

[imutter]

I had the exact same issue, my email showed an address from 8 years ago. I called and they confirmed it was being shipped to my current billing address.

I think you'll be fine. That is a weird glitch though, wonder how many other folks experienced this? Glad I wasn't the only one.

----------



That's 3 of us! I bet more people just didn't notice.

Please let us know what they tell you.

I'll bet the site is being fixed to give better info, since the endless calls are costing them a fortune.

----------



That makes 4 of us. What a strange glitch!

5 of us but I made certain my shipping was my real address while ordering I have moved quiet often

----------

You really need to get this resolved soon. If you have two orders against the same phone number you a very likely to have both cancelled just like last year.

Yes, there were a very few cases where customers received both phones but that was the exception to all the customers that reported here that both of their orders were cancelled and they lost their place in the pre-order queue and they were not very happy.

Did you see a hold on your credit card from Apple and AT&T? If not then both orders did not really go through. Apple has to validate with AT&T before they can complete your order and ship the phone.

Dave

Only Apple has a hold that is why I cancel AT&T's or tried. I have no clue what else to do I got the run a round phone tag all yesterday (no weekend calls either) and I went to the store ! Which that was not my local store! That is my biggest fear both get canceled. I also can not log in my account with AT&T online !

 

[dave006]

Just like everyone else, my AT&T email said it will be delivered by October 14th, but the Premier site said the 14-21 days timeframe. I haven't been able to get to the Premier site since yesterday afternoon because it now says's under maintenance.

My card has been charged by AT&T for the new iPhone now, and I think I recall the Premier site saying I wouldn't be charged until it actually shipped. So if I remember correctly on that, my new iPhone is en route, although I haven't received a shipping email confirmation yet.

Below is my pre-order sales confirmation, with a few things masked or snipped.

Your card has not been charged. Only a hold has been place to verify that the amout requested would be funded. Same thing happend last year. Your card will be charged just before the iPhone 4S ships. It is one of the last steps in the process. Depending on your card you may also see an additional $1.00 hold before or after the full amount. This is the validation step required by some cards. The iPhone 4S units are still at the factory getting a fresh load of iOS 5.

The first waves should ship Tuesday night in the US (Wednesday morning in Shenzhen China) for direct delivery. Last year AT&T devices were bulk shipped from Shenzhen China to one of the AT&T distribution hubs and then shipped overnight for delivery on launch day. Yes there were reports of lucky customers getting their iPhone 4 a day early from Apple or AT&T. Hey last Feb. some Verizon customers got their's early too.

The biggest issue last year was for customers that were using Debit cards was in some cases the Hold and then the charge both hit and there were not enough funds to cover both.

Dave

 

[phina]

I had the exact same issue, my email showed an address from 8 years ago. I called and they confirmed it was being shipped to my current billing address.

I think you'll be fine. That is a weird glitch though, wonder how many other folks experienced this? Glad I wasn't the only one.

----------



That's 3 of us! I bet more people just didn't notice.

Please let us know what they tell you.

I'll bet the site is being fixed to give better info, since the endless calls are costing them a fortune.

----------



That makes 4 of us. What a strange glitch!

I had the same issue. After multiple times of calling them they said that it was a system issue and confirmed that it would be shipped to the correct address.