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AT&T Roadside Assistance - is it any good?

C

Che Castro

macrumors 603
Original poster
May 21, 2009
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right now i have AAA and its $50 a year

the AT&T AT&T Roadside Assistance is only $2.99 a month

about $35 a year


has anybody here used them?
 
They're pretty much all the same. Whoever ATT uses, they probably contract the same tow trucks that AAA does.
 
I have them and they're pretty good, only complaint is that they're pretty strict on they're 4 call limit. Last year I had pretty bad car troubles and had gone through my 4 calls then when I did the 5th I was 2 weeks short of the year cycle where it would reset and get 4 calls again and they wouldn't budge on sending some one out.
 
Fernandez21 said:
I have them and they're pretty good, only complaint is that they're pretty strict on they're 4 call limit. Last year I had pretty bad car troubles and had gone through my 4 calls then when I did the 5th I was 2 weeks short of the year cycle where it would reset and get 4 calls again and they wouldn't budge on sending some one out.
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4 calls a year limit?


i didnt see that in the description


I better stay with aaa then

u knever know what might happened
 
AT&T said:
Your coverage is effective 72 hours after enrollment. Includes up to four service events per year with a maximum benefit of $50.00 per event, per enrolled wireless phone. You will receive an AT&T Roadside Assistance Welcome Kit after enrollment that contains the program's full terms and conditions. Services are provided by Asurion Roadside Assistance Services, Inc., a licensed motor club.
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From at&t's website.
 
Fernandez21 said:
From at&t's website.
Click to expand...

$50.00 isn't much of a credit, either. Tow trucks can be expensive... The last time I needed a tow, I think the charge was about $120 for a ~45 minute tow. It was covered under my roadside assistance, thankfully.
 
Used the service once, they were very fast and responsive. AT&T care was helpful as well. (Keys stuck inside car)

My brother used the second call when he ran out of gas.... he reported great service.

What turned it down for me was the 4 calls per year. I wish they would be rollover at least :(
 
Demosthenes X said:
$50.00 isn't much of a credit, either. Tow trucks can be expensive... The last time I needed a tow, I think the charge was about $120 for a ~45 minute tow. It was covered under my roadside assistance, thankfully.
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Yeah, regular AMA or CAA membership is much better and you get 5 calls instead of just 4.
 
I would never get rid of my AAA card. Hell you get benefits from other companies just from being a member.
 
Don't do it! Worst experience ever with AT&T roadside service! My sister called them Thursday and was put on hold for 10 minutes then got disconnected! Called again waited and got disconnect again!
 
just use your auto insurance company. i've done it with geico a few times and no complaints. they contract it out
 
We have it on our lines since Geico was more expensive. Luckily we have new cars and don't have to worry too much, but I keep it on when I drive other's cars. Had to use it for a friend last year who locked his keys in the car and he didn't have roadside on his insurance. 10 minutes, they were there (urban setting, surely longer if we were on a rural highway). Also used it last year when I ran outta gas (stupid me, tried to push it to get to a lower-cost gas station). Again, 10 minutes, they were there. $36/year to help with these occurrences isn't horrible IMHO. One of the things I don't hate about AT&T.
 
yeah when i had att roadside i hit the limit many times. also with AAA your towing benefit is probably going to be more. you get benefits and travel help and all kinds of stuff being a AAA member. what do you get being a member to at&t??
 
lathao said:
Don't do it! Worst experience ever with AT&T roadside service! My sister called them Thursday and was put on hold for 10 minutes then got disconnected! Called again waited and got disconnect again!
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This thread is from 2011. I think the OP has decided what he or she was going to do long before now. ;)
 
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lathao said:
Don't do it! Worst experience ever with AT&T roadside service! My sister called them Thursday and was put on hold for 10 minutes then got disconnected! Called again waited and got disconnect again!
Click to expand...

I agree it is absolutely the worse! It takes over a half hour just to get through. I was on the phone for 3 1/2 hrs tonight trying to get through & my service straightened out because for some reason they said I didn't have any. Now almost five hrs later still waiting for tow truck. Worse service EVER!
 
Last edited by a moderator:
If I recall correctly, one advantage of the AT&T coverage, is that the covered phone simply needs to be present at the location where service is needed. So for example, if you're riding with friends, and they have a dead battery or get keys locked in the car, your coverage can be used to help them. This wouldn't be the case if you had AAA, where only your car is covered.
 
superevangelist1 said:
I've used it in the past and had a great experience.
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You are very lucky I wish we had had the same experience. However when you are stuck on the side of the road & call AT&T roadside service & are put on hold for over 30 minutes each time (3 times) that is unacceptable & bad service! We will be canceling our service.
 
My car insurance AND credit cards come with free roadside assistance. No need to pay AT&T
 
AutoUnion39 said:
My car insurance AND credit cards come with free roadside assistance. No need to pay AT&T
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Haven't heard about credit cards offering it (are there particular ones that do it?), but certainly car insurance has an option for it, usually it's not free per se (either it would be an additional service or just factored into the cost of the insurance itself).
 
C DM said:
Haven't heard about credit cards offering it (are there particular ones that do it?), but certainly car insurance has an option for it, usually it's not free per se (either it would be an additional service or just factored into the cost of the insurance itself).
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My Discover has it
 
It's an extremely nominal add-on to my auto insurance. Only benefit of AAA would be the other discounts. Because of these factors, paying my cellular provider more makes no sense.
 
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