Carrier AT&T Store iPhone 7 launch info

Discussion in 'iPhone' started by jp700p, Sep 13, 2016.

  1. jp700p, Sep 13, 2016
    Last edited: Sep 16, 2016

    jp700p macrumors regular

    Jun 28, 2010
    Information is coming from a District Manager for corporate AT&T stores in the Northeast.

    - AT&T stores will be receiving stock this Weds and Thurs.

    - No Jet Black Plus models (5.5") on launch day. But stores will receive very limited qty for iPhone 7 (4.7") JB.

    - iPhone 7 (4.7") will be the plentiful (Compatitively). Plus models (5.5") will all be very limited in all colors (Remember, no Jet Black Plus models on launch day)

    - Higher performing stores will receive more stock.

    - Plus JB models (5.5") are arriving as they come. But no launch day! Expected shipment date to the stores is week of the 19th. All Store Managers are instructed not to hold any stock for anyone. First come, first serve.

    - Stores are instructed not to reveal exact numbers but to answer "Limited quanities"

    - Only the larger 3rd party authorized stores will receive limited stock. Very very limited (Best Buy, Radio Shack..). All other 3rd party stores may not receive any stock.

    - All locations have black out dates for PTO (Personal Time Off) for the next 2 weeks. Stores will be fully staffed.

    - Store Managers are expected to be on the floor assisting all employes (More staff on the floor to assist with the busy launch)

    - AT&T stores will be opening at 8 AM on Friday.

    - All stores are given petty cash to purchase goodies for people who stand in line (Donuts, water, keychains.. etc..)

    - The most Senior Managers of the stores will speak to the local media only. No store associates are allowed to speak with the media without permission from Store Manager.

    - All employees are not allowed to set aside phones for themselves to purchase when stock arrives. Must order online or wait in line like everyone else (For the employees that don't have to work that day can go stand in line)

    I will be meeting up with him for a drink today. Will update more as days get closer.

    ***UPDATE 9/14/2016 9:53 AM***

    - Stores are already receiving there first batch of stock today. They are receiving them by model. 4.7" phones are arriving today and 5.5" arriving tomorrow. Supplies for all 5.5" models are very very tight. But remember, no Jet Black Plus 5.5" on launch day.

    - Remember, employees can not tell you how many they have in stock. If you ask nicely they can tell you "Some" or "Alot" or "Probably very little"

    - Please make sure you have your passcode handy. If you did not create one, please call AT&T to create one. You may need that to make changes to the account. You probably don't need it, but you don't want the lack of remembering your passcode to hinder you getting your phone.

    - Employees CAN NOT hold your phone for you. They will be passing out tickets as you stand in line, but you need to remain in line to get your phone (Don't walk off and go shopping)

    ***UPDATE 9/14/2016 11:44 AM***

    - Many stores did not receive much quantity for the first batch. Store employees are not happy because they have sales metrics they need to meet per month (If you don't meet them, disciplinary action can occur if you do not meet your numbers every month).

    - I was not told exact numbers but here is what my friend said about one of his larger stores (In a major metro area inside the largest shopping mall in the county)

    iPhone 7 (4.7")
    Jet Black - Extremely Low
    Matte Black - Very Low
    Silver - Some
    Gold - Some
    Pink - Low

    iPhone 7 Plus (5.5")
    No word yet, those will be trickling in today and mostly tomorrow. Will update when I hear word.

    Folks, it doesn't look good as far as stock goes for AT&T Stores. Better start queuing up early.

    ***UPDATE 9/14/2016 1:14 PM***

    - Some stores reported no stock on certain colors for iPhone 7 (4.7") such as Pink or Matte Black. Wow.

    ***UPDATE 9/14/2016 1:31 PM***

    - There is major concern among all AT&T stores. My friend will be on a regional conference call shortly about how to handle talk tracks to customers about the low stock.

    Not looking good for walk-in launch day folks.

    ***UPDATE 9/15/2016 10:06 AM***

    - Stores began to receive plus models. No Jet Black. Quantities for all models are low. Some stores didn't even receive Matte Black.

    Looks like carrier stores are your only hope of getting a Plus model (Except for Jet Black) on launch day. Good luck everyone.

    ***UPDATE 9/16/2016 8:21 AM***

    - Major concerns for all DM's as customers are being turned away due to lack of iPhone models (especially Plus models). An email was sent out this morning that instructed all sales associates to encourage customers to pre-order in store. Depending upon the store, some Store Managers are offering customers "gifts" such as a screen protector or charging cable as incentive to pre-order.

    - AT&T stores will continue to receive supplies as phones become available. Store Managers will not know what stock they will have. They can only see "shipments" that are pending to the store. But inside these shipments could be anything like Samsung phones, tablets.. etc.. The best bet is to visit the store or call to see if they have stock.

    - The union's representing employees have been pressuring AT&T to lower store sales associates sales goals for the month due to the on-going supply issues of iPhone 7's and the issues with the Samsung Note battery that are turning customers away.

    ***UPDATE 9/16/2016 8:53 AM***

    - Most stores are reporting there wasn't a "crazy" line at most stores. While all stores had at least a few people waiting, most stores did not have many people standing and waiting. That means if you are looking for an iPhone 7 (4.7") you will have a good change scoring one even if you didn't wait in line before the store opened. If you are looking for the plus model (5.5") you will have a much hard time finding one as many AT&T stores didn't even receive any Plus models.
  2. macstever macrumors regular

    Sep 19, 2014
    Orlando, FL
    Thanks for the info. Seems like a low stock year from Apple, especially on Plus models.
  3. bnekic macrumors 6502a


    Sep 19, 2013
    Cleveland, OH
    Thanks for the info, I plan on waiting at my local AT&T store. I was wondering though if I'm the one waiting in line can I get a phone for myself and my wife's line even though she won't be there? Is there a limit how many one person can buy?
  4. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Only the largest ATT store will get more than maybe 10-15 phones. They have always been in short supply for Att.
  5. mr1581 macrumors 6502

    Jun 21, 2007
    Will be in Raleigh for work. Plan to stop by AT&T in the morning
  6. Gjwilly macrumors 68030

    May 1, 2011
    SF Bay Area
    They say that every year and every year they're wrong.
    They just want you waiting in their line and not someone else's.
  7. acestring macrumors newbie

    Sep 13, 2016
    Great info, thanks for sharing -- any ideas about which are the 'higher performing stores' in the NYC area?
  8. SR42 macrumors regular

    Sep 12, 2016
    So I'm guessing there will be similar information regarding ATT stores in other parts of the country as well?
    At this point I'm just hoping to get a regular black 7 plus 128gb on Friday while keeping my pre order for the jet black plus. After hearing all these new reports about how bad the scratches actually are might just keep the matte black and sell or return the jet. But who knows.
    Still plan on being first in line at my local ATT store
  9. Elyphant macrumors regular


    Sep 13, 2016
    Miami, FL
    Does anyone else have a "Preparing to Ship" status on their AT&T order for the iP7+ 256 GB in Jet Black? What's weird is my shipping estimates arent until Sept. 30- Oct 7th and my order was placed on 9/9 at 3:00:55 AM EST. Should I even have hope for Friday or Monday? :(
  10. MacDevil7334 macrumors 65816


    Oct 15, 2011
    Austin TX
    Thanks for the useful info! The last time I bought on launch day was the iPhone 6 launch. I was able to show up at my local AT&T store around 7:05 and was the third person in line. Got a regular 6 without any problem. I'm hoping to be able to do the same again this year since I'm planning to switch back to the 4.7" model from the 6S+.
  11. Lobwedgephil macrumors 601


    Apr 7, 2012
    Have heard similar from buddy in corporate there, minimal plusses. No JB 7+. We will see.
  12. Time Less macrumors 6502

    Time Less

    Jul 29, 2010
    Planet Earth
    Hmm... wonder if I should take a chance waiting in line to get a JB 7 as most are looking for the pluses. How early should I go? I'm in the Bay Area fwiw. Thank you for the info.
  13. metzy25 macrumors 65816


    May 7, 2011
    I am a sales rep at a corporate att store. I haven't been at work since Saturday, but back tomorrow. I will post if there is any other information I can speak of. If you have any questions otherwise, feel free to ask.
  14. Complex757 macrumors 6502


    Sep 10, 2016
  15. kristjan93 macrumors newbie

    Sep 13, 2016
    Does anyone know if they stores will have regular black plus 256gb?
  16. SR42 macrumors regular

    Sep 12, 2016
    I would assume yes, but very few. Im going for regular black 128 plus, and from what people here are guessing I'd say each store might have just 1 or 2 of each.
  17. kristjan93 macrumors newbie

    Sep 13, 2016
    They say store open at 8, I'm just gone go there at 7 hopefully nobody goes that early.
  18. SR42 macrumors regular

    Sep 12, 2016
    Do you live in a big city or small town? I'm in a small town but still gonna get there at the latest midnight to assure I'm the first in line.
  19. CGoodlet26 macrumors regular


    Sep 13, 2016
    That's my hope too. There's 2 AT&T's and a bestbuy in my town so if they don't have any at the store closest to my house I'll probably swing by Best Buy just to see what they have. In a perfect world I show up about 2 hours early and walkout with a Matte black 128+...but you know that's not how that usually works out lol
  20. kristjan93 macrumors newbie

    Sep 13, 2016
    Jacksonville Florida I'm assuming no one will go and they might all show up to the Apple Store
  21. cpoterek macrumors member

    Jun 22, 2010
    I have the same thing.
    --- Post Merged, Sep 13, 2016 ---
    I live in jacksonville as well. Avoid the ATT store at town center and at beach and Hodges. By next iPhone launch we'll have the new Apple Store down by tesla :)
  22. SR42 macrumors regular

    Sep 12, 2016
    Maybe, but it would suck to be third in line and they only had 2 of the phones you wanted. At least thats how I'm justifying all night wait lol. we don't have an apple store here (closest is 2 hour drive) so carrier stores or best buy/target are peoples only options.
    I'd call your ATT store late thursday and they can tell you what colors they received, just not how many.
    --- Post Merged, Sep 13, 2016 ---
  23. kristjan93 macrumors newbie

    Sep 13, 2016
    Oh yeah for sure, don't got time for that lol
    --- Post Merged, Sep 13, 2016 ---
    Yeah I'm trying to get the matte black 256
  24. CGoodlet26 macrumors regular


    Sep 13, 2016
    Best of luck to you! Here's to hoping we are first in line Friday!
  25. kristjan93 macrumors newbie

    Sep 13, 2016
    Yeah for sure! Good luck! Hopefully you get the phone you want

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