Dear Mr. M,
Thank you for taking the time to e-mail AT&T regarding concerning the new Apple iPhone 3G. I am happy to help you with your inquiry.
Mr. M, I understand your concerns regarding the release of the 3G iPhone. I can appreciate you wanting to get the best value on your new phone and I apologize for any frustration that the new equipment or promotion may have caused.
After reveiwing your account I see you purchased your Blackjack on 12/20/07 with a two year agreement, however we allow our customer to upgrade to a discounted phone upgrade a few months earlier which you would be eliglbie to upgrade until 08/21/09 .
Accounts are always eligible for equipment upgrades an you can always take advantage of our no-commitment pricing option. Due to recent changes in the guidelines for equipment upgrade price breaks device offers are now made available from time to time based on a number of
factors: service tenure, spending levels, payment history, usage practices and other factors. Previously, customer?s offers were based only on how many months remained on their contract or time since last upgrade.
Mr. M, at this time we do not have details of the full retail price for the Apple iPhone 3G.
The new 3G iPhone, which is scheduled to be available 7/11/2008, will harnesses the power of AT&T's broad and powerful 3G mobile broadband network. Please visit
http://www.wireless.att.com/cell-phone-service/specials/iPhone.jsp?
To submit your e-mail address to find out more about the new 3G iPhone as soon as it?s available. You can also check 3G coverage availability for your area by using the 3G Coverage Viewer link or by visiting
www.wireless.att.com/coverageviewer. AT&T's 3G network is currently available in 280 leading U.S. metropolitan areas; by year-end, the company plans to offer 3G service in nearly 350 metro areas.
The 3G iPhone will initially only be available for purchase at company owned AT&T retail stores and Apple stores. There is a limit of three per customer for the 3G iPhone in AT&T stores and customers will be required to pay for the device when the order is placed. The phone will be shipped to the store in the customer's name. We will continue to sell 2G devices until they are out of stock. All of our current postpaid 2G iPhone customers that are in good standing are upgrade eligible and will qualify to upgrade to a 3G iPhone when it is available. Customers that do not currently have an iPhone must qualify for an upgrade to the 3G iPhone and can verify upgrade options via myWireless Account or by contacting Customer Service at 1-800-331-0500 when the new device becomes available. No-commitment pricing is unavailable for the 3G iPhone, which will only be available for purchase with a new 2 year service agreement.
The new 3G device will be activated in store in both AT&T and Apple store locations. You must accept AT&T and Apple's Terms and Conditions, as well as select a 3G iPhone Data plan before leaving the store. You can add the $30.00 per month 3G iPhone Unlimited Data (Email-Web) plan that includes Visual Voicemail to your qualifying voice plan. The 3G iPhone $45.00 per month Unlimited Data with personal and Corprorate e-mail, Web, and Visual Voicemail can be added to your qualifying voice plan if you intend on using the 3G iPhone for access to corporate e-mail, business applications, or access to corporate intranet. The activation process for 3G iPhones includes a short tether process to unbrick the 3G device and will be performed in all AT&T stores (tether cords will be provided). Apple stores will also perform this tether process, however, in the event that your device is not tethered in the Apple store, your device will be inoperable until you get home and tether through iTunes. Prepaid and Pick Your Plan service will not be available on the 3G device. Service discounts are available to qualifying customers for individual user accounts for voice and data plans on the 3G iPhone only. The return policy for the new 3G iPhone is 30 days for both Apple and AT&T stores. To cancel service within the first 30 days, you must return your equipment to the place of purchase.
If you cancel after the 30 days, you will be charged the early termination fees and are not required to return the device.
I hope that the information provided has been helpful and has resolved all of your questions. If you need further assistance, feel free to reply to this e-mail or contact customer service at 1-800-331-0500 or
611 from your wireless phone.
I encourage you to visit our web site (
www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings. Thank you for allowing the new AT&T to serve as your wireless company. We will do our best to ensure that your wireless experience is a success.
Thank you for being part of the AT&T Family, we appreciated your business.