Carrier AT&T to T-Mobile. Any Regrets?

[nburwell]

I have been with AT&T for I'd say the better part of 6-7 years. Never had any issues with them, got a decent discount through my employer and the monthly bill was relatively cheap since I had my mom on my plan.

My mom has since ported her number to Verizon, so I was doing some cost analysis to see what data plan I should downgrade to (had 10GB that were shared). So I ultimately changed my plan to 6GB which should be enough considering my past usage. I primarily stream audio, check Twitter, Instagram, Reddit, WhatsApp, iMessage and emails throughout the day. Plus, I'm connected to my work wifi, so I'm really only using cellular data to/from work and on the weekends.

Anyway, I have been considering switching to T-Mobile One to save some money each month. So my main question is for those of you who have switched from AT&T, do you have any regrets? Or are you generally happy that you switched?

I plan on visiting a local T-Mobile store this weekend to get a SIM card for my unlocked SE to test out their network around my area since that will be the main factor in if I ultimately switch or not. But I still would love to hear from those of you who switched what your thoughts are.

 

[0970373]

I switched when the iPhone 6 came out and have zero regrets. I love TMobile. I gave up my AT&T grandfathered plan when I switched. It's great for me. YMMV though depending on where you live. I'm in NYC and travel to places where TMO has pretty good coverage. WiFi calling is amazing. Free roaming was a big part of the decision for me as well as I travel overseas often. I've always had good experiences with their CS reps. They've fixed problems pretty quickly when I've had them, though they have been few.

 

[Thor_1]

No major issues. Like the wifi calling and the ability to use overseas (text and data). I did have issues with them posting credits to my bill when I switched to the IPhone 6s at first. I had to call monthly for a bit, but they fixed quickly and the bill updated instantly.

 

[nburwell]

WiFi calling is amazing. Free roaming was a big part of the decision for me as well as I travel overseas often.

This is a big part of why I'd like to switch because my fiancée and I have some international trips planned later this year and next. I'd like not have to worry about texts and data on my phone (even though I could probably just buy a local SIM).

 

[0970373]

This is a big part of why I'd like to switch because my fiancée and I have some international trips planned later this year and next. I'd like not have to worry about texts and data on my phone (even though I could probably just buy a local SIM).

That's what I used to do but I always had to go though the hoops of getting the AT&T phone unlocked and thus started buying phones outright from Apple. And then the whole "how will my family get in touch with me while I'm away thing." They would need to use a different number - this was all pre-WhatsApp for me personally. Lots of ways around it now. Anyway, the free roaming allows me to keep my real number when I travel and I really really like that for various reasons.

 

[DEMinSoCAL]

I have both and in metro San Diego area, I find TM has REALLY GOOD coverage. The outskirts and rural areas are not that good and that's where AT&T is better. I do find in the metro areas that TM is better than ATT.

Keep in mind if you are going to switch to look for any good deals at TM for new customers porting in from a competitor. You might be able to get a new phone for next to nothing.

Good luck and if you switch, enjoy all those new perks!

 

[oldtime]

All depends on how coverage is where you live. I made the switch a year ago and couldn't have been happier. BingeOn is an amazing perk if you stream a lot of music. Really minimizes how much data you need.

Unfortunately, I now live in an area that only has consistent coverage with Verizon, so I had to give up T-Mobile. Would happily go back if I could.

 

[noobinator]

I regret not doing it sooner. I was with Cingular back in the day and then AT&T. Switched to T-Mobile 2 years ago and couldn't be happier.

 

[Applejuiced]

No Regerts
Best switch I did about a year ago.
Now I get more data, mobile hotspot, unlimited everything, international data for free and much more for way less of what I was paying before.
And data speeds and coverage is great.

 

[cdd543]

All depends on where you live. I didn't have great luck with TMobile in Denver. Call quality was terrible. Data was usually fine and pretty fast.

 

[eyoungren]

I switched in late September 2015 from Sprint to T-Mobile. Sprint is swiss cheese in Phoenix, AZ. T-Mobile is no speed demon here, but my data is consistent and usable. Not something I could say for Sprint, depending on where I was.

Customer service was great, is great. There were a few moments, but because of my 16 year experience with Sprint, I watch my accounts like a hawk so those issues never became problems.

My wife and I got our iPhones unlocked 40 days in, we exchanged LG Crap-pads for iPad Air 2s and got 2.5x more data for half the price with those tablets. I wanted unlimited data and T-Mobile had it so that was the bonus. We've always had unlimited data since it first became available on Sprint.

Now I have seven lines and two of them ended up being free. How I don't know, but both my SyncUp Drive lines don't cost me anything. That added with the fact that T-Mobile gives me bill credits monthly towards the cost of the devices means they are free all the way around. And I have a good data plan with them that includes data stash.

Tunrs out I am grandfathered on Simple Choice and I'm happy with that because my costs and my services are better than what TM1 and 1+ offer.

 

[ilifecomputer]

my household is a 50/50 split between Tmo and Att. The tmo side is satisfied and has no problem with coverage in the city we live in.

what i do know is that applejuiced loves it!! he could live anywhere because its 99% the same and commercials. ^^

 

[Septembersrain]

My fiancee went to AT&T because he got better coverage at work and a discount. However, it's turned into way more expensive as time has gone by with overages. He's changed his plan twice.

I'm still on the same T-Mobile plan. I pay the same for unlimited. However my bill is about the same as his with two phones on EIP, an iWatch and an iPad pro on payments too.

 

[erayser]

I loved AT&T coverage overall in my location, and traveling to rural areas in California. I would have stayed with AT&T, but my last visit at the store to a add a line for my son... it was obvious that the priority was how to get me off my GFUDP and onto to a new plan. Felt very unappreciated for being a long time customer. That's the day I decided to move on to TMO.

TMO coverage is not as great... have issues in some locations... but it doesn't totally suck in San Diego. The past year, I've gone to conferences in San Francisco, Denver, Anaheim California, New Orleans and coverage has been fine. Went to WDW Orlando with the family a couple weeks ago, and coverage was really good there. Definitely had better coverage with AT&T, but glad I don't have to deal with CS that only wants to get me off GFUDP. I don't use tether much, but a bonus to have 14GB/mo available if I need it... something I did not have with AT&T GFUDP. No regrets moving to TMO... I still have high speed UDP (binge-on disabled), avg 50-60GB of data per month like with AT&T. I have UDP under the previous SC plan... not sure I would make the move with T-Mobile One. My Brother-in-law has it... and seems to like it.

 

[Applejuiced]

my household is a 50/50 split between Tmo and Att. The tmo side is satisfied and has no problem with coverage in the city we live in.

what i do know is that applejuiced loves it!! he could live anywhere because its 99% the same and commercials. ^^

Don't hate on Applejuiced because he's happy with his carrier

 

[eyoungren]

Don't hate on Applejuiced because he's happy with his carrier

AJ, we all know you're a secret Sprint subscriber!

 

[Applejuiced]

AJ, we all know you're a secret Sprint subscriber!

I don't know if you remember back when the iPhone 5 first came out and the new lightning wires then first came out and we all had to switch from using our old Apple iPhone and iPad USB wires with the old wider plugs.
Sprint stores were selling the official Apple lightning wires for half the msrp price sold everywhere else. About $9 each. I was hitting up local Sprint stores left and right
I loved Sprint, and they didn't harass you asking for your account or phone number to try to sell you more services or products.
Unlike other carriers, I won't mention any names

 

[Bako-MacAddict]

I never had issues with At&T. But I decided to ditch them and try something else. Decided to go with T-Mobile. T-Mobile didn't disappoint me at all in town where I live. However , in the winter I go snowboarding every other weekend and that's where it changed. No reception at all anywhere in the mountains where i went. Up in the hill , no go. My buddies have At&T and Verizon and they were just fine.

Therefore I decided to go with Verizon and I couldn't be happier with their fast data and service everywhere I go.

 

[mjb59463]

Zero regrets. We have 2 lines on T-Mobile One Plus International, now without taxes and fees. Our bill is usually around 200, the highest it's ever been is around 290 (because of calls placed while overseas).

International roaming is the best part of TMO. We have many friends and family overseas, and both I and my father travel quite regularly (he runs a business headquartered in India). Overseas, the data is slow, but the calling rates (to foreign countries while in the US and from foreign countries to the US) are the best in the business out of the big 4 and the texting comes in very handy.

Domestically, T-Mobile in metro areas it's great. Boston, Phoenix, Vegas, Los Angeles, Minneapolis, Dallas, and Miami were on my travel list last year, and I had no issues. Chicago was a bit iffy, but I hear they're addressing that. Travel to someplace like South Dakota like I did for Christmas (outside of Sioux Falls) and good luck getting service. No issues with data speed.

With AT&T, we were getting hosed from a billing standpoint. While the coverage was good, our bills were astronomically high because international roaming was killing us. Since the 3 years we've been with T-Mobile, no billing surprises and solid coverage (almost) wherever we go.

 

[ibookg409]

No Regerts
Best switch I did about a year ago.
Now I get more data, mobile hotspot, unlimited everything, international data for free and much more for way less of what I was paying before.
And data speeds and coverage is great.

Do you have just 1 line or multiple lines? I am looking to switch from my unlimited Grandfathered AT&T plan to either TMobile or Cricket.

 

[Agent OrangeZ]

I just left T-Mobile. Dunno about the eastern part of the country, but the western part of the country sucks if you aren't in a major city. Even then... in my experience, speeds weren't that great. I am in Phoenix. My LTE speeds were 7-8 Mbps on average. Band 12 wasn't fully deployed yet because they were waiting for the local TV station to vacate band 12 and then had to get approval because we are so close to Mexico and so they want to make sure that it wouldn't interfere with them.

But.... once you leave town and get on the highway... it REALLY BLOWS! "No service" or "E" on the top of your screen. In small towns in Northern, AZ, you will roam on partners like Comnet or Cellular One... on Edge or VERY SLOW HSDPA (3G).

Verizon on the other hand BLANKETS the state or Arizona with LTE. (Reaping the benefits of buying Alltel so many years ago!!!)

 

[nburwell]

I just left T-Mobile. Dunno about the eastern part of the country, but the western part of the country sucks if you aren't in a major city. Even then... in my experience, speeds weren't that great. I am in Phoenix. My LTE speeds were 7-8 Mbps on average. Band 12 wasn't fully deployed yet because they were waiting for the local TV station to vacate band 12 and then had to get approval because we are so close to Mexico and so they want to make sure that it wouldn't interfere with them.

I live just outside Philadelphia and I've heard T-Mobile coverage is pretty decent where I live. Being curious, I picked up a T-Mobile SIM after work last night, popped it in my SE and went on a cheap pre-paid plan with a data pass. In my limited testing, data seemed to be on par with what I get with AT&T when I'm at home. Needless to say, I'm going to do some more testing over the weekend. Plus, I want to see what my new AT&T bill will look like now that it's only me on the plan.

 

[Applejuiced]

Do you have just 1 line or multiple lines? I am looking to switch from my unlimited Grandfathered AT&T plan to either TMobile or Cricket.

I have 5 lines and my family plan is $180 before taxes.
You get better deals with family plans than individual single line accounts in general.

 

[its Dale]

no regrets really. saving a ton of money and service has been on par. I really just cant stand how slow Instagram Videos are to load. Im a heavy IG user too.

That is all

 

[imlynxy]

Zero regrets. We have 2 lines on T-Mobile One Plus International, now without taxes and fees. Our bill is usually around 200, the highest it's ever been is around 290 (because of calls placed while overseas).

International roaming is the best part of TMO. We have many friends and family overseas, and both I and my father travel quite regularly (he runs a business headquartered in India). Overseas, the data is slow, but the calling rates (to foreign countries while in the US and from foreign countries to the US) are the best in the business out of the big 4 and the texting comes in very handy.

Domestically, T-Mobile in metro areas it's great. Boston, Phoenix, Vegas, Los Angeles, Minneapolis, Dallas, and Miami were on my travel list last year, and I had no issues. Chicago was a bit iffy, but I hear they're addressing that. Travel to someplace like South Dakota like I did for Christmas (outside of Sioux Falls) and good luck getting service. No issues with data speed.

With AT&T, we were getting hosed from a billing standpoint. While the coverage was good, our bills were astronomically high because international roaming was killing us. Since the 3 years we've been with T-Mobile, no billing surprises and solid coverage (almost) wherever we go.

Boston and LA are congested in some spots with T-mo. I don't complaint, but sometimes you can see less than 0.5mbps speeds. I switched from Att and in a real life don't see too much difference. The good thing they know about the issues and trying to fix them. Att in opposite doesn't give a .... about customers at all. They raised 5 dollars per line again. This was the last dropand I dont want to chip in for their CEOs golden salaries-parachutes. I don't count their income, but I think John deserves his salary more.

For me T-mobile has more coverage compare to my old At&t UDPs since I can use it in Canada/Mexico/Delta for free. Europe is almost free, last trip 41 min = 8.20+tax. Internet was slow, but free, compare to Att's 120$ passport (they can roll their passport and hammer it in very deep). T-mobile is growing, VZW and Att have only one icrease , the amount we pay. I want to pay for cell service only, I don't want to pay for Mexican provoders, DirecTV, Yahoo and other loosers they buy into they poor portfolios.

Conclusion: May be T-mobile is not as good and polished as Att, but for "1/2 of my family vacation price" I can use T-mobile.