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My online trade-in is showing the same exact thing. I hope everything works out fine. I'm not looking forward to calling at&t and asking when my bill credits start and they're like "oh what free iPhone 7 promo? i never heard of that, thats too good to be true, heres ur $170 take it or leave it"

Thanks - at least I know I'm not the only one seeing this online...or the only one worried about $650 walking out the door! :)
 
Made an appointment today and was in and out pretty quick.

Referenced the promotion, they knew exactly what to do.

Shows the Fall2016 code, $0 credit.

However, I traded in a 6s plus and the receipt says 6 plus even though I see he keyed the IMEI right. I called and he said it's the same regardless.

Hope it doesn't make a difference.
 
Since we have to pay our regular bill for 3 months until the credits start, does that mean we will have to pay an additional 3 months on top of our At&T next agreement in order to get the full $650 credit?
 
Thank you!

Hello, I pre ordered the plus, received at the end of september but only activated and opened it October 5th. I technically have 14 days from date of activation to get in on the promo? What i'm trying to ask is, can I still get it done in the next two days
 
You should be able to do so, but remember we don't set AT&T's policy. Get to a corporate AT&T store as soon as you can.
 
I also took advantage of the AT&T promotion and send in my iPhone 6 Plus. Based on the tracking information it arrived on 10/17 but the AT&T website still says not received. How long does it take for them to acknowledge that the phone arrived? Is there Trade-in hotline or email where I can contact AT&T specifically about trade-in questions?
 
Redacted.

I have a mysterious credit showing up. Maybe a sign of things to come..?
 

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Turned in an iPhone 6 16GB and an iPhone 6 Plus 128 GB on September 26th, and it looks like AT&T has already made everything work. Barely one billing cycle. I must say, I'm impressed. I hope everyone else's trade in promotions work as smoothly.

What are you talking about? Your installment history still shows the same $32.05 (i7+/32) and $36.21 (i7+/128) well into 2017.
 
What are you talking about? Your installment history still shows the same $32.05 (i7+/32) and $36.21 (i7+/128) well into 2017.

Haha. Maybe I goofed. I saw the credit on my account, and thought that meant they applied the credit for future months to be taken off when that month rolls around. I wonder what the credit is from then :eek:
 
So my iPhone 6 Plus 64GB changed to received and $200 trade-in value.

Normally I would worry now but many people got the same information. Did anyone got success yet to receive the actual FALL2016TRADE credit to their monthly bill?
 
So my iPhone 6 Plus 64GB changed to received and $200 trade-in value.

Normally I would worry now but many people got the same information. Did anyone got success yet to receive the actual FALL2016TRADE credit to their monthly bill?

I was just checking my data usage on the online account manager and noticed a credit for $43.34 and then dug deeper to find out what that was about and it was actually two credits of 21.67 which is the monthly payment on the 30mo NEXT plan. So it looks like the "FALL2016TRADE" is working smoothly for me now! I requested the trade in on at&t's website on sept 24 and quoted me $0 for the iPhone 6. When it was received by at&t, it showed a trade-in summary of $170. Looks like the trade in value on the trade in status webpage is probably a glitch since everything on the account side seems to be sailing smoothly on my end.
 
I was just checking my data usage on the online account manager and noticed a credit for $43.34 and then dug deeper to find out what that was about and it was actually two credits of 21.67 which is the monthly payment on the 30mo NEXT plan. So it looks like the "FALL2016TRADE" is working smoothly for me now! I requested the trade in on at&t's website on sept 24 and quoted me $0 for the iPhone 6. When it was received by at&t, it showed a trade-in summary of $170. Looks like the trade in value on the trade in status webpage is probably a glitch since everything on the account side seems to be sailing smoothly on my end.

My account shows one credit of $21.67 and I traded in one phone. Did you trade in one or two? Wondering why did you get 2 credits.
 
My account shows one credit of $21.67 and I traded in one phone. Did you trade in one or two? Wondering why did you get 2 credits.

I traded in 1 phone, but i've had 2 bills come in since the trade in so i guess that my explain the double credit. Another poster above says they got 3 credits so i guess it depends on your situation and how many bills have already came in.
 
Traded in two phones, no credit as of yet. Wish I knew how the hell to track this. Good thing I held on to the receipts.
How long ago did you trade in your phones? Most of us seeing the credits now traded in our phones in the first week after release.
 
Mine showed up this past week. Paid two months of bills and acutally sent my phones in a few days late so was very thankful they still honored it.
 
I think the billing cycle date is another factor as well. I just looked at my account and three months credits have shown up in the past week. My cycle date is the 28th of the month and the credits are listed with dates of 11/22, 11/23, and 11/24.

I traded in my iphone6 in-store sometime around Sept 19th or 20th I think.
 
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